Hey Everyone,
I have a quick question. I want to have the Queueview sorted by last reply of
the ticket, not the original ticket age. I ran a SQL statement of SELECT *
FROM ticket st ORDER BY change_time desc and it brought up the results ordered
how I want them to be. How do I implement this
much
appreciated to receive that knowledge if someone has made that move.
thanks
jesse
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Thomas Earl wrote:
Greetings to all,
I'm working on getting OTRS config'd and I mistakenly removed root's admin
permissions. How do I fix this?
Thanks,
Tom
--
Thomas Earl
Network Engineer & Designer
Communications Access Center (CAC)
1631 Miller Road
Flint, Michigan, 48503
248-705-7408 (cell)
8
I recently did a fresh install of 1.3.2 and then restored my 1.2.3
database to it. Everything looked like it restored fine and I can see
all the restored data within mysql but when I try to access the
/otrs/index.pl page I get the error below. This prevents me from using
OTRS. I didn't see anyt
t; text anywheres in it.
Thanks.
--Matthew Shapiro
--- Jesse Shumaker <[EMAIL PROTECTED]> wrote:
Go here ==>
http://lists.otrs.org/pipermail/otrs/2004-May/004919.html
specifically this is helpful:
"Yes, this was the main fault: I had forgotten t
[EMAIL PROTECTED] wrote:
ok I can't get otrs to wrok with mod_perl. Perl is
complaining that it can't find the Apache.pm. Looking
through CPAN it looks like the apache perl module is
for the apache1 mod_perl but I'm using apache-2.0.52
for otrs. Furthermore, when I go into the CPAN shell
and do
We have three agents who oversee OTRS and all the tickets and I am
curious if there is a way for us to each see all of the open tickets.
Instead of only seeing the ones which are not owned by anyone or the
tickets which are only owned by a particular agent. Does version 1.3.2
address this? I wo
Graham Smith wrote:
I decided to look at this a little closer, and have come to the
conclusion that a 1.2.3 install is probably not required for a move from
9.0 to 9.1.
If you
a) backup the database on the old server using the
/opt/otrs/scripts/backup.sh script.
b) Copy backup files
Robert Kehl wrote:
Marshall28 sagte:
Are there plans to link the tickets created with the knowledgebase? This
way
someone can search for a ticket and what has occured on a ticket in the
knowledgebase and everything is centralized.
Yes, there are.
Robert Kehl
_
I recently logged in today with the same user I've been logging in as that
has Admin rights and I now can't see the "AdminArea" Icon. I can see FAQ,
QueueView, Preferences, Stats, and a few others but no AdminArea icon. ? I
went to my preferences and under the custom queues I saw that I don't have
Alex Kelly wrote:
Hello All,
In our organization, the helpdesk is using the FAQ internally for all
of their own documentation to help people when they call in with
tickets. As such, I would like the defautlt FAQ state to be Internal.
I have done a few searches and looked through the Defaults.pm
I want to keep the customers default theme the same as the admin/agents
default theme but it's still on standard. I have the line in my
Config.pm file as:
$Self->{DefaultTheme} = 'BGCEV';
but this only changes it for the admin/agents. What is the string to
specify this for the customers?
thank
Tyler Hepworth wrote:
From: Jesse
[mailto:[EMAIL PROTECTED]]
Sent: Sunday, June 06, 2004 6:04 PM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Making Customers Only able to Send tickets
to certainqueue's
Tyler Hepworth wrote:
Tyler Hepworth wrote:
From: Jesse
[mailto:[EMAIL PROTECTED]]
Sent: Sunday, June 06, 2004 5:12 PM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Deleting Language Options
Tyler Hepworth wrote:
Jesse wrote:
How do I
Tyler Hepworth wrote:
Jesse wrote:
Jeff Griffiths wrote:
That's a queue permissions thing, I thought it was initially
confusing as well. Just put the rest of of your queues as 'admin'
with only the 'submission' queue as 'users
Robert Kehl wrote:
On Sunday, June 06, 2004 9:08 AM
Jesse <[EMAIL PROTECTED]> wrote:
Robert Kehl wrote:
On Sunday, June 06, 2004 8:34 AM
Jesse <[EMAIL PROTECTED]> wrote:
How do I delete languages in the FAQ section? I only want the
Tyler Hepworth wrote:
Jesse wrote:
How do I delete languages in the FAQ section? I only want the english
one?
Here is the (probably) unapproved way of doing it.
There is table in the database called faq_language. It only holds four
values: en, de, es, fr. Delete
Do you guys have an IRC channel? If so that would be a great addition
for support and info on OTRS.
marshall
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Robert Kehl wrote:
On Sunday, June 06, 2004 8:34 AM
Jesse <[EMAIL PROTECTED]> wrote:
How do I delete languages in the FAQ section? I only want the english
one?
You cannot delete them. Set them to "invalid". Before you ask: you
cannot delete users
Jeff Griffiths wrote:
That's a queue permissions thing, I thought it was initially confusing
as well. Just put the rest of of your queues as 'admin' with only the
'submission' queue as 'users'.
cheers, JeffG
Jesse wrote:
I want to make it so that when when a
How do I delete languages in the FAQ section? I only want the english one?
thanks
marshall
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Su
I'm curious which Linux Distro. you guys recommend for OTRS? which one
has given you the most success? I've tried SuSE 9.0 but I seem to
somehow make the mySQL service fail from starting and havn't found
anyone who could help me. Overall which Linux Distro would you recommend?
thanks
marshall
_
I'm curious if anyone has implemented a knowledgebase into OTRS. I work for
a non profit organization and have been researching the different open source trouble
ticket software and am stuck between OTRS and HelpDesk OneZero
(http://helpdesk.oneorzero.com/). On the other hand I enjoy the
support/do
What is the recommended method for backing up all of OTRS as well as
apache and mySQL? Is there a solid system that is documented? What does
everyone do?
thanks
marshall
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Robert Kehl wrote:
On Tuesday, June 01, 2004 4:34 AM
Jesse <[EMAIL PROTECTED]> wrote:
Is this all I need to send e-mails out from otrs?
This is one way, yes.
Or do I need to
configure sendmail?
This were the other one, yes. SMTP is suff
Is this all I need to send e-mails out from otrs? Or do I need to
configure sendmail?
$Self->{'SendmailModule'} = 'Kernel::System::Email:SMTP';
$Self->{'SendmailModule::Host'} = 'my.ispssmtp.server';
$Self->{'SendmailModule::Port'} = '25';
$Self->{'SendmailModule::AuthUser'} = '';
I want to make it so that when when a customer creates a new ticket they
can only post to a certain queue. right now I'm doing testing on a
future ticket system and when I goto post with a user they can send a
ticket to all the queue's.
thanks
marshall
__
I recently installed otrs and followed the suse howto but when I login
I get this error:
"Login failed! Your username or password was entered
incorrectly."
I'm not sure how to add a user to get this to
work, but I've tried the root user and the otrs user and get this
message on both accounts.
Hello all,
I am currently running mysql on a SuSE 9.0 machine. here is the mysql
version
Server version 4.0.15
Protocol version10
Connection Localhost via UNIX socket
UNIX socket /var/lib/mysql/mysql.sock
Uptime: 23 min 0 sec
The problem I
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