Hi,
Am 15.04.14 04:31, schrieb André Cavalcante:
> What have you tried? I've set CustomerID = department (LDAP)
> What is the result? It brings no result.
> Did you get any error messages? No error messages
> How is the result not what you wanted/expected? It brings no result at
> all, It should c
Hi,
Am 08.04.14 16:01, schrieb André Cavalcante:
> Would be correct to the the following?
>
> CustomerID = department
> CustomerIDs = nothing
>
>
I'd also suggest this setup.
You can also check if the setup is correct by going to the customer
information center and selecting a customer user name (
Hi,
Am 03.04.14 00:55, schrieb Shannon Johnson:
>
> I've recently downloaded and installed OTRS 3.3.4 on Windows Server
> 2012 and for some reason the automated replies aren't being sent, and
> (probably related, but I've no idea how) it isn't fetching mail from
> the server every 10 minutes like
Hi,
I think you are mixing up two things here:
- Saying "I'm working on this ticket" is actually done by locking it.
- Escalations: First it would be interesting which escalations you have
defined. For example a first response escalation is 'cured' by simply
sending out a (manual) email to the cu
Hi,
> *DB Customer backend field:*
>
> Similar as above - just add the field in
> Ticket::Frontend::AgentTicketQueue###DefaultColumns. For me, this
> field is CustomerLanguage.
>
> On top of this, you need to tell OTRS how to retrieve the
> information - I added this in
> Kernel/Output/HTML/Tic
