> > Is there a flow chart or outline of a typical ticket flow? > > it is intended to move tickets between queues.
So I have my single OTRS address set up to go to the RAW queue. Once its there, what would be the standard thing to do? Move it to another queue? _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
