.
John Blumel
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Support or consulting for your OTRS system?
= http://www.otrs.com/
I'd like to second that question. We have the exact same need.
At 08:59 AM 3/26/2007, you wrote:
Hi,
I often have to answer the exact same answer to multitudes of tickets
asking the exact same question (it is often after one of our system
crashed and users want to know if that's OK or if they
of
the Customer link) with OPTIONs describing the responses, and
added an onChange event to the SELECT that uses the selectedIndex to
pass the message text to insertTags.
I can send our AgentTicketEmail.dtl file, if you're interested.
John Blumel
So, the default state on tickets after an agent replies to a customer
inquiry, seems to be closed succesful I'm not sure if this is the
default default, or if we have inadvertently changed it, but how can
we change it to default to open
John Blumel
value was set to Open. Note the uppercase O. Changing it to
open caused the desired default status to be selected.
John Blumel
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in the database, just not
generally displayed anywhere through the web interface? (Not that I'm
sure why I would want to access them. Maybe to blacklist the email addresses.)
John Blumel
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I was wondering if there is an easy way to change the label on the
Customer Comment field, throughout the Web UI, from Comment to
Phone Number? If not, what's the best hard way?
John Blumel
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, close, merge forms, and that there is a time associated with
the pending actions. Thanks.
It's still not clear to me how to access closed tickets, or how a
ticket becomes removed.
John Blumel
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