yes:
Config Options: Ticket -> Frontend::Agent::Ticket::ViewZoom
Ticket::Frontend::PlainView:
Show also in ZoomView the plain link for emails in article tree.
(Default: No)
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Mike Lykov
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rt.jpg is an attachment in this article.
BUT why file plain.txt created in _every_ article folder? It contains all the
same in original (npt parsed/decoded) form and double consumed size.
How not to create plain.txt?
--
Mike Lykov
System Administrator, Domain Name Registrar REG.RU
http://www.reg.
re::PostMaster
PostmasterFollowUpOnUnlockAgentNotifyOnlyToOwner:
Send agent follow-up notification just to the owner, if a ticket is unlocked?
The default is to send a notification to all agents, if a ticket is
unlocked."
--
Mike Lykov
___
OTRS
В сообщении от Friday 26 September 2008 13:16:27 Nils Breunese (Lemonbit)
написал(а):
> Well, this is the OTRS *users* mailinglist. There is a separate
> mailinglist for development: http://lists.otrs.org/cgi-bin/listinfo/dev
Thanks for link.
I'll go to that ;)
--
Mike L
souce code.
Are there is a list of explained data structures?
Are there a common practice to do this work?
> If you dont´t find it, tell me it and I try to search it.
I prefer a better documentation :) But you can try too, I think this (a
replace log
real human names instead internal logins).
But what variable I must write to it instead $Quote{"$Data{"Owner"} ??
How to find out it?
I think Jesús M. Navarro encounter similar problem.
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Mike Lykov
System Administrator, Domain Name Registrar REG.RU
http://www.reg.ru/ +7 495 580
ot; parameter for all _created after change_ customer users
is "no".
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Mike Lykov
System Administrator, Domain Name Registrar REG.RU
http://www.reg.ru/ +7 495 580-11-11 int. 504
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Ar
ferences" button from customer interface (by disable
that module).
By default this parameter set to "yes", but we want to set it to "no" for all.
How we can do it?
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Mike Lykov
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ferences" button from customer interface (by disable
that module).
By default this parameter set to "yes", but we want to set it to "no" for all.
How we can do it?
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Mike Lykov
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ago.
How i can do it? In genericagent i have only delete/not delete all ticket.
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Mike Lykov
System Administrator, Domain Name Registrar REG.RU
http://www.reg.ru/ +7 495 580-11-11 int. 504
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r id, that unambiguously define current agent answer article in
ticket structure (less acceptably).
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Mike Lykov
System Administrator, Domain Name Registrar REG.RU
http://www.reg.ru/ +7 495 580-11-11 int. 504
___
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d customer id, that unambiguously define current agent answer article in
ticket structure (less acceptably).
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Mike Lykov
System Administrator, Domain Name Registrar REG.RU
http://www.reg.ru/ +7 495 580-11-11 int. 504
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ead:
> But, for archive reasons, we are want to collect all ***agent's*** replies
in archive box
> 1. use "sendmail_bcc" feature.
> when i use it, it sends ALL letters, *** including autoreplies*** , to
archive mailbox. it's not correct.
Any other suggestions?
-
around
if ($Self->{SendmailBcc}) {
push (@ToArray, $Self->{SendmailBcc});
$To .= ", $Self->{SendmailBcc}";
}
- not to push this if letter are autoanswer.
(autoanswer contains "X-Loop: yes" header, but can use t
В сообщении от Thursday 17 January 2008 19:56:40 Nils Breunese (Lemonbit)
написал(а):
> The regex that checks e-mail addresses is probably not entirely
> correct. Some mail regexes only check for @ and whether the part after
> the @ has a dot. A completely RFC-compliant regex is pretty large.
no
В сообщении от Thursday 17 January 2008 11:28:10 Lars Jørgensen написал(а):
> Admin -> SysConfig -> Group: Ticket -> Frontend::Agent::ModuleRegistration
> -> Tick the box next to 'Frontend::Module###AgentTicketStatusView' ->
> Update
> It looks like it's basically a predefined search and not as pre
В сообщении от Wednesday 16 January 2008 19:47:22 Shawn Beasley написал(а):
> >> I have thought of that but I think the supervisor lacks the
> >> visual status of who is doing what.
> Have you looked at the SystemStatus module.
> ftp://ftp.otrs.org/pub/otrs/packages/SystemStatus-1.5.1.opm
> This is
В сообщении от Saturday 29 December 2007 13:43:25 Henry Martin написал(а):
> I tend to agree with you, because I'm having the same trouble with all
> the .cgi things which installed perfectly on FC6. Now on FC8 I get
> Internal Server Error and the logs say the file doesn't exist.
I filled this bu
В сообщении от Friday 28 December 2007 23:16:23 Henry Martin написал(а):
> Downloaded the Fedora rpm of OTRS followed all the instructions and when I
> get to the last instruction which is to connect to the URL and enter
> [EMAIL PROTECTED] with password root. I get Internal Server Error
> The erro
В сообщении от Thursday 27 December 2007 20:19:55 Julien CHAMPSEIX написал(а):
> 1) OTRS send mail notification for a new ticket to an Customer (with
> sender= [EMAIL PROTECTED])
> 2) When Customer do reply it's reply to [EMAIL PROTECTED]
search for "reply-to" field, it must be inserted
В сообщении от Thursday 27 December 2007 04:44:58 Antonio Sarmiento
написал(а):
> [Wed Dec 26 11:43:33 2007] [error] [client 192.168.0.127] File does not
> exist: C:/OTRS/Apache2/htdocs/favicon.ico
> There are 2 errors the first was at 11:43 an the second error at 11:57 but
> the system stop al 1
В сообщении от Friday 21 December 2007 19:24:13 Cronfy написал(а):
> There is a patch attached to the bug that fixes this behaviour:
> http://bugs.otrs.org/attachment.cgi?id=249
after applying this patch i can't login to otrs - index.pl show me this
" ERROR: OTRS-CGI-10 Perl: 5.8.8 OS: linu
В сообщении от Friday 21 December 2007 17:30:13 Konstantin webuser написал(а):
> I followed all the steps, as described, in the documentation and everything
> worked fine. After I displayed the login page and tried to login I get the
> following error
this means not all worked fine ;)
> Error:
В сообщении от Friday 21 December 2007 08:01:28 touraman traore написал(а):
> The recommended OS for OTRS is linux. What can you do? Get rid of
> Windows if you're trying to build a stable system.
I found that linux is more often used by subscribers of this list.
I support your idea, get help with
В сообщении от Thursday 20 December 2007 18:23:44 Steve Clark написал(а):
> Does anyone have documentation on the steps necessary to use https for
> OTRS. I saw in sysconfig an option for https - but I know changes have
> to be
> made in the apache config as well as making a certificate.
I use ht
В сообщении от Wednesday 19 December 2007 21:48:24 Klement, Charles
написал(а):
> I'd be happy to forward it along if you are interested. (it's pretty
> short.)
if it's so short (maybe 1 kb?) can you send it here? i'm interested too
Mike
___
OTRS m
Hi all.
Are there in OTRS interface for work with spellcheckers?
how mechanism used for spellcheck in english/deutch language in default
install ?
if i have Aspell in system with needed language (russian for me) can I use it
in OTRS?
Who made it with your own language other than default?
Mi
В сообщении от Friday 14 December 2007 12:17:31 swood написал(а):
> Has faced such problem. After installation base OTRS in a theme of
> Subject OTRS eats blanks between words if the theme of the
> message is written by Russian letters.
> The coding in OTRS - utf-8.
> There can be somebody faced a
В сообщении от Friday 14 December 2007 05:29:50 Maurice James Ny написал(а):
> Have you entered your customers into the database?
Are we must do it by hand, or otrs have "autocreate" feature?
When some user wrote a letter for us and ticket are created, a "customerID"
field are shown in this tic
Hi all.
i try google and find, for example, information about integtation nagios +
otrs by that way:
http://osdir.com/ml/otrs.devel/2005-01/msg00013.html
(maybe it may be found on lists.otrs.org archive).
That letter contains some user-contributed scripts, attached to it, but in the
same thre
В сообщении от Thursday 13 December 2007 11:58:28 Denis Julien написал(а):
> More curious is that the otrs program seems to work fine in the whole
> functionalities except the FAQ feature that is not working at all.
for faq maybe this help
http://faq.otrs.org/otrs/public.pl?Action=PublicFAQ&ItemI
В сообщении от Thursday 13 December 2007 11:48:42 Nils Breunese (Lemonbit)
написал(а):
> > Anything I enter in the "From" field isn't accepted.
> The From field is a drop down list of queues for me. You mean the
> values in the list are not accepted? What is the error you get?
In "phone ticket" f
В сообщении от Wednesday 12 December 2007 17:41:33 Gabriele D'Andrea
написал(а):
> pending autoclose+ => ticket autoclose with state "closed successful"
> pending autoclose- => ticket autoclose with state "closed unsuccessful"
thanks, Gabriele.
(PS are anywhere a sort of wiki, maybe, with t
Hi all.
By default, OTRS create states like new/open/closed, its needed in process
(although about difference between new and open I not guess straight away)
Also it create states
pending autoclose+
pending autoclose-
how it work? what difference between this?
Can the system work with scheme
В сообщении от Tuesday 11 December 2007 21:12:14 Denis Julien написал(а):
> that the problem was related with the new perl package. Actually, searching
> over the internet, i found this
> https://bugzilla.altlinux.org/show_bug.cgi?id=13366 (it's greek, but you
> can see that it reports the same cr
Hi all.
We install OTRS instead of simple email ping-pong inside company, but we want
to archive our activity in email also.
if I reply to customer in OTRS, my coworker want to reveive copy of that
answer to email.
therefore i set sendmail_bcc address in configuration, and all outgoing
letters
В сообщении от Вторник 21 Март 2006 14:15 Mike Lykov написал(a):
> > I'm setup OTRS installation as described in INSTALL file.
> analogical thread
http://bugs.otrs.org/show_bug.cgi?id=465
WONTFIX looks bad %(
it's real problem, and i find many cases when it's exist
and
В сообщении от Вторник 21 Март 2006 13:00 Mike Lykov написал(a):
> Hi all.
>
> I'm setup OTRS installation as described in INSTALL file.
analogical thread
http://lists.otrs.org/pipermail/otrs/2003-August/002488.html
same problem, other version, other time
more cases :
http://
g();
153 shmwrite($Self->{Key}, $Data.$String, 0, $Self->{IPCSize}) || die $!;
what are missing in my installation ?
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Mike Lykov
ISP Samtelecom, Administrator
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Archive: http://lists.otrs.or
s in the crontab.
> I don't see were the problem could be. Can anyone help me?
Alina, try:
- change >> /dev/null to some file , like /tmp/cronlog
- see at your syslog, if configured, like /var/log/cron/
--
Mike Lykov
ISP Samtelecom, Administrator
__
"my queues" list?)
Locked tickets=1 , click on it, unlock (why he need unlock his own ticket?)
Then situation change:
queues: My Queues (0) - internal-it (1) (blinking)
Why ticket not to go in my queues ?
--
Mike Lykov
ISP Samtelecom, Administrator
__
face (in "admin
area" part, for example), and so on.
but I can't find description about user-group-queue-role relations (what are I
interested first)
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Mike Lykov
ISP Samtelecom, Administrator
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on, need i restart apache after change values in Config.pm ?
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Mike Lykov
ISP Samtelecom, Administrator
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To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo
ump file but I
> have the same error.
Look into that .sql file, are the table 'article' defined 2 or more times ?
it looks like "create table article"
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Mike Lykov
ISP Samtelecom, Administrator
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post his tickets in
"internal" queue always.
How can i do it? I try to include customer user & queue in one group (users),
but no effect.
what section of manual I must read ? %)
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Mike Lykov
ISP Samtelecom, Administrator
___
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ot;
like MysqlFront (as seems to me...)
by the way, the better is just to install linux distro %)
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Mike Lykov
ISP Samtelecom, Administrator
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To unsub
ix setting of charset="iso-8859-15" ?
(to Content-Type: text/plain;
charset=koi8-r)
Are new feature plan to add in OTRS - auto-detect the charset of emails
corresponding to database charset, for example?
--
Mike Lykov
ISP Samtelecom, Administrator
_
ine.
> Any help please ? Thanks all.
It's depend on GD module. If it installed well, it's work.
try to create some image with test perl script and see for errors, or try to
install missing modules..
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Mike Lykov
ISP Samtelecom, Administrator
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