On Fri, Oct 7, 2011 at 9:58 PM, Jean BROW wrote:
> We running OTRS on a dedicated server with a lot of RAM, CUP and disk space.
> We have high wolume of new tickets and around 15 POP 3 accounts.
> The OTRS system running very slow now. Anyone that could help us with any
> tips or point us to any g
freetext. Is it normal to take about 1 minute to create a ticket?
>
> Thanks
>
> 2011/8/25 Marius Vaitiekunas
>>
Sysconfig is slow for me also, but time is not a minute for sure :)
Maybe 5-10 seconds. Ticket creation is f
On Thu, Aug 25, 2011 at 11:42 PM, Wagner wrote:
> Hello,
>
> has anyone tried using lighttpd + fascgi instead of apache + mod_perl?
>
> My otrs is very slow, so I was wondering if this could help
>
> Thanks
>
Hello,
Try to install support module ant do everything, what it suggests. It
should he
On Tue, Aug 23, 2011 at 2:58 PM, Marius Vaitiekunas
wrote:
> Hello,
>
> I would like to change $Data{"CustomerTable"} in AgentTicketZoom.dtl,
> because I do not like what it gives me. When, I enable customer_ids
> Customer information in AgentTicketZoom shows me al
Hello,
I would like to change $Data{"CustomerTable"} in AgentTicketZoom.dtl,
because I do not like what it gives me. When, I enable customer_ids
Customer information in AgentTicketZoom shows me all this CustomerIDs
(for example CustomerA;CustomerB;...;CustomerZ). How could I change it
to show me o
On Tue, Jun 7, 2011 at 8:53 PM, Augusto Garcia | CGTEC S.A.
wrote:
> Thanks, actually I checked if there is somewhere where the email address
> appears but didin't find anything. What should I search for?
>
> Best regards.
Try to find your notification email via sysconfig search. This is the
eas
On Tue, Jun 7, 2011 at 6:05 PM, Augusto Garcia | CGTEC S.A.
wrote:
> Hello to all
>
>
>
> I need to change the email address that otrs uses to send notification to
> agents. I have searched in the configuration but didn’t find anything, email
> address to receive and to send mails to customers wor
On Sat, Jun 4, 2011 at 6:50 AM, "LQ Marshall" wrote:
> Did you verify that firefox has not been told to not remember passwords for
> OTRS; I've never had trouble settomg FF to remember userpasses. -LQ
>
I was not clear enough. Firefox remembers a password (I can see in a
preferences), but it doe
On Fri, Jun 3, 2011 at 11:32 PM, Frank Thommen wrote:
> Marius Vaitiekunas wrote:
>>
>> Hello,
>>
>> As you can see in a subject, firefox does not remember otrs agent
>> password. Chrome does. Anybody know, how to change this behavior?
>> Thank You.
>
On Fri, Jun 3, 2011 at 8:10 PM, wrote:
> Hello!
> In the Customer Web -> New Ticket I want the queues to be filtered based on
> what ticket type the customer has selected. I have managed to get the
> similar thing to work where the service list is filtered based on what queue
> the customer chose
Hello,
As you can see in a subject, firefox does not remember otrs agent
password. Chrome does. Anybody know, how to change this behavior?
Thank You.
--
mv
-
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://li
On Mon, May 23, 2011 at 3:17 PM, Marius Vaitiekunas
wrote:
> Hello,
>
> I have created the following ticket state via State management in Admin:
> Name: testing
> State type: open
>
> When I set a ticket state to "testing" it is not shown together with
> ope
Hello,
I have created the following ticket state via State management in Admin:
Name: testing
State type: open
When I set a ticket state to "testing" it is not shown together with
open tickets, but with closed tickets instead in both customer and
agent interfaces. What am I doing wrong? Could it
On Tue, May 3, 2011 at 11:30 PM, Muhammad El-Sergani wrote:
> Any thoughts guys?
>
> Thanks and Best Regards,
> Muhammad El-Sergani.
>
>
> On Tue, May 3, 2011 at 12:20 AM, Muhammad El-Sergani
> wrote:
>>
>> Hi all,
>>
>> I was hoping if smeone could help out with the following:
>>
>> We need queu
On Thu, Apr 28, 2011 at 10:24 PM, marthter wrote:
> Hi folks,
>
Hi,
Few suggestions.
> I'm fairly new to OTRS. I have installed version 2.4.7 on an Ubuntu 10.04
> system, and have been testing it with the past 10 or 15 support calls as
> examples.
>
> We have just a small support team, most day
On Thu, Apr 28, 2011 at 2:55 PM, Nils Leideck wrote:
> Dear Marius,
>
> On 28.04.2011, at 13:40, Marius Vaitiekunas wrote:
>
>> On Thu, Apr 28, 2011 at 11:07 AM, Marius Vaitiekunas
>> wrote:
>>> Hello,
>>> I have enabled Ticket::Frontend::CustomerTicket
On Thu, Apr 28, 2011 at 11:07 AM, Marius Vaitiekunas
wrote:
> Hello,
> I have enabled Ticket::Frontend::CustomerTicketOverviewSortable to
> "Yes" in sysconfig, but sorting works only by the first element
> ("Ticket#") of the table. Any suggestions, how to fix it?
Hello,
I have enabled Ticket::Frontend::CustomerTicketOverviewSortable to
"Yes" in sysconfig, but sorting works only by the first element
("Ticket#") of the table. Any suggestions, how to fix it? I was
comparing dtl files, but without luck yet :(
Thank You!
--
mv
-
On Tue, Apr 12, 2011 at 2:18 PM, Marius Vaitiekunas
wrote:
> Hello,
>
> Our otrs-3.0.6 stat gd graphs does not show unicode simbols
> (lithuanian) correctly. Print format works as expected - everything is
> fine. I have tried to search google and found old bug:
> http://lists.
Hello,
Is it possible to change logging level? I would like to see less info
in a system log. For example, I do not care about "notice" messages.
Our otrs system is configured to use logging to a file.
Thank you.
--
mv
-
OTRS ma
Hello,
Our otrs-3.0.6 stat gd graphs does not show unicode simbols
(lithuanian) correctly. Print format works as expected - everything is
fine. I have tried to search google and found old bug:
http://lists.otrs.org/pipermail/otrs/2006-January/010001.html
But this bug is fixed already.
Any suggest
Hi,
I am getting error when users are logging:
[Error][Kernel::Output::HTML::LayoutAJAX::JSONQuote][212] Need Data!
Everything looks working fine, but i can't understand what this error
means.
Versions: otrs-2.4.9, itsm-2.1.1, perl-5.12.2, apache-2.2.16, mysql-5.0.5.1,
gentoo linux
Thank You for
package for the Change Management installer in the
> bug report, plus a package called 'parent' which you'll need when installing
> on Perl 5.10.0 or lower.
>
> HTH,
> Mike.
>
> On Wed, Nov 17, 2010 at 8:52 AM, Marius Vaitiekunas <
> mariusvaitieku...@gmail.com&g
Hello,
The next line means, that You are using wrong mysql db password.. Without
database upgrade, you otrs upgrade will not work.
"ERROR 1045 (28000) : Access denied for user 'root'@'localhost'
(using password:YES)
On Wed, Nov 17, 2010 at 4:32 PM, Eloy Coto Pereiro wrote:
> I think that
:
> Marius Vaitiekunas wrote :
>
> I am getting next error messages when i try to install
>> ITSMChangeManagement-2.1.1.
>> GeneralCatalog 2.1.1 and ITSMCore 2.1.1 are already installed. I use otrs
>> 2.4.9 with mod_perl and apache on gentoo linux. Database is mysq
Hello,
I am getting next error messages when i try to install
ITSMChangeManagement-2.1.1.
GeneralCatalog 2.1.1 and ITSMCore 2.1.1 are already installed. I use otrs
2.4.9 with mod_perl and apache on gentoo linux. Database is mysql. Any help?
Thank You.
Wed Nov 17 09:45:31 2010 error OTRS-CGI-10 Cod
Hello,
We are going to use OTRS:ITSM. At the moment i am thinking which database to
choose: mysql or postgresql. Any expierences about performance, stabiity?
Thank you for answers.
--
mv
-
OTRS mailing list: otrs - Webpage: http:
tend::Module###AgentTicketStatusView
>
>
> There will be an icon near to queueview
>
>
> MV
>
>
> On Mon, May 31, 2010 at 2:56 PM, Marius Vaitiekunas <
> mariusvaitieku...@gmail.com> wrote:
>
>> Search works OK, but
>> http://otrs/otrs/index.pl?Action
p;SortBy=Age&OrderBy=Down&View=&Filter=Closed)
> but If I'm not wrong there should be at least other 2 option ... ;)
>
> MV
>
>
>
> On Mon, May 31, 2010 at 2:36 PM, Marius Vaitiekunas <
> mariusvaitieku...@gmail.com> wrote:
>
>> Yes, I can see
Yes, I can see a history of open ticket, but I can not find where to find a
history of closed ticket. When I close a ticket, it disapears from dashboard
and ticket sections. So, I can not find it anymore.
For example, I can reach open ticket via link when a press on history
button:
http://otrs.exa
Hi,
I think it is a way how otrs works. Protocols does not matter. Otrs makes
transfer via pop3 or imap (it is just different way to get message from a
server) and deletes a message. If it can not delete a message, next cron job
transfer it again and create a ticket.. And next time again the same
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