> you can setup multiple aliases for the otrs account and assign those
> email addresses to queues. Once a mail arrives in one queue you can move
> it to others (for example, escalate it to 2. level support, etc.)
I understand I can do this.
Once a ticket arrives in whatever queue its supposed t
> > Is there a flow chart or outline of a typical ticket flow?
>
> it is intended to move tickets between queues.
So I have my single OTRS address set up to go to the RAW queue.
Once its there, what would be the standard thing to do? Move it to another
queue?
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I linked up CustomerUser to my campus LDAP server.
I am only getting the first 100 records from the server when I go to
AdminArea->Customer User.
Is this not the right place to look at the users if you are using LDAP?
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