I'm looking for a way to send the notices, etc on agent responses to users,
with a HIGH email priority. I'm not referring to the TICKET priority.
We have users that never respond and after checking, I am finding that they are
just deleting them.
We also send out confirmation responses to new
For one thing I believe you should be able to set up a symlink to the current
versions directory.
in the opt directory...
ln -s /opt/otrs-3.0.10 /opt/otrs
- Original Message -
From: "Garabed Yegavian"
To: otrs@otrs.org
Sent: Tuesday, September 13, 2011 10:06:13 AM
Subject: [otrs
Need to change the "TO:" to something else in the customer ticket form.
Where do I do this ?
--
Jefferson K Davis
Technology and Information Systems Manager
Standard School District
1200 North Chester Ave
Bakersfield, CA 93308
661.392.2110 ext 120 (office)
661.392.0681 (fax)
http://d
:16:31 -0700 (PDT)
Subject: Re: [otrs] Duplicate notifications
Be sure "Yes" is not chosen for the OTRS admin notification preferences,
and/or the OTRS admin doesn't have anything in its "My Queues".
On Thu, Sep 1, 2011 at 2:13 PM, Jefferson Davis
wrote:
> Thanks fo
ginal Message -
From: "Gerald Young"
To: "User questions and discussions about OTRS."
Sent: Wednesday, August 31, 2011 7:49:20 PM
Subject: Re: [otrs] Duplicate notifications
Notification (Event) in conjunction with individual preferences Yes?
On Wed, Aug 31, 2
Trying to chase down why I'm getting duplicate notifications.
One says "Hi OTRS", the other "Hi "
Seems to me this is a setting somewhere regarding sending notifications to the
administrator. Will probably smack myself once someone reminds me where this
is...
Thanks
--
Jefferson K Dav
curity_p2
I don't have mod_security implemented, but if you give us a bit more than
"various parts of the admin interface are blocked" someone might be able to
assist. It's very possible that certain keywords are blocked. You also haven't
told us what version (?) of OTRS
Nothing Really No one has successfully used mod_securty with OTRS?
- Original Message -
From: "Jefferson Davis"
To: "User questions and discussions about OTRS."
Sent: Friday, August 26, 2011 11:48:08 AM
Subject: Re: [otrs] mod_security c
BUMP
- Original Message -
From: "Jefferson Davis"
To: "User questions and discussions about OTRS."
Sent: Thursday, August 25, 2011 1:38:16 PM
Subject: Re: [otrs] mod_security configuration
I should clarify that mod_security was the source of MY index.p
I should clarify that mod_security was the source of MY index.pl 403 errors.
Does anyone have a working mod_security config for OTRS they'd be willing to
share ?
- Original Message -
From: "Jefferson Davis"
To: "User questions and discussions about OTRS.o
Can anyone provide some insight as to how I can prevent mod_security from
interfering with OTRS? When it's default config is enabled various parts of the
admin interface are blocked.
I do not want to run apache without it but it makes OTRS act screwy.
BTW this was the source of the otrs/index
;
Sent: Wednesday, June 1, 2011 2:39:29 PM
Subject: Re: [otrs] Permission denied errors on index.pl in admin section
On 01.06.2011, at 19:53, Jefferson Davis wrote:
You don't have permission to access /otrs/index.pl on this server
This seems to be a webserver is
l in admin section
On 01.06.2011, at 19:53, Jefferson Davis wrote:
You don't have permission to access /otrs/index.pl on this server
This seems to be a webserver issue, isn’t it?
Cheers, Nils
--
Nils Leideck
http://webint.cry
ANYONE
- Original Message -
From: "Jefferson Davis"
To: "User questions and discussions about OTRS."
Sent: Tuesday, May 31, 2011 9:27:19 AM
Subject: Re: [otrs] Permission denied errors on index.pl in admin section
BUMP
- Original Message -----
Fr
BUMP
- Original Message -
From: "Jefferson Davis"
To: "User questions and discussions about OTRS."
Sent: Friday, May 27, 2011 9:47:58 AM
Subject: [otrs] Permission denied errors on index.pl in admin section
Various items will not allow access any longer sinc
Various items will not allow access any longer since migrating to 3.0.x, I've
run the otrs.SetPermissions script multiple times, no joy. No problems getting
at sysconfig, but editing/deleting queues, responses, etc are blocked with "
You don't have permission to access /otrs/index.pl on this ser
bump
- Original Message -
From: "Jefferson Davis"
To: "User questions and discussions about OTRS."
Sent: Friday, January 7, 2011 9:13:09 AM
Subject: Re: [otrs] Unable to edit automated responses, groups, roles, other
admin functions after upgrading to ver 3.04
Order allow,deny
Allow from all
AllowOverride None
Order allow,deny
Allow from all
Header set Cache-Control "max-age=2592000 must-revalidate"
Header set Cache-Control "max-age=2592000 must-revalidate"
# MaxRequestsPerChild (so no apache child will be t
10.101.1.137 - - [06/Jan/2011:16:33:05 -0800] "GET
/otrs/index.pl?Action=AdminAutoResponse HTTP/1.1" 200 14283
10.101.1.137 - - [06/Jan/2011:16:33:30 -0800] "GET
/otrs/index.pl?Action=AdminAutoResponse;Subaction=Change;ID=1 HTTP/1.1" 403 307
I have this site redirected to https - maybe I'm som
about OTRS."
Sent: Thursday, January 6, 2011 5:34:46 AM
Subject: Re: [otrs] Unable to edit automated responses, groups, roles, other
admin functions after upgrading to ver 3.04
>>> On 05/01/2011 at 18:52, Jefferson Davis wrote:
> Getting the following error.
>
> F
Getting the following error.
Forbidden
You don't have permission to access /otrs/index.pl on this server.
I have re-re-re-run the permissions script, still no love. Does anyone have any
ideas as to what I might be missing here?
--
Jefferson K Davis
Technology and Information System
More: Went back and redid all the upgrade steps. Still cannot edit responses,
linkages between groups and agents, for example.
Error logs show this:
GET /otrs/index.pl?Action=AdminAutoResponse;Subaction=Change;ID=1 HTTP/1.1" 403
306
From: "Jefferson Davis"
To: &quo
Bump
- Original Message -
From: "Jefferson Davis"
To: "User questions and discussions about OTRS."
Sent: Tuesday, December 14, 2010 4:11:15 PM
Subject: Re: [otrs] Cannot edit reponses, users, groups after upgrade to 3.0.2
More: Went back and redid all the
k to 2.4.7
- Original Message -----
From: "Jefferson Davis"
To: "User questions and discussions about OTRS."
Sent: Monday, December 13, 2010 2:25:56 PM
Subject: Re: [otrs] Cannot edit reponses, users, groups after upgrade to 3.0.2
Well, no joy. Even disabled mod_security
Well, no joy. Even disabled mod_security temporarily for otrs.
Anyone?
- Original Message -
From: "Jefferson Davis"
To: "User questions and discussions about OTRS."
Sent: Monday, December 13, 2010 2:08:17 PM
Subject: Re: [otrs] Cannot edit reponses, users, gro
SecDataDir to define
data directory first. [hostname "support.standard.k12.ca.us"] [uri
"/otrs/index.pl"] [unique_id "4lpw2n8AAAEAAHbUQewAAAAC"]
- Original Message -
From: "Jefferson Davis"
To: "User questions and discussions about OTRS."
I should also note the error message:
You don't have permission to access /otrs/index.pl on this server
additionally, accessing via https.
It only affects certain bits of functionality, other stuff works fine.
- Original Message -
From: "Jefferson Davis"
To: &quo
I've re-run the permissions script to no avail... And really odd that I can
create new items but cannot edit them.
Any ideas where I should direct my efforts?
--
Jefferson K Davis
Technology and Information Systems Manager
Standard School District
1200 North Chester Ave
Bakersfield, CA
One fo our agent users keeps getting this message popping when he's in the
middle of replying to tickets and at other random points. It occurs even while
he's typing.
I just upgraded to 3.02 - any thoughts as to server-side or client-side issues
that could cause this?
--
Jefferson K Davis
I would like to be able to allow agents to toggle showing closed tickets in the
status view, as well as include the next description in a report.
I've googled and bumped around in sysconfig and have not been able to find
anything definitive...
Thanks
--
Jefferson K Davis
Technology and Inf
ly-To: "User questions and discussions about OTRS."
Subject: [otrs] R: Multiple otrs instances on same server
To: "User questions and discussions about OTRS."
> Otrs looking for it in faq.otrs.org[1]
>
> > Il giorno 18/feb/2010 00:15, "Jefferson Davi
I had found a howto for this... cannot locate it now.
Anyone know of location?
--
Jefferson K Davis
Technology and Information Systems Manager
Standard School District
1200 North Chester Ave
Bakersfield, CA 93308
661.392.2110
Reply-To: "User questions and discussions about OTRS."
Subject: Re: [otrs] Including free text fields in dashboard view?
To: "User questions and discussions about OTRS."
> Hi,
>
> On 12.02.2010, at 20:04, Jefferson Davis wrote:
>
>
> > We would
I would like to do something similar, such as routing to a queue based on a
particular ldap attribute.
- Message from moonshi...@retn.net -
Date: Fri, 12 Feb 2010 10:45:43 +0300
From: Gazizov Andrey
Reply-To: "User questions and discussions about OTRS."
Subject: [otrs] Tick
We would like to include selected free text fields in the dashboard view. Too
many users are putting in highly detailed subjects like "Computer Help"
*sigh*...
Can someone point me in the right direction as to where this could be
configured? Is it even possible?
--
Jefferson K Davis
Tec
logos on
> them, find the right ones at /opt/otrs/Kernel/Output/HTML/Standard
>
> Leonardo Certuche
>
> On Tue, Feb 2, 2010 at 12:46 PM, Jefferson Davis
> wrote:
>
>
>
> I'm trying to find the cubbyhole where the window title/system name is set
I'm trying to find the cubbyhole where the window title/system name is set -
we are starting to implement a couple of OTRS instances and I need to visually
differentiate them. Header and foot colors would be handy, as well as changing
some of the logos or headers.
Thanks,
-Jeff
--
Jeffe
From: Shawn Beasley
Reply-To: "User questions and discussions about OTRS."
Subject: Re: [otrs] Multiple otrs instances on same server
To: "User questions and discussions about OTRS."
> Hi Jefferson,
>
> On Jan 26, 2010, at 01:29 , Jefferson Davis wrote:
>
>
We have a department that would like their own OTRS instance for managing
student services requests.
Is there anything special I'd need to do to create an additional instance of
OTRS?
Thanks
--
Jefferson K Davis
Technology and Information Systems Manager
Standard School District
1200 North
Does anyone have a copy of a working config.pm they'd be willing to share so I
can see where I shot myself in the foot and move forward?
- Message from jda...@standard.k12.ca.us -
Date: Tue, 06 Oct 2009 15:19:20 -0700
From: Jefferson Davis
Reply-To: "User que
Here are the relevant portions of Config.pm. Sorry if too verbose for the
list. Admin interface allows me to query the ldap tree, but cannot login as a
customer, would very much like to find out what I'm doing wrong here.
# This is an example configuration for an LDAP auth. backend.
Once logged in as admin user I can query the ldap tree without difficulty.
But customer users cannot login
What am I missing?
User record not being created at first login? If so how do I correct this?
--
Jefferson K Davis
Technology and Information Systems Manager
Standard School Distr
I had given up on getting LDAP support working over a year ago - but I'm going
to give it another try as OTRS has evolved...
What I want is for users to be able to login using their LDAP credentials to
the customer front end. SSO would be even better, but that can wait.
Admin login via ldap
Just testing - been a few minutes and my own message hasn't shown up.
--
Jefferson K Davis
Technology and Information Systems Manager
Standard School District
1200 North Chester Ave
Bakersfield, CA 93308
661.392.2110
This mess
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