> you can setup multiple aliases for the otrs account and assign those > email addresses to queues. Once a mail arrives in one queue you can move > it to others (for example, escalate it to 2. level support, etc.)
I understand I can do this. Once a ticket arrives in whatever queue its supposed to, what is the usual way to deal with it? _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
