Re: [otrs] howto add pending time to App::OTRS::CreateTicket by m.beijen

; Michiel > > On Wed, May 28, 2014 at 10:37 AM, Michiel Beijen > wrote: > > Hi Rene, > > > > I would probably be able to add this to the script, if you want. > > -- > > Michiel > > > > On Tue, May 27, 2014 at 8:31 PM, Rene Stoutjesdijk > > wrot

[otrs] howto add pending time to App::OTRS::CreateTicket by m.beijen

Good day, i would like to add a pendingtime when we do a close of the ticket. We're currently making use of the App::OTRS::CreateTicket module provided by Micheil Beijen. We want to set the state to 'pending auto close+' but then we also have to add the pending time. This isn't the difficult part

Re: [otrs] question about ticketupdate

OTRS BV > Schipholweg 103 > 2316 XC Leiden > The Netherlands > > T: +31 71 8200 255 > I: http://www.otrs.com > > OTRS 3.2 - More than a Help Desk System – Process and Customer > Management – Be an early bird with our special offer - > http://j.mp/11TFPSr > &

[otrs] question about ticketupdate

we're running happily the api calls for ticketcreate. now we also would like to close the ticket via an api call. I do get the impression that we've to do this via the webservices and then the TicketUpdate. We're doing a ticketupdate with state closed and the ticketnumumber included, but keep ge

[otrs] create masterslave master ticket via API and slaves via email (preferred)

Hello, we're working very happily with the masterslave module, the advanced optiosn are fine. This is working very fine via the web interface. However i would like to use it in the following manner: - via API create master ticket - via email create slave tickets I do have 2 challenges: 1) how sh