I've got an installation of OTRS 2.3.4 (with ITSM 1.2.3 integrated).
I've successfully integrated everything perfectly with our Active
Directory structure - both agents and customers can login (only to
their respective front ends) and operate correctly authenticated with
AD.
The one remaining issu
Thanks Jeremy
Unfortunately roles only cover the rights for the Agent user, not for the
Customer user.
Perhaps I should have been more clear - we need our Customer users (on the
customer.pl frontend) to be able to see each others tickets.
2009/3/30 Jeremy Adams
> The best way to accomplish thi
Maurício
Thanks, that explains that CustomerIDs does work how I thought it did. It's
no good - we have far too many customers to do this with. With only a dozen
or so I can understand this being an effective solution, but it's
unmanageable and unwieldy for the amount we need to be dealing with.
2
Customer Company eh? That sounds far more useful than filling out all the
CustomerIDs with hundreds of customers. I shall have to have a go with this.
Note - using CustomerIDs you don't need to update the tickets, it works
immediately.
2009/4/2 Greg Pennell - HSA Global
> Lakshan,
>
> All I did
I posted a full configuration a few days ago, check the archive!
2009/4/2 Lakshan Fernando.
>
> Hi,
>
>
> I want to authenticate agents via LDAP and customer's via LDAP and DB (back
> end). have some one done this if so please kindly send me the configuration
> i tried with the OTRS site example
Have you specified which queue to recieve them in the POP3 connector?
2009/4/3 Evert Goor
> Hia all,
>
>
>
> I have a problem to place email wich I retrieve by a pop3 account into
> OTRS.
>
> I perfect receives and places them always in the RAW queue. I made also
> groups and connected customer
Further to this, I've come up with the following map which solves the
problem:
Map => [
# note: Login, Email and CustomerID needed!
# var, frontend, storage, shown, required,
storage-type
[ 'UserSalutation', 'Title', '
Looks like your SMTP server doesn't support authentication. Just disable
that part.
2009/4/15 Emily Flynn
>
>
> Error: SMTP authentication failed: 500Command unknown: 'AUTH'! Enable
> Net::SMTP debug f[..]
-
OTRS mailing list: o
Try uncommenting the lines for the search user:
# $Self->{'Customer::AuthModule::LDAP::SearchUserDN'} = 'otrsldap';
# $Self->{'Customer::AuthModule::LDAP::SearchUserPw'} = 'password';
Should be:
$Self->{'Customer::AuthModule::LDAP::SearchUserDN'} = 'otrsldap';
$Self->{'Customer::AuthModule::LDAP
Removed is available in bulk action, this is the only place I've ever seen
it.
2009/5/20 Richard Cross
> Since installing the ITSM upgrade (OTRS 2.3.4 + ITSM 1.2.3), I can no
> longer set tickets to the "removed" status. I have checked in
> Admin->Statuses and it's still there, but I'm not sure
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