Re: [otrs] looking for help to update from OTRS 1.3.2 to 2.3.4

Hi Marc   This is Carlos from México   I did migrate several OTRS as you need   Let me know the customization you have/need and operating system you have.   At México I apply a fee of 200 usd for fresh installation and 300 usd for migrations. This fee are cheaper than Europe/Usa fees.   If your

[otrs] math operations using Free Text fields

Hello,   Is there any way to use Free Text (Ticket/Article) to math operations, something as add its value to get a total (perhaps to manage a budget)?   Thanks in advance   Carlos México   ___ OTRS mailing list: otrs - Webpage: http://otrs.org/

[otrs] more ticket states

Hello again,   Is there a way to define any other states, like Standby or Cancelled?   Thanks in advance   Carlos México   ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe:

[otrs] Several user agents

Hello,   Some tickets must be solved with several user agents everyone of theme at its time. The workflow are well know, so,   Is there a way to define the user agents will participate solving the ticket and the workflow? Is there a way to automaticaly assign the next user agent based on the

[otrs] More than one reponsible

Hello,   Some tickets must be solved with several user agents, so, can be assigned several user Responsible at same time to everyone give its answer?   Thanks in advance.   Carlos, México ___ OTRS mailing list: otrs - Webpage: http://otrs.org/

Re: [otrs] database upgrading 2.2.5 = 2.3.2 ?

PROTECTED] On Behalf Of Operacion Control Sent: Wednesday, October 01, 2008 9:50 AM To: otrs@otrs.org Subject: [otrs] database upgrading 2.2.5 = 2.3.2 ? Hi List,   Do you know if is it necessary upgrade the mysql database when the application is upgraded (from 2.2.5 to 2.3.3) ?   Thanks in advance

[otrs] ticket hook at subject is repeated

I did recently install the 2.2.5 OTRS version as a demo.   I did set up one queue, two agents, 3 responses.   After an user customer create a ticket sending a mail, OTRS answer with an automatic response and after that an agent answer that ticket with a response; all is ok. But when the user

Re: [otrs] how to avoid send emails

in the queue, though.     -- Lars From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Operacion Control Sent: Wednesday, May 07, 2008 1:16 AM To: otrs@otrs.org Subject: [otrs] how to avoid send emails Hi guys   I would like to know if OTRS could

Re: [otrs] how to avoid send emails

Of Operacion Control Sent: Wednesday, May 07, 2008 09:07 To: User questions and discussions about OTRS.org Subject: Re: [otrs] how to avoid send emails Thank you Lars I see that options are to disable notifications but I did mean the mails sent to customer that are added to zoom view as responses, so

[otrs] how to avoid send emails

Hi guys I would like to know if OTRS could be set up to avoid send email to customer. Currently we are supporting several call shops without internet service, just using telephone lines. The user agents notifications must be kept but the notifications to customer must be cancelled. I did look