Re: [otrs] Shibboleth for OTRS

Hi Hugh Hugh Kelley wrote: > Has anyone implemented this for both agents and customers? > Yes. See attached. Based on OTRS::ITSM 1.3.1 (Yeah its a bit old. Sue me)** These patches are based off which uses simplesamlphp 1) Config.patch make sure these a

[otrs] When will there be a compatible OTRS::ITSM for OTRS 3.0.X?

-- Dr. Rodney G. McDuff |Ex ignorantia ad sapientiam Manager, Strategic Technologies Group|Ex luce ad tenebras Information Technology Services | The University of Queensland | EMAIL: mcd...@its.uq.edu.au | TELEPHONE: +61 7 334 66898 |

Re: [otrs] SMTPS and Google Apps (smtp.gmail.com)

>From Incoming Mail (IMAP) Server - requires SSL: imap.gmail.com Use SSL: Yes Port: 993 Outgoing Mail (SMTP) Server - requires TLS: smtp.gmail.com (use authentication) Use Authentication: Yes Use ST

Re: [otrs] SMTPS and Google Apps (smtp.gmail.com)

You need to do starttls for smtp.gmail.com. Use openssl s_client -host smtp.gmail.com -port 465 -starttls smtp -starttls protocol send the protocol-specific message(s) to switch to TLS for communication. protocol is a keyword for the intended protocol. Currently

Re: [otrs] SMTPS and Google Apps (smtp.gmail.com)

Isn't it port 587? Kenneth Thorman wrote: > Hi everyone > > > I have spent a long time testing the different suggestions here but > nothing seems to work. > > I would like to send outgoing emails from OTRS through Google Apps. > > More specifically > > Config Options: Framework -> Core::Sendmail >

Re: [otrs] Anyone using PGP with OTRS?

Adriel Desautels wrote: > Guys, > Is anyone using OTRS using PGP? Yes. Works fine for me. SMIME aswell. -- Dr. Rodney G. McDuff |Ex ignorantia ad sapientiam Manager, Strategic Technologies Group|Ex luce ad tenebras Information Technology Services | The University of

Re: [otrs] enable Master/Slave Ticket Feature

ing email service request as a master ticket. split it into as many queues as I wish with each split being a slave. Once all components of the service request are fulfilled I can close master and slave in one action. Thanks for your help. > > > MV > > > On Wed, Oct 21, 200

Re: [otrs] enable Master/Slave Ticket Feature

picted in the screencast you provided. However I have no such link. http://www.screencast.com/t/WGmCHDG8wXRu > > http://screencast.com/t/L2f4EspMvb > > On Oct 20, 2009, at 6:09 AM, Rodney McDuff wrote: > >> How do you get the "Free Fields" link in the Ticket Zoom

Re: [otrs] enable Master/Slave Ticket Feature

How do you get the "Free Fields" link in the Ticket Zoom window? Shawn Beasley wrote: > Hi, > > http://www.youtube.com/watch?v=zkc_qTCSloo > > Video is out > > On 08.10.2009, at 17:16, Shawn Beasley wrote: > >> Hi, >> >> The feature video will be available on youtube today. >> >> On 08.10.2009, at

Re: [otrs] connection to several active directories

Leonardo Certuche wrote: > Hi there, > > Here's a short question for the ones who have OTRS working against > Microsoft Active Directory: > > Is it possible to integrate a single OTRS installation with several > Microsoft's Active Directory at the same time? > Have a look at Penrose

[otrs] how do you unmerge merged tickets?

-- Dr. Rodney G. McDuff |Ex ignorantia ad sapientiam Manager, Strategic Technologies Group|Ex luce ad tenebras Information Technology Services | The University of Queensland | EMAIL: mcd...@its.uq.edu.au | TELEPHONE: +61 7 3365 8220 |

[otrs] links from one faq to another.

I have a bunch of faqs and I have linked them to each other in a way that I think is quite usefully. However as a customer I don't see these links. Are linked faqs only seen by agents or is this a bug? -- Dr. Rodney G. McDuff |Ex ignorantia ad sapientiam Manager, Strategic Technol

[otrs] Can the Filemanager module be used by customers?

-- Dr. Rodney G. McDuff |Ex ignorantia ad sapientiam Manager, Strategic Technologies Group|Ex luce ad tenebras Information Technology Services | The University of Queensland | EMAIL: mcd...@its.uq.edu.au | TELEPHONE: +61 7 3365 8220 |

Re: [otrs] Public FAQs in the customer interface but not the public interface

Hi Torsten Torsten Thau wrote: > Rodney McDuff schrieb: > > I have a whole bunch of hierachical FAQs that are visible in the > > customer interface; all of which are set to state public. In the public > > interface I see nought but a ">> FAQ" link on the le

[otrs] Public FAQs in the customer interface but not the public interface

I have a whole bunch of hierachical FAQs that are visible in the customer interface; all of which are set to state public. In the public interface I see nought but a ">> FAQ" link on the left hand side and links to various articles in the right hand side. What am I doing wrong. OTRS 2.3.4, OTRS::I

[otrs] What version of the FAQ module should I use with OTRS 2.3.4 and OTRS::ITSM 1.2.3?

-- Dr. Rodney G. McDuff |Ex ignorantia ad sapientiam Manager, Strategic Technologies Group|Ex luce ad tenebras Information Technology Services | The University of Queensland | EMAIL: mcd...@its.uq.edu.au | TELEPHONE: +61 7 3365 8220 |