[otrs] cleaning up article directory

Hello, During some housekeeping, I noticed that the article storage on the Filesystem is not in sync with the database. I would roughly expect that for each article exists a directory names article.content_path/article.id. I have articles in the database, that are not on the disk. I can explai

Re: [otrs] Upgrade 1.3 -> 2.2

Hello Franz, Thanks for your reply (and sorry for the late follow-up). [...] > We run OTRS since the 1.3.x Series, upgraded to 2.0.4 and now to 2.2.1 > recently. We are running with the same DB holding the Tickets ever > since and are happy with this. > The only thing you have to asure is to exec

[otrs] Upgrade 1.3 -> 2.2

Hello, I'm planning a major upgrade, form 1.3.2 to the current version. And I'm wondering if this is going to work... I don't care about the configuration files, I could easily apply any modification to the config files that come with the new version. But what about the database and the tickets

[otrs] PostMaster error -25

Hello, Since yesterday (but nobody touched the server), my PostMaster.pl is acting weird. procmail is pasting into PostMaster, but complains with: procmail: Non-zero exitcode (-25) from "/opt/otrs/bin/PostMaster.pl" However, the ticket is created, but no action is logged in otrs.log...as if th

RE: [otrs] Creating new tickets

Hi Paul, Supposing you do not have a problem I had not, the agentemail does not create two tickets, but does create two articles (with exactly the same content) as it is patchwork of pieces from AgentPhone (for creating a new ticket) and SendEmail parts (which create an article when sending an

Re: [otrs] Creating new tickets and merging tickets

Hi Mike, Sorry for the late answer...I only got around to answer this. Actually the subject is a bit confusing. The function I added is only for "creating" tickets, but has nothing to do with the merge. The code for the creation of new tickets has been posted on the mailing list somewhere on

Re: [otrs] Creating new tickets and merging tickets

Hello, Here is a small TGZ with all that you need. Be careful with this: I had no feedback so far, so I only know that it works for me Best, Gilles -- RESTENA - DNS-LU 6, rue Coudenhove-Kalergi L-1359 Luxembourg tel: (+352) 424409 fax: (+352) 422473 Hartmut Manz <[EMAIL PROTECTED]> Sen

Re: [otrs] Creating new tickets and merging tickets

Hi Brian, I've finished a quick'n'dirty implementation of that function. Although I doubt that this would be a starting point for actual OTRS code, it works (with some sideeffects due to my lack of understanding of the guts of OTRS). But as a Module it is easy to put in place and there should n

[otrs] list selection follow-up.

forget the second question of my previous email. Ctrl-Click was what I was looking for (for quite some time). stupid, stupid Gilles -- RESTENA - DNS-LU 6, rue Coudenhove-Kalergi L-1359 Luxembourg tel: (+352) 424409 fax: (+352) 422473 ___ OTRS

[otrs] Multiple Attachments and list selections

Hello everyone, Is it possible to add more than one attachment to an ticket answer (not statically to the answer, but when writing the text)? I cannot select more than one file in the "browse..." window and I'm wondering if that's wanted / expected, or simply a browser issue (although at least

[otrs] GenericAgent Trouble / Question

Hi, I have some trouble with the GenericAgent.pl: it regularly stops after treating a certain number of messages. The error is always: "Modification of non-creatable array value attempted, subscript -1 at /opt/otrs/Kernel/System/Ticket/Article.pm line 473." The action that it failing is the fo