Re: [otrs] how do i add a new category in faq v1.2.4?

in as myself. Now I have Categories. Mike Conigliaro ProActive Technologies [EMAIL PROTECTED] 203.239.0440 ext:317 www.getproactivenow.com Aaron Davidson wrote: Hi Mike, we're using OTRS v2.2.1 and have only just installed the faq module and we are seeing exactly this issue. Did anyone manage

[otrs] how do i add a new category in faq v1.2.4?

anyone? i thought this was done through the admin interface, but i dont see the option now. -- Mike Conigliaro ProActive Technologies [EMAIL PROTECTED] 203.239.0440 ext:317 www.getproactivenow.com ___ OTRS mailing list: otrs - Webpage: http

Re: [otrs] how do i add a new category in faq v1.2.4?

thanks, but i already did that. maybe im not looking in the right place. should i be seeing a separate icon for category management or something? im able to access the form to create a new article, but it just complains that no categories exist. Mike Conigliaro ProActive Technologies [EMAIL

[otrs] installing itsm on top of existing otrs 2.2

without breaking it? -- Mike Conigliaro ProActive Technologies [EMAIL PROTECTED] 203.239.0440 ext:317 www.getproactivenow.com ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http

Re: AW: [otrs] installing itsm on top of existing otrs 2.2

ok, i see now. once you manually install the first 3 packages (as described in the itsm documentation), you can install the rest through the package manager. thanks for your help. Mike Conigliaro ProActive Technologies [EMAIL PROTECTED] 203.239.0440 ext:317 www.getproactivenow.com Zurell

Re: [otrs] Customer user backend - LDAP

i dont see any customer authentification options in the config you posted: http://doc.otrs.org/2.1/en/html/x1553.html#customer-auth-backends Mike Conigliaro ProActive Technologies [EMAIL PROTECTED] 203.239.0440 ext:317 www.getproactivenow.com Paul Dulaba wrote: I'm running OTRS 2.1.7

[otrs] missing options in sysconfig (bug?)

-{CustomerUser2} stuff i need for customer/agent ldap authentication. is this a bug? -- Mike Conigliaro ProActive Technologies [EMAIL PROTECTED] 203.239.0440 ext:317 www.getproactivenow.com ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http

Re: [otrs] customer ldap auth (help with basic concepts)

im just curious about what you mean by everything else about it is useless. what doesnt work for you? Mike Conigliaro ProActive Technologies [EMAIL PROTECTED] 203.239.0440 ext:317 www.getproactivenow.com Maurice James Ny wrote: It look like this feature is only good for creating tickets

Re: [otrs] otrs + php5

as far as i know, otrs does not use php at all. Mike Conigliaro ProActive Technologies [EMAIL PROTECTED] 203.239.0440 ext:317 www.getproactivenow.com bradis wrote: Hi! :) Installed OTRS 2.1.6 finally - all was ok, but than there was some need to install php5, after it httpd gets several

Re: [otrs] customer ldap auth (help with basic concepts)

to add them to the customer_user table. i hope this helps someone. Mike Conigliaro ProActive Technologies [EMAIL PROTECTED] 203.239.0440 ext:317 www.getproactivenow.com mike conigliaro wrote: here is how it works as i understand it: 1.) customer tries to log in 2.) otrs authenticates user via

[otrs] customer ldap auth (help with basic concepts)

involved here that i cant imagine im doing this right. ldap is supposed to make my life easier, not harder. so how does everyone else do customer ldap authentication in otrs? -- Mike Conigliaro ProActive Technologies [EMAIL PROTECTED] 203.239.0440 ext:317 www.getproactivenow.com

[otrs] Sync bind failed!

i get this error when an agent logs into the system with ldap authentication. [Error][Kernel::System::Auth::LDAP::Auth][Line:257]: Sync bind failed! No password, did you mean noauth or anonymous ? does anyone know what this means? -- Mike Conigliaro ProActive Technologies [EMAIL PROTECTED

[otrs] ldap customer backend (data sync question)

) i guess what im not sure about is whether or not the ldap/otrs data is supposed to sync automatically. and if it's not, how do you handle a situation where you have hundreds of customers in ldap which dont yet exist in otrs? i hope i dont have to manually add each customer... -- Mike

Re: [otrs] Extensive amount of emails from Peter Andersen

because his email autoresponder is worthless! Mike Conigliaro ProActive Technologies [EMAIL PROTECTED] 203.239.0440 ext:317 www.getproactivenow.com Lauren Williams wrote: Why are we getting so many emails from Peter Andersen? Lauren Williams System Analyst - Lab Memorial Hospital

Re: AW: AW: AW: [otrs] ModuleKernel::Modules::FAQ notregistered inKernel/Config.pm!

fyi, here's the solution that worked for me: http://bugs.otrs.org/show_bug.cgi?id=1490 (thanks to armando de la re) Mike Conigliaro ProActive Technologies [EMAIL PROTECTED] 203.239.0440 ext:317 www.getproactivenow.com [EMAIL PROTECTED] wrote: Hey again, Crazy or not mine works :) @ Peter

Re: [otrs] Agent LDAP Lookup

the perl ldap module is not installed. try this: perl -MCPAN -e 'install Net::LDAP' Kobus Barnard wrote: Hi list Following example 9-7 at http://doc.otrs.org/2.1/en/html/x1456.html , trying to authenticate agents against active directory gives this error. Can't modify not in scalar

Re: AW: [otrs] Module Kernel::Modules::FAQnotregistered inKernel/Config.pm!

if you configure apache to preload the otrs modules, you may need to restart apache when changes are made to otrs. im only using the regular cgi's right now, so this isnt an issue for me. Mike Conigliaro ProActive Technologies [EMAIL PROTECTED] 203.239.0440 ext:317 www.getproactivenow.com

Re: AW: [otrs] Module Kernel::Modules::FAQ not registered inKernel/Config.pm!

is not registered. how do you register a module? Mike Conigliaro ProActive Technologies [EMAIL PROTECTED] 203.239.0440 ext:317 www.getproactivenow.com [EMAIL PROTECTED] wrote: http://www.mail-archive.com/otrs@otrs.org/msg12344.html -Ursprüngliche Nachricht- Von: [EMAIL PROTECTED] [mailto

Re: AW: AW: [otrs] Module Kernel::Modules::FAQ notregistered inKernel/Config.pm!

yup, i just restarted with no luck. i also made the change on line 48 of $HOME/Kernel/System/LinkObject/FAQ.pm. FrontendDest = Action=AgentFAQItemID=, did i miss something else? Mike Conigliaro ProActive Technologies [EMAIL PROTECTED] 203.239.0440 ext:317 www.getproactivenow.com [EMAIL

Re: AW: AW: [otrs] Module Kernel::Modules::FAQ notregistered inKernel/Config.pm!

just to clarify, i can access the faq module from both the customer and agent interfaces. i only get the module not registered error when i click on the faq link when editing a ticket. Mike Conigliaro ProActive Technologies [EMAIL PROTECTED] 203.239.0440 ext:317 www.getproactivenow.com

Re: [otrs] Time's management

there is a time units field for this. its at the bottom of the page whenever you respond to or add a note to a ticket. Mike Conigliaro ProActive Technologies [EMAIL PROTECTED] 203.239.0440 ext:317 www.getproactivenow.com Tojo RANDRIANAIVOJAONA wrote: Hi ! I 'd like to manage time regarding

Re: [otrs] cron jobs

try this: chmod +x /opt/otrs/bin/PostMasterPOP3.pl Mike Conigliaro ProActive Technologies [EMAIL PROTECTED] 203.239.0440 ext:317 www.getproactivenow.com Cody Grosskopf wrote: I was looking through recent postings and saw some conversation about the cron jobs being installed. Just out

[otrs] sub queues not listed in 'queue view'

. -- Mike Conigliaro ProActive Technologies [EMAIL PROTECTED] 203.239.0440 ext:317 www.getproactivenow.com ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo

Re: [otrs] sub queues not listed in 'queue view'

Queues (8) - Support (Off-Site) (8) i have a few sub-queues below 'Support (Off-Site),' but when i click on this link to view them, none of the tickets in the subqueues are shown. Mike Conigliaro ProActive Technologies [EMAIL PROTECTED] 203.239.0440 ext:317 www.getproactivenow.com André Bauer

Re: [otrs] Notifications

Database: 268.2.0/276 - Release Date: 03/07/2006 -- Mike Conigliaro ProActive Technologies [EMAIL PROTECTED] 203.239.0440 ext.17 http://www.getproactivenow.com ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org

Re: [otrs] Integration with OTRS.

: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting fЭr Ihr OTRS System? = http://www.otrs.de/ -- Mike Conigliaro ProActive Technologies [EMAIL PROTECTED] 203.239.0440 ext.17 http

Re: [otrs] customers question re-stated

Consulting für Ihr OTRS System? = http://www.otrs.de/ -- Mike Conigliaro ProActive Technologies [EMAIL PROTECTED] 203.239.0440 ext.17 http://www.getproactivenow.com ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org

[otrs] otrs at http://somesite/ (not http://somesite/otrs)

/ /opt/otrs/var/httpd/htdocs/ . thanks in advance. -- Mike Conigliaro ProActive Technologies [EMAIL PROTECTED] 203.239.0440 ext.17 http://www.getproactivenow.com ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org

Re: [otrs] spellcheck on sles9

i just upgraded to 2.0.3 and im still having the same problem. ispell never suggests corrections for misspelled words in otrs, even though it works on the command line. anyone have any tips on troubleshooting this? did i miss a configuration directive or something? Mike Conigliaro wrote: has

[otrs] default note text for closed tickets

hey guys, is there a way to automatically fill the note text when closing a ticket? we're finding that we type the same thing every time, and it would be nice to have something automatically inserted in here. thanks in advance. -- Mike Conigliaro Proactive Technologies [EMAIL PROTECTED

Re: [otrs] default note text for closed tickets

im using 2.0.x. ill check this out. thanks. EDV Tekomedia wrote: Hello Mike, what version of OTRS do you use? Concerning to Version 2.0.x, you can modify the SysConfig::Ticket::Frontend::Agent::Ticket::ViewClose and put in a default note. Hth Markus Nagel Mike Conigliaro schrieb

[otrs] setting options via SysConfig vs Config.pm

it seems that you can change pretty much any option through the SysConfig web interface or by editing Config.pm. which is the preferred method? is there a difference? -- Mike Conigliaro Proactive Technologies [EMAIL PROTECTED] 203.239.0440 ext.17 http://www.getproactivenow.com

Re: SPAM Subject: [otrs] Need TicketID! from /opt/otrs/bin/PendingJobs.pl

. This is OTRS 2.0.2 Mike Conigliaro wrote: hey guys, i saw this error in my inbox this morning. im not 100% sure, but i think it has something to do with a ticket we had set to pending autoclose. anyone have any ideas what this is all about? ERROR: OTRS-PendingJobs-10 Perl: 5.8.3 OS: linux

[otrs] Need TicketID! from /opt/otrs/bin/PendingJobs.pl

::System::Ticket::LockSet (v1.184) Line: 2434 Module: /opt/otrs/bin/PendingJobs.pl (v1.16) Line: 91 -- Mike Conigliaro Proactive Technologies [EMAIL PROTECTED] 203.239.0440 ext.17 http://www.getproactivenow.com ___ OTRS mailing list: otrs - Webpage: http

[otrs] new ticket automatically locked when assigned to agent

. thanks in advance. -- Mike Conigliaro Proactive Technologies [EMAIL PROTECTED] 203.239.0440 ext.17 http://www.getproactivenow.com ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http

Re: [otrs] Mail template order

Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/ -- Mike Conigliaro Proactive Technologies [EMAIL PROTECTED] 203.239.0440 ext.17 http://www.getproactivenow.com ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http

[otrs] spellcheck on sles9

would be greatly appreciated. thanks in advance. -- Mike Conigliaro Proactive Technologies [EMAIL PROTECTED] 203.239.0440 ext.17 http://www.getproactivenow.com ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org

[otrs] bug in customer autoresponse: otrs_ variables not being interpreted

as possible. You wrote: test -- Mike Conigliaro Proactive Technologies [EMAIL PROTECTED] You can track this ticket online at: OTRS_CONFIG_HttpType://OTRS_CONFIG_FQDN/OTRS_CONFIG_ScriptAliascustomer.pl?Action=CustomerZoomTicketID=OTRS_TICKET_TicketID /snip -- Mike Conigliaro Proactive

[otrs] otrs forum/wiki

why not create an otrs forum/wiki? i see tons of questions going unanswered every day. i think a forum would alleviate this, since posts can be categorized and searched much easier. a wiki would be great for howtos and other documentation. -- Mike Conigliaro Proactive Technologies [EMAIL

Re: [otrs] recomendations for template customization

oh, i see. this helps a lot. thanks! Alexander Koch wrote: On Mon, Aug 15, 2005 at 05:09:19PM -0400, Mike Conigliaro wrote: just to elaborate a little more, i only need to modify CustomerFooter.dtl, CustomerFooter.dtl, and css.dtl right now. the problem i see is that if i upgrade otrs

[otrs] question about SystemID

i have a test instance and a production instance of otrs on two completely seperate boxes, but they share the same database (which is on a 3rd box). in this case, do i still need to set a unique SystemID for each otrs instance? -- Mike Conigliaro Proactive Technologies [EMAIL PROTECTED

Re: [otrs] Initial Setup - I am a little confused.

: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/ -- Mike Conigliaro Proactive Technologies [EMAIL PROTECTED] 203.239.0440 ext.17 http://www.getproactivenow.com ___ OTRS mailing list: otrs

[otrs] 'closed successful' vs 'closed unsuccessful'

regarding ticket state, does anyone know the difference between 'closed successful' and 'closed unsuccessful?' -- Mike Conigliaro Proactive Technologies [EMAIL PROTECTED] 203.239.0440 ext.17 http://www.getproactivenow.com ___ OTRS mailing list: otrs

Re: [otrs] how to trigger auto responses

ok, i didnt notice the 'followup option' in the queue section before. i still dont know how to trigger the 'default - remove' auto-response though... Mike Conigliaro wrote: hey guys, im using 2.0.1, and i've been unable to trigger 3 of the 5 auto-responses. i was hoping someone could

[otrs] how to trigger auto responses

reopened the ticket. default closed - new ticket: docs say this should get triggered after the above is triggered. default - remove: i dont know what this does. my understanding was that it was impossible to remove (ie: delete) a ticket. -- Mike Conigliaro Proactive Technologies [EMAIL

Re: [otrs] is it possible to call custom scripts and modify tickets using custom modules?

this. thanks in advance. Mike Conigliaro wrote: hey guys, i'm in the process of putting together a custom monitoring system for a managed services provider, and i'm looking at helpdesk systems. between otrs and request tracker, i'm leaning towards otrs, but i don't know for sure if it can do

[otrs] is it possible to call custom scripts and modify tickets using custom modules?

hey guys, i'm in the process of putting together a custom monitoring system for a managed services provider, and i'm looking at helpdesk systems. between otrs and request tracker, i'm leaning towards otrs, but i don't know for sure if it can do what i need it to do. hopefully one of you can

Re: [otrs] Nothing there?

since you're always just accessing index.pl, and the page is determined by the query string (eg: index.pl?Action=Admin), it sounds to me like otrs isnt reading the query string for some reason. i have no idea what would cause that though. Brian Ronk wrote: Ok, I finally got stuff running,