[otrs] Customers cannot view their tickets

I have some customers who are getting the following error when attempting to open tickets they have open. Internal Server Error The server encountered an internal error or misconfiguration and was unable to complete your request. Please contact the server administrator, boyd.jew...@swift.com

Re: [otrs] Customers cannot view their tickets

11:09 AM To: otrs@otrs.org Subject: Re: [otrs] Customers cannot view their tickets On Monday 29 March 2010 18:01:20 JEWETT Boyd wrote: More information about this error may be available in the server error log. Hi, What are the entries that appear in the server's error log about the failed

Re: [otrs] Show ticket URL in a response

I have configured this for all notifications on my OTRS server you need to put this into the body wherever you would like it to be: Ticket Link: OTRS_CONFIG_HttpType://OTRS_CONFIG_FQDN/OTRS_CONFIG_ScriptAliascustome r.pl?Action=CustomerZoomTicketID=OTRS_TICKET_TicketID This will allow the

Re: [otrs] SSL Error

to know more about OTRS at booth no. C37, in hall 2 from March 2-6, 2010! http://bit.ly/4qLvqm On Tue, Jan 12, 2010 at 8:22 PM, JEWETT Boyd boyd.jew...@swift.com wrote: Michiel, Thank you but this was not the fix for issue I'm having. Let me give a little more background to my issue. I'm

[otrs] SSL Error

After installing mod_perl2 and DBD::MySql and all necessary dependencies I now receive the following error when I connect after restarting services on OTRS: Software error: [Fri Jan 8 12:48:00 2010] SSL.pm: Your vendor has not defined SSLeay macro VERIFY_NONE at