Re: [otrs] OTRS Queue View outside of OTRS

/lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/ . -- Best regards Roberto Giana _ http

Re: [otrs] Virtual hosting and OTRS

Hi You could realize it by set up the entire system under helpdesk.example.org. Under the other virtual systems you could just set up some redirects. So everything runs under helpdesk.example.org but can be reached by using also admin.example.org or faq.example.org. ServerName helpdesk.exam

Re: [otrs] Company ticket?

e name of the target table. So the file name has to start with "customer_user"! And as usual before you start: Be shure that you have a working backup! :-) Best regards Roberto [EMAIL PROTECTED] wrote: Hi, but how can I set this CustomerID value "automatically/manually" ?

Re: [otrs] Company ticket?

Hi Camilla It's the feature you are looking for. ;-) All customers with the same CustomerID value can see each others tickets as "company ticket". If you use for example a support contract number as CustomerID each customer user under the same contract can see the corresponding tickets as "com

[otrs] "Customer Users <-> Groups" mapping with external Customer User Backend DB

Hi Has anybody a working OTRS configuration with an external Customer User Backend DB, meanwhile also using "Customer Users <-> Groups" mapping? -- Best regards Roberto Giana _ Giana Roberto Consulting - GiaRoCo https:

[otrs] Limiting a customer to low and normal priority ticket opening

high" priority tickets. Is there a way in OTRS 2.0.2? -- Best regards Roberto Giana _ Giana Roberto Consulting - GiaRoCo https://www.giaroco.ch/ _ ___

Re: [otrs] Using Mambo CMS as external CustomerUserDB

icial option for the authentication type. Maybe something like a DB-MD5.pm or an additional parameter. Where can this feature be requested? Or are there allready any plans? Roberto Giana wrote: Hi I'm trying to use the user DB of Mambo (http://www.mamboserver.com/) as a CustomerUser DB in OTRS. A

[otrs] Using Mambo CMS as external CustomerUserDB

Hi I'm trying to use the user DB of Mambo (http://www.mamboserver.com/) as a CustomerUser DB in OTRS. At the moment I managed to extract the necessary informations by extending the Config.pm with an additional "CustomerUser" setting. But now I'm facing the problem that passwords seem to be in

Re: [otrs] .procmailrc not executed in SUSE 9.3

Hi Rainer Had the same issue after upgrading to 2.0.2 using the tarball. Checking /var/log/mail.err I found the following entries:  procmail[21491]: Suspicious rcfile "/opt/otrs//.procmailrc" Had to change the permissions of /opt/otrs from rwxrwxr-x to rwxr-xr-x. >From the man page:   

Re: [otrs] Public tickets?

Hi How about the "Message Of The Day" feature? There you can place messages, which will be shown on the login screen. http://doc.otrs.org/1.3/en/html/dtl-examles.html#AEN1315 Enable it with: # ShowMotd # (show message of the day in login screen) $Self->{ShowMotd} = 1; Regards Rob

[otrs] Only e-mail tickets from valid customers

Hi I'm using OTRS 1.3.2. Is there a way to lock down the e-mail interface, so that only e-mails of registered and valid customers will open a ticket? -- Best regards Roberto ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.ot