Aysel Pamuk skrev:
How can an agent see the closed tickets?
Use the search feature.
Marius
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Steve Clark skrev:
Does anyone have documentation on the steps necessary to use https for
OTRS. I saw in sysconfig an option for https - but I know changes have
to be
made in the apache config as well as making a certificate.
Just look at the apache documentation for enabling SSL. It's all
On Thu, 2007-12-20 at 15:50 +0100, Peter Hoogkamer wrote:
Does anybody of you have any idea how to get https going under
windows?? I have an standard OTRS::ITSM 2.2.4 installation on a 2003
Server.
The same applies for Windows as for Linux. It has nothing to do with
OTRS, it all depends on
On Thu, 2007-12-20 at 16:43 +0100, Peter Hoogkamer wrote:
I am using standard OTRS so with an Apache web server. Is SSL included
with this apache server or should I take different steps to enable
ssl?
You need to either download and use mod_ssl which is a module for apache
that enables SSL or
On Thu, 2007-12-20 at 10:39 -0500, Steve Clark wrote:
Thanks - I was also wondering in admin-sysconfig-core there is a
selection for http/https
what does it do?
As previously stated, this just tells OTRS if it's running over https or
http and (re)writes the URLs accordingly. AFAIK. I've set
Andrew Meyer wrote:
Is there a way to pull emails from Active Directory, and just dump the
emails into OTRS one time? Or maybe I need to set it up to pull from AD
all the time.
What do you mean? OTRS has LDAP-support? You can just synchronize your
customers directly without doing
Craig Meirick wrote:
our help desk recieves calls about many different problems all the time, but
a lot of calls
are routine things as well. Password resets, file relocation, various
requests, etc. are
routine jobs that we would like to automate as much as possible to be more
efficient.
Mujtaba Karim wrote:
I guess if he is running a one man's show or is comfortable with attaching
notes and wise enough for to check time
There is no issue. I just want to comment that no one was able to figure
this out.*odd*
Learn to quote, god damn it! [1]
And don't reply to the digest!
Hi
I want to add a box to QueueView where I quickly can see the different
status of the different tickets in the system. Something like this:
New Open Pending
Raw14 3
Postmaster 00 0
Raw::SubQ 2 10 5
Hi there.
I've set the Ticket::NumberGenerator to Autoincrement and also the
Ticket::NumberGenerator::MinCounterSize to 1, to start counting from 1
and upwards.
But now I have a small problem. Since OTRS uses the id returned from
mysql when inserting rows to determine the internal ID, this is a
Gábor Rell beltex wrote:
Ok please send the new hw to
The new hw? What are you talking about?
I have only MS powered machines and I cannot install linux. So I have to
solve the problem on the MS machine.
(I can recommend so much things to so much people...)
Do you really do anything
Hi there
1) How to hide tickets that the current user doesn't have lock on? Of
course it should still be able to view them if you specifically want to,
but just hide them from the view
2) National characters in the subject field. When sending out replies to
tickets, national characters like
Harry Cruz wrote:
I've installed OTRS on a Debian-based Linux Distro and, fortunately,
everythings goes okay (so far), except for a delay I get when performing
an operation which relies on e-mail sending functionality, like
answering a customer ticket. I run it on a MS Exchange Server, in an
Peter Hoogkamer skrev:
When I view a ticket the first note within the ticket is showing. How
can I make sure it will show the last note upon opening?
To add to that question: what if I want to see all notes/replies/actions
instead of just the first/last? Kind of like a flat structure of some
Hi there
We've been using RT for a while now and are now in the process of
converting to OTRS. One of the features of RT was that you could create
new tickets and avoid them getting sent to the customer upon creation.
Problem with OTRS is that if you set up a auto response that's supposed
to
Hehe, I generating quite some traffic on this list with all my
questions. I should really have compiled a few of them into one email,
but here goes.
I'm trying to do LDAP integration with AD, and it's so far working just
fine, except for one thing: national characters. As far as I know AD
Hi there
I'd like for all my status changes on tickets to be mirrored on a IRC
channel used by all helpdesk people. Has anyone done something like this
already? I'm thinking about hooking up some simple TCP/socket/signal
operations each time a new ticket enters the system and whenever state
Hi there
I'm trying to inject new emails directly into the OTRS system using
/etc/aliases, like this:
support: |/usr/share/otrs/bin/PostMaster.pl
Problem with this is of course permissions. PostMaster.pl reads
/etc/otrs/Database.pm, which contains all the information about the
database,
Nils Breunese (Lemonbit) skrev:
The docs specify four different ways to setup receiving emails in
chapter 7.2: http://doc.otrs.org/2.2/en/html/x1269.html. I don't know
what way the Debian package uses and if it's easy to change this around.
I ended up using the PostMasterDaemon.pl service
Andy Lubel wrote:
Haha how do you come up with these!
IRC bot? Otrs talks SOAP I think.
Yeah, but that's the other way. I want the OTRS system to announce to
some external file/service/socket every time certain things in the
system happens. Basically just like when sending an e-mail when a
Mark Nernberg wrote:
This is a repost, as there has been no positive response. This is now
the FOURTH TIME I am posting! Getting some reasonable answer would be nice.
And I didn't mind the second and third time you posted this, but
enough's enough. You're not paying for any kind of support
Hi there
I have basically asked this question before, but haven't gotten an
answer yet.
I'm trying to change the system using SysConfig but so far just a few of
the changes actually replicate throughout the system. I have tried to
figure out where the changes are stored, since the Reset
hamood Iqbal skrev:
i am new to OTRS.
please guide me how to access OTRS form another pc not from localhost.
Just enter the ip address of the remote computer into your browser. E.g.
if the machine running otrs is 192.168.1.45, enter that ip into your
browser. Of course you also need to
hamood Iqbal skrev:
no the pc is on the local lan.
i think i remmber i need to change something in the http conf file of
apache.. for it to work .what it is i am not sure
Do a netstat -tpln and enter the output here. You have to make sure that
the apache service is listening on the external
Hi there
I'm a bit new to the whole OTRS thingy and so far I really enjoy it.
I've been using RT for a couple of years now, so my whole experience of
issue tracking systems are based on this. That's why I try to imitate RT
as good as I can (especially for my agents, who are used to RT).
So,
Nils Breunese (Lemonbit) wrote:
They are implemented in OTRS AFAIK (we don't use them). They are called
FreeText fields. You can find these settings in the reference, but I
don't know if there's a good explanation of setting this up in the docs
(I believe you need to update your database
Nils Breunese (Lemonbit) wrote:
I guess you're using mod_perl? Mod_perl caches everything in memory. If
you change a setting you need to restart the web server. That's just the
way things work with mod_perl. If you're running OTRS as a CGI then you
don't need to restart the web server as each
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