Our OTRS 3 server is hosted on an Amazon EC2 Micro EBS Instance with an
assigned Elastic IP.
The monthly cost for the instance is less than $18 and handles our ticket
volume very well.
Our regular email is serviced by Google Apps for Business (premium edition)
where the addresses are
Muhammad:
Because OTRS has almost all of its configuration info in the database you
can simply install OTRS clean on the new system, create a new database,
import the database from the old system into the new database, then point
the new OTRS installation to the migrated database by entering its
Sune T. wrote:
Hi list,
I've been looking a bit at the Company/Customer part in OTRS.
I'd like to add a level or two, I think. Not sure how else to implement.
As far as I understand, the Customer part is the end-user that may or
may not have access to the customer web-interface.
And
Greetings:
This isn't a how-to technical question. I'm just interested in how others
are using OTRS.
We are a small IT company and until recently we were running OTRS 2.47 with
ITSM on an Amazon EC2 Small instance. We replaced a commercial helpdesk
system which used the JBOSS stack on a
Dennis Kavadas wrote:
Am interested in setting up a backend database lookup to pul our client
details into OTRS
Has anyone managed to achieve this ?
Dear Dennis:
I'm not really sure what you're asking here, since OTRS by definition has a
back end database for client details. I'm assuming you
