Re: [otrs] CC auto-fill Issue

Does anyone have thoughts on correcting this? From: Jeffrey Friedman Sent: Wednesday, January 28, 2009 11:16 PM To: 'User questions and discussions about OTRS.' Subject: CC auto-fill Issue I am running OTRS 2.3.4 (and overall loving it). When I respond to emails sent to a specific pop3

[otrs] CC auto-fill Issue

I am running OTRS 2.3.4 (and overall loving it). When I respond to emails sent to a specific pop3 mailbox (supp...@mycompany.net), the mailbox is automatically populated in the CC field. Naturally, this generates a lot of false follow up notifications. Other POP3 accounts work fine. I've tried

Re: [otrs] Queue Responses

Jeffrey Friedman Gesendet: Montag, 26. Januar 2009 22:40 An: otrs@otrs.org Betreff: [otrs] Queue Responses I've created two responses and associated them with my queue. Both of them are blank. However, regardless of which response I choose when Compose Answer (email), I always get text in the body

[otrs] Queue Responses

I've created two responses and associated them with my queue. Both of them are blank. However, regardless of which response I choose when Compose Answer (email), I always get text in the body of my response like: Dear username, previous customer email info... previous customer

[otrs] ticket notifications- expected or unexpected?

I'm new to OTRS and have to say that while I'm still a relative newbie, I'm really impressed and excited about implementing it in my company. Anyway, I have a few questions about the way ticket notifications in the QueueView work and was hoping someone could lend a hand. 1) When I log in,