Re: [otrs] CustomerUserGroups and external customer db

Am Mittwoch, den 14.06.2006, 10:05 +0200 schrieb Rudolf Harney: > Hi, > > another try, now in english: > > we use otrs 2.0.4 with an external (mySQL) customer DB. > > Customergroups can't be created. (If we disable the external customer > db, it works.) > >

[otrs] CustomerUserGroups and external customer db

Hi, another try, now in english: we use otrs 2.0.4 with an external (mySQL) customer DB. Customergroups can't be created. (If we disable the external customer db, it works.) Is it not posible, to use customer Groups with an external customer db? Thanks for hints, Rudolf

[otrs] filter autoresponse E-Mails with X-Loop: bulk?

Hi All, I want to detect autoresponse E-Mails from otrs. (I don't want them in backups.) Do they all contain X-Loop: bulk in the header? Or does someone know a better way, detecting autoresponse Mails? Thanks, Rudolf ___ OTRS mailing list: otrs - Web

[otrs] time of last change

Hi, Does somome know, how I get the last time, a ticket was chenged (i.e. someone worked on it)? otrs-tools (not database querries) prefered. We need that for internal statistics ... Thanks, Rudolf ___ OTRS mailing list: otrs - Webpage: http://otrs.org

[otrs] Escalation by customer info

Hi, We'd like to use customer information, to escalate tickets: from an external user db, we extract customer info (Map => ...). One of the customer infos is UserVIP. If this is "1", an extra Email should be sent to a supervisor. Does someone know, how I can treat those tickets in a certain way, e

Re: [otrs] Database Generic Agent does not run

Am Sonntag, den 24.04.2005, 07:34 -0700 schrieb Will Mayall: > >> I've been unable to get any database generic agents to run on a schedule. > >> They do run manually. > > > > do You run the db-cronjob > > */10 * * * * $HOME/bin/GenericAgent.pl -c db >> /dev/null > > How do I know if it is running

Re: [otrs] Database Generic Agent does not run

Am Samstag, den 23.04.2005, 10:39 -0700 schrieb Will Mayall: > I've been unable to get any database generic agents to run on a schedule. > They do run manually. do You run the db-cronjob */10 * * * * $HOME/bin/GenericAgent.pl -c db >> /dev/null ? RUDOLF _

Re: [otrs] locked ticked

Hi, I am not sure, if that's what You need: We had the problem, that all agent sould be able, to answer all follow up tickets. So I created a sub-queue of the standard queue and threw all locked tickets in there. Our agents always answer their tickets with "waiting for successfull close+". If a cu

[otrs] display picturs (attachements) inline

Hallo otrs-users, Does someone know, how to display Attachements inline? Many Emails come with screen-shots and it would help, to view them without having to click on a link. Thanks, RUDOLF HARNEY -- tuxwerk OHG Dipl.-Phys. Rudolf Harney Basler Straße 13 D-79100 Freiburg Germany fon: ++49 (0