Hello, Here is a small TGZ with all that you need. Be careful with this: I had no feedback so far, so I only know that it works for me....
Best,
Gilles
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RESTENA - DNS-LU
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Hartmut Manz <[EMAIL PROTECTED]>
Sent by: [EMAIL PROTECTED]
10/07/2003 09:50
Please respond to otrs
To: [EMAIL PROTECTED]
cc:
Subject: Re: [otrs] Creating new tickets and merging tickets
Hi Gilles,
I am intrested in this feature
Thanks
Hartmut
On Friday 27 June 2003 07:56, [EMAIL PROTECTED] wrote:
> Hi Brian,
>
> I've finished a quick'n'dirty implementation of that function. Although
I
> doubt that this would be a starting point for actual OTRS code, it works
> (with some sideeffects due to my lack of understanding of the guts of
> OTRS). But as a Module it is easy to put in place and there should not
be
> any major issues with updates along the 1.1 path, or the correct working
> of OTRS in that matter.
>
> If there is interest I'll put a small install doc together with the
files
> and post it here...
>
> Best,
> Gilles
>
> --
> RESTENA - DNS-LU
> 6, rue Coudenhove-Kalergi
> L-1359 Luxembourg
> tel: (+352) 424409
> fax: (+352) 422473
>
>
>
>
> "Brian" <[EMAIL PROTECTED]>
> Sent by: [EMAIL PROTECTED]
> 06/27/2003 01:29
> Please respond to otrs
>
>
> To: [EMAIL PROTECTED]
> cc:
> Subject: Re: [otrs] Creating new tickets and merging
tickets
>
>
>
> ---------- Original Message -----------
> From: Martin Edenhofer <[EMAIL PROTECTED]>
> To: [EMAIL PROTECTED]
> Sent: Sat, 12 Apr 2003 14:02:14 +0200
> Subject: Re: [otrs] Creating new tickets and merging tickets
>
> > Hi Paul,
> >
> > On Wed, Apr 09, 2003 at 02:37:30AM -0400, Paul wrote:
> > > No, not split tickets. What I'd like is just like the "New e-mail"
>
> button in
>
> > > Outlook or Eudora, etc. There are many times when an agent has to
>
> initiate
>
> > > contact with a client and presently have to do it via an external
>
> e-mail
>
> > > program. OTRS is currently setup for INTAKE only.
> > >
> > > What I have in mind is similar to the PhoneView, HOWEVER with a
blank
>
> "TO"
>
> > > field and a selectable "FROM" field. For example:
> > >
> > > To: <Enter e-mail address or customer>
> > > From: Drop down box with queues
> > > Subject: <Enter subject>
> > > [...]
> >
> > Ohh now I got it. .-) It's not implemented yet. I put it on the TODO
> > list.
> >
> > A good idea.
>
> Hi there Martin. I was wondering if there was any work on this TODO item
> in
> CVS? I was thinking about writing my own interface but didn't want to if
> work
> was under way. With this feature we could also allow our abuse
department
> to
> have a more formal way of notifying other networks.
>
>
> --
> Brian
> _______________________________________________
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--
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Hartmut Manz WWW: http://www.intes.de
INTES GmbH Phone: +49-711-78499-29
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D-70565 Stuttgart E-mail: [EMAIL PROTECTED]
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------------------------------------------------------- 1. Samuel 16, 7
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AgentEmail.tgz
Description: Binary data
