Re: [otrs] Strange Apache2 problem with OTRS

Thanks! That fixed it. Johnson, Michael wrote: Under Apache2, that should be PerlRequire (case sensitive). Also, change the PerlModule and PerlInitHandler to read Apache2::Reload instead of just Apache::Reload. --MPJ ___ OTRS mailing list: otrs - W

[otrs] Strange Apache2 problem with OTRS

Options +ExecCGI -Includes Order allow,deny Allow from all AllowOverride None Order allow,deny Allow from all Thanks for any help with this. Ken Kilgore ___ OTRS mail

Re: [otrs] Why do the names of the queues blink? and"ExpandTicketZoom" Problem

dest queue #    if ($Queue{QueueID} == $QueueIDOfMaxAge) { #    $QueueStrg .= ""; #    } Thanks for the help, Ken Kilgore -- When life hands you lemons just grab the salt and pass the Tequila. Seigafuse, Mike wrote: Here is a link t

Re: [otrs] Why do the names of the queues blink? and "ExpandTicketZoom" Problem

Did you get any answers on this? I have one queue that does this as well and would love to stop it from flashing/blinking. Ken Kilgore -- When life hands you lemons just grab the salt and pass the Tequila. KartheeK wrote: Hell0 All, I have

Re: [otrs] Integrating with Active Directory - Is it worth it?

I have one LDAP server for customer access and AD for admin/support access.  It works great and keeps customers out of our internel network. Ken Kilgore -- When life hands you lemons just grab the salt and pass the Tequila. Duarte Cordeiro wrote

Re: [otrs] LDAP Authentication issues

->{'AuthModule::LDAP::BaseDN'} = 'ou=People,dc=exampleAD,dc=com';     $Self->{'AuthModule::LDAP::UID'} = 'sAMAccountName';     $Self->{'AuthModule::LDAP::SearchUserDN'} = '[EMAIL PROTECTED]';     $Self->{'AuthModule::LDAP::SearchUs

Re: [otrs] Upgrading from 2.0b4 to 2.0.1

do not remember what I had to change at the moment. The only issue I have at the moment is a problem with merging tickets. Hope this helps. Ken Kilgore -- When life hands you lemons just grab the salt and pass the Tequila. Sandip Bhattacharya wrote:

[otrs] After upgrading to 2.0.1 from 2.0 beta 4 merging of tickets fails.

lp, please send mail to the webmaster ([EMAIL PROTECTED]), giving this error message and the time and date of the error. Thank you for any help, -- Ken Kilgore -- When life hands you lemons just grab the salt and p

Re: [otrs] Delete Ticket in a Queue

I have this very thing set up and working. I am running 2.0.0 beta4. Under the Queue section be sure to only select your junk queue. For the State select New only. For the New State, select removed. Then you must set Delete tickets: to yes. Then just save it. This is working fine for me. Ken

Re: [otrs] Bulk action question.

I just tested this in 2.0 beta4 and it works fine. I had the same problem when I was using 2.0 beta2 however. Ken Kilgore -- When life hands you lemons just grab the salt and pass the Tequila. Mark Wallace wrote: I want to close an entire series

Re: [otrs] Problem after upgrading from from 2.0 beta2 to 2.0 beta4

oduct. Ken Kilgore -- When life hands you lemons just grab the salt and pass the Tequila. Bryan Fullerton wrote: On 7/13/05, Ken Kilgore <[EMAIL PROTECTED]> wrote: OK, I have fixed this problem. I ran DBUpdate-to-2.0.mysql.sql with a -f.

Re: [otrs] Problem after upgrading from from 2.0 beta2 to 2.0 beta4

OK, I have fixed this problem. I ran DBUpdate-to-2.0.mysql.sql with a -f. This allowed it to run and ignore the errors. All looks good so far. Ken Kilgore -- When life hands you lemons just grab the salt and pass the Tequila. Ken Kilgore wrote

[otrs] Problem after upgrading from from 2.0 beta2 to 2.0 beta4

; link. Any suggestions? -- Ken Kilgore -- When life hands you lemons just grab the salt and pass the Tequila. ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/

[otrs] Question about LDAP/AD and using SSL

x27;[EMAIL PROTECTED]'; $Self->{'AuthModule::LDAP::SearchUserPw'} = 'password'; Any help would be greatly appreciated. -- Ken Kilgore -- When life hands you lemons just grab the salt and pass the Tequila. __

Re: [otrs] Problem with searching and Agent/Owner

an now they show up in both places. If you consider this a bug, as I do, let me know and I will open one. I am running OTRS 2.0b2 with Debian Sarge. Thanks, Ken Kilgore Ken Kilgore wrote: When I go to do a search only some of my Agent/Owner's show up. I have 6 and I only see 3 of

[otrs] Problem with searching and Agent/Owner

When I go to do a search only some of my Agent/Owner's show up. I have 6 and I only see 3 of them. Any idea what the problem is? Thank you, Ken Kilgore ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipe

Re: [otrs] Need to set the pop server to use a non standart port

, 2005 at 10:18:49AM -0500, Ken Kilgore wrote: I need to be able to pop mail from a port other than 110. How would go about setting this up? Thats not possible via the web interface and without changing the sources of OTRs. Are you using OTRS on a linux platform? If so, I&#

[otrs] Need to set the pop server to use a non standart port

I need to be able to pop mail from a port other than 110. How would go about setting this up? Thank you for any help you can provide. Ken ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscr

Re: [otrs] changing smtp server

Never mind. It helps to read all of the documentation first. Kapt Kaos wrote: How would I set the smtp server otrs uses to send email? I am running 2.0.0-beta2. I am set to pop mail down from one server but need to use another for sending mail. Thank you, Kapt Kaos __