[otrs] an error message in the system log

Hi All! The following error message is in the system log: error OTRS-CGI-10 Another Link already exists within the same type group! What does it mean? Maybe (!, because the agent notify me later) an agent want to answer to multiple tickets with the bulk action, and she says that no

Re: [otrs] an error message in the system log

Hhmmm ... Can I reply to multiple tickets with 1 email that will sent out to multiple customers ? I thought that the bulk action is for me But now I see it doesn't ... Thanks Hi All! The following error message is in the system log: error OTRS-CGI-10 Another Link

Re: [otrs] disable certain functions

Thanks Zola for the reply! I'll check it out ... Üdv Krisz Hi! Use ACL, you can disable note, and other functions. Some examples: http://faq.otrs.org/otrs/public.pl?Action=PublicFAQItemID=68 Üdv.: Zola - OTRS mailing

[otrs] disable certain functions

Hi all! I have requested to disable the following functions within OTRS: - priority function (entirely) - note function (is it makes sense?) - customer module (entirely: both the web-login and in agent views) - telephone module How can I do it? And I need a new ticket state whitin the

[otrs] under sysconfig the Download Settings: part doesn't showed up

Hi! I have installed OTRS (v2.4.4) on Linux, and under sysconfig the Download Settings: part doesn't showed up ! :( On Windows install (v2.4.4) it shows up ! Why can this be ??? Ps: I want to backup the settings and the databases (it works with mysql dump), since I can't access to

Re: [otrs] otrs-incoming mails from mail server are not storing in orts database

You don't need fetchmail ! (or just in the case if you want store the mails in a local mailbox, but it's totally unnecessary). 1. for receiving emails (POP3, IMAP, etc.): You can set up fetchmail like accounts in OTRS at: Admin - PostMaster Mail Account - Add You can specify a lot's of them

Re: [otrs] otrs:problem in recieving mail

You don't need fetchmail for OTRS!!! (You can use it, but it's nothing to do with OTRS.) Just use the built-in mail account feature of OTRS. eg. Use the data which your internet provider is given to you. And please, don't include the whole dialy digest in your mail ! Greets Krisz

Re: [otrs] Add more than 16 freetext fields

Title: Re: [otrs] Add more than 16 freetext fields What can you achieve with these free text fields? How can they be useful for an agent? Thanks Krisz Hi I wonder if is posible to add more freetext field to OTRS, I know we have 16, but I need more. Can any one point me to the right

Re: [otrs] organizing the system for a customer gate frontend

Hello Michiel, Thanks for thinking with me along ... I have downloaded and installed the General Catalog and ITSM package. The main problem is that I can only create catalog classes and items in them. So it's only a 2 level deep structure. Questions: 1. How can I use these catalog

Re: [otrs] Bulk Customer Email

entered. Jason Kovacs Krisztian wrote: On the Ticket Bulk Action page, there's a Note type: parameter whichhasanote-externalvalue ... (At least in otrs-2.4.4-win-installer-2.0.4.exe, which I am experimenting with :) ) Hoping you have meant this feature

[otrs] multilanguage support

Hi! I'm looking for an easy way to create multilanguage (auto)responses, signatures, Salutations, etc ... Is it possible easily? Thanks Chros - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive:

Re: [otrs] Bulk Customer Email

On the Ticket Bulk Action page, there's a Note type: parameter whichhasanote-externalvalue ... (At least in otrs-2.4.4-win-installer-2.0.4.exe, which I am experimenting with :) ) Hoping you have meant this feature ... Greets Krisz Hi I was wondering if there is

[otrs] organizing the system for a customer gate frontend

Hi, dear list members! I'm new to this list (and to the OTRS system :) ). I'm a beginner programmer at a company, and my first job to set up an OTRS with a front-end, like this (sorry, it's in hungarian, but it's not a problem): http://ugyfelkapu.hotdog.hu/ At the beginning, OTRS must