[otrs] Send automatic reply to unknow emails

Hi, I need send autoreplys to emails that not match with any email costumer. It is possible? How can i do? Regards Manuel Fernández ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: ht

[otrs] Send notification to the responsible when a pending remainder is arrived

Hi, My tickets has a responsible and an agent. When a ticket has a pending remainder time and it is arrived, the system send a notification to the agent but not to the responsible. how can i do this? Regards, Manuel Fernández ___ OTRS mailing list: otrs

[otrs] Restart the escalation time

Hi, I setup my system to move the escalated tickets to an especial queue. Then a manager must assign that ticket to an agent. I need restart the escalation time at this point. Is there any way to restart the escalation time? Regards Manuel Fernández __

Re: [otrs] Send Escalation Notification with GenericAgent

Hi, I found the error. Well, It is not an error but that I forgot to set the unlock time out. Regards Manuel Fernández ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otr

Re: [otrs] Send Escalation Notification with GenericAgent

Hi, I just realized that if I change the ticket queue, the job is processed. Just in case, I shall describe my scenario: 1. When a ticket arrives to the system, it is assigned to a Raw queue, this raw queue has not escalation time. 2. Then the manager assigns the ticket to a queue with escala

[otrs] Send Escalation Notification with GenericAgent

Hi, I'm trying to send escalatio notification with GenericAgent. Moreover, at the same time I want to add a note and change the queue and the owner. The code is this: %Jobs = ( # -- # [name of job] -> send escalation notifications # -- 'send escalation notifications MFC' => {

Re: [otrs] Faq articles don't show

Yes, Torsten, I use PostgreSQL. Thank you very much for the information. Best regards ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Suppo