[otrs] How to change the new ticket option

Hi,, need help!!! I have a problem. How can I do to move a ticket to the new ticket without blocking the ticket to a different user. Thanx!! - OTRS

[otrs] New Ticket option !

Hi all! Im trying to make a script that can block tickets to users, so they dont have to choose the tickets from the main page. The problem is that I need them to be seen as new ticket and not only be the ticket blocked to a user. ( so the user knows that has a ticket to view

[otrs] New Ticket option !

Hi all! Im trying to make a script that can block tickets to users, so they dont have to choose the tickets from the main page. The problem is that I need them to be seen as new ticket and not only be the ticket blocked to a user. ( so the user knows that has a ticket to view ). Anyone

[otrs] reply ticket using custom answers, help!

Hi there!!! Ive created some answers to reply to the client and linked them to the queue. The problem is that when u have a large ticket, what I wrote in answer always is at the end of the ticket. Can this be changed to be at the beginnig? Thanx in advance!

Re: [otrs] reply ticket using custom answers, help!

/28/2011 9:48 AM, Juancho - wrote: Hi there!!! Ive created some answers to reply to the client and linked them to the queue. The problem is that when u have a large ticket, what I wrote in answer always is at the end of the ticket. Can this be changed to be at the beginnig? Thanx

[otrs] FW: Create new item in agent intreface

Enviado desde mi iPhone El 02/03/2011, a las 18:27, Nils Leideck nils.leid...@leidex.net escribió: Dear Juancho, ok, the second is not required beacuse you just have one key = “Product”, so there is no need for a default selection. right? ;-) This is the first step I described, did

Re: [otrs] FW: Create new item in agent intreface

::ModuleRegistration 27 Ticket Frontend::Agent::Ticket::MenuModule 13 Ticket Thanks! From: nils.leid...@leidex.net Date: Fri, 4 Mar 2011 18:51:55 +0100 To: otrs@otrs.org Subject: Re: [otrs] FW: Create new item in agent intreface Dear Juancho, as said, these fields are configured per view

Re: [otrs] Create new item in agent intreface

escribió: Dear Juancho, ok, the second is not required beacuse you just have one key = “Product”, so there is no need for a default selection. right? ;-) This is the first step I described, did you do the second step as well? Cheers, Nils On 02.03.2011, at 19:03, Juancho

Re: [otrs] Create new item in agent intreface

? Thanx! From: nils.leid...@leidex.net Date: Tue, 1 Mar 2011 20:23:52 +0100 To: otrs@otrs.org Subject: Re: [otrs] Create new item in agent intreface Dear Juancho, TicketFreeTextFields are for the Customer AND the Agent interface. 1. Declare the TicketFreeField in SysConfig

[otrs] Create new item in agent intreface

Hi all Am trying to create a new option in Agent Interface in wich I could assign a number or string like: hardware or DB, after receiving the ticket, to add a new clasification. Is there an option to do that? The freetext one seems to be just for customer interface! Please help