for this and whether I somehow need to
add a NavBar element or something?
It's the four icons shown in this picture...
Regards,
/Martin.
>>> "Martin Møller" 23. november 2013 19:52 >>>
Hello again!
OTRS 3.3 is now runnning production here and I like what I see a
ld is there in time_accounting, but I can't quite figure
out how to get it shown in the Zoom view...
I realize this might require .dtl-editing at this stage, but what would
the field be called in a way that I can access?
Apart from those little nitpicks, OTRS 3.3 is AWESOME!
Med venlig hilsen
m is more widespread that just this user..
>>> Gerald Young 22. november 2013 15:04 >>>
Filter='(&(cn=ulh)(mail=*)) means ulh is a common name and has an
email address in ldap.
On Fri, Nov 22, 2013 at 9:01 AM, Martin Møller wrote:
> I'm seeing the same thing wit
I'm seeing the same thing with at least one use here.
I can log in just fine, as well as a few others, but one user who has tried,
gets this error.
I have checked all the attributes - they are fine. No different from the rest
of us.
It's the same LDAP backend as before.
On the OTRS 3.2 system,
ion.
If you cannot find the problem, please post a detailed bug report with
files that I can look at and I will try and reproduce the problem.
thanks,
mike
On Fri, Feb 10, 2012 at 10:18 AM, Michiel Beijen
wrote:
Hi Martin,
2012/2/8 Martin Møller :
> On my original 2.4 system, the previo
t;
Hi Martin,
Op 1 feb. 2012 20:34 schreef "Martin Møller" het
volgende:
> I am very well, thank you. We are starting our migration to 3.1 in
the near future, but currently are in testing phases with 3.0. I had
some issues with malformed UTF-8 chars when I went from 3.0 to 3.1, so I
ha
n a certain field.
This would involve the use of DTL, but there would be no Perl
involved...
Hope this helps,
Mike.
2012/1/26 Martin Møller :
> That seems quite interesting. Thank you for bringing it to my
attention ;)
>
> I haven't had time to try anything yet, but I came to the
text field or a 3.1.x-style
> DynamicField. You can then use this color in a custom DTL template as
> a value to use this color in a certain field.
> This would involve the use of DTL, but there would be no Perl involved...
> Hope this helps,
>
> Mike.
>
> 2012/1/26 Martin Møll
uar
2012 13:09 >>>
Hi,
we use the package TicketOverviewHooked
[http://opar.perl-services.de/bin/index.cgi/package/R/RE/RENEEB/TicketOverviewHooked],
to colorize tickets according to their type... maybe you could use it to
colorize according to proximity to DueTime
Juan Clavero Almirón
De:
Are there any plans for making Due date something that can actually be
actioned on without needing to code a lot of Perl?
Like, for example, a ticket going yellow X days before due date is
reached, orange Y days before and red when due date has been missed.
If the case is closed, due date should
Hello all.
I am currently investigating how to link e.g. a Computer object from
Config-Item to a user, mostly a CustomerUser in a way that is visible when you
look up said user.
The system I have tested on is currently running OTRS 2.4.7. I can see that I
can fairly easily set the owner of the
Hi Carnino.
I have done it like this (in AgentTicketPhone.dtl) -- and commented the part
where the freetext fields auto-iterate later on... :
$Data{"TicketFreeKeyField1"}:
$Data{"TicketFreeKeyField2"}:
Hi there.
It seems that when you reply to a case via e-mail you are automatically assumed
to be a customer and the SLA times for first reply and/or followup reply is not
updated.
In our case, many agents prefer to update their cases by e-mail, so how can I
update these fields via Postmaster fi
Hi yet again.
Is there a way I can return only parts of the Customer Data on the PDF printout?
For example, I want to exclude the Comment field and there may be others that
are just as well not to print.
If I could use a different view when printing, that would be fine
It doesn't look this
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CU@ CeBIT 2010 in Hannover (Germany) and get to know more about OTRS
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2010/2/10 Mart
Hi again.
It looks like the Owner field is always populated thusly : UserLastname
UserFirstName (UserLogin)
Is there a .dtl file og something where I can change this to: UserFirstname
UserLastname (UserLogin)?
I have already done so with AgentDashboardUserOnline.dtl, but cannot locate
this o
Hi all.
I have tried hard to find where the data that gets inserted in the Customer
Info: portion of the Agent Ticket Zoom view comes from.
There is this block:
# show customer info table
$Text{"Customer Info"}:
$Data{"CustomerTabl
You need to find the .dtl file from the Standard theme that includes the CSS
files and copy them to your theme directory, if you haven't already.
If they are already there, you should search and replace 'Standard' with 'GOPS'
in those files.
In my case, I have copied header.dtl and changed th
Sounds like you are both a member of the 'users' group, as is the
default.
If Junk and Misc are still 'owned' by the 'users' group, that would be
my guess..
I have created a different group that I have assigned e.g. Junk to so
that 'users' do not see it.
Using roles, you can quickly roll out chan
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