Re: [otrs] Fila Manager

inal Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Steven Carr Sent: Thursday, December 04, 2008 4:42 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] Fila Manager Marijan Lesko (MLK) wrote: > In File Manager I would like to know where to create

[otrs] Fila Manager

Have a question, maybe someone knows the answer. I use OTRS 2.3.2 on win32 platform (Win 2K3 SRV STD). In File Manager I would like to know where to create that shared folder, or better yet, where in the win32 directory structure is /home folder ?: Message: FileManager Root directory

[otrs] OTRS packages

Hi everyone, We have been testing OTRS and ITSM for the past few months and it worked great! Now, we would like to deploy it in our enterprise and contract OTRS team to help us integrate it with other products we us: CRM, accounting, SharePoint, etc ... I was in charge of evaluation and I have

[otrs] OTRS CVS format

Hi everyone, Whenever I print stat report in CVS format I get something like this: Priority;"Sat 1";"Sun 2";"Mon 3";"Tue 4";"Wed 5";"Thu 6";"Fri 7";"Sat 8";"Sun 9";"Mon 10";"Tue 11";"Wed 12";"Thu 13";"Fri 14";"Sat 15";"Sun 16";"Mon 17";"Tue 18";"Sum" Instead of getting a nice excel spreads

Re: [otrs] Categorization in OTRS::ITSM

You can always add the service type in : Admin - > (System) Type. That allows you to have your own service types. Marijan Lesko -- Votre meilleur compliment à MontréalNetQuest Inc. est une référence auprès vos amis et partenaires d'affaires. Gestion Des Technologies Informa

Re: [otrs] CSV

Hi, I modified CSV.pm and my stats reports starting going out nicely. Then I tried to get CSV from the search in tickets and CSV format is not working again. It look like stats CSV is defined by the CSV.pm script and Search is not! Any ideas ? Marijan Lesko  -- Votre meilleur compliment à Mont

Re: [otrs] Spelling

Carr Sent: Monday, November 24, 2008 3:54 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] Spelling Marijan Lesko (MLK) wrote: > When tried to check spelling in the ticket got the following message: > > *Error: Can't find spellchecker (/usr/bin/ispell): No such

Re: [otrs] File Manager

lf Of Steven Carr Sent: Monday, November 24, 2008 3:56 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] File Manager Marijan Lesko (MLK) wrote: > When using File Manager package, got the following error. > > Where is the root of the file system so I can create the folders

Re: [otrs] CSV

ge- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Steven Carr Sent: Monday, November 24, 2008 3:57 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] CSV Marijan Lesko (MLK) wrote: > Now, I tried to open the mail archive but got an error. > Any news on

Re: [otrs] CSV

Thanks !!! Solution #1 fixed the issue. Now, I tried to open the mail archive but got an error. Any news on that ? Marijan Lesko  -- Votre meilleur compliment à MontréalNetQuest Inc. est une référence auprès vos amis et partenaires d'affaires. Gestion Des Technologies Informatiques. 5250, av

[otrs] File Manager

When using File Manager package, got the following error. Where is the root of the file system so I can create the folders correctly. Error: FileManager Root directory doesn't exist: /home/otrs-share/, please check your c[..] Comment: Bug Report: Top of Form Bottom of Form Trac

[otrs] Spelling

When tried to check spelling in the ticket got the following message: Error: Can't find spellchecker (/usr/bin/ispell): No such file or directory Comment: Bug Report: Top of Form Bottom of Form Traceback: ERROR: OTRS-CGI-10 Perl: 5.8.8 OS: MSWin32 Time: Mon Nov 24 15:40:41 2008 Me

[otrs] CSV

Hi everyone, Whenever I print stat report in CVS format I get something like this: Priority;"Sat 1";"Sun 2";"Mon 3";"Tue 4";"Wed 5";"Thu 6";"Fri 7";"Sat 8";"Sun 9";"Mon 10";"Tue 11";"Wed 12";"Thu 13";"Fri 14";"Sat 15";"Sun 16";"Mon 17";"Tue 18";"Sum" Instead of getting a nice excel spreads