В сообщении от Friday 14 December 2007 05:29:50 Maurice James Ny написал(а):
> Have you entered your customers into the database? Are we must do it by hand, or otrs have "autocreate" feature? When some user wrote a letter for us and ticket are created, a "customerID" field are shown in this ticket (a email of this user). This "customerID" is not in database as "customer user"? why? In our case we can not predict who wrote a letter to us, how we can fill the "customer users" database ? Mike _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
