[otrs] Pending auto close

Ok. This feels like a very stupid question, but what is the difference between Pending auto close + and Pending auto close ? Stefan ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To

RE: [otrs] Can't get ArticleID from INSERT!

Hello. I am running version 1.2.1. I do keep a copy of every message that gets sent into OTRS. I've been able to use our exchange message tracking tool to find the messages by ID. When I search for the message in otrs, I do find the ticket but the status is removed. I'm not quite sure what to

RE: [otrs] Can't get ArticleID from INSERT!

ArticleID from INSERT! On Tuesday, March 16, 2004 4:32 PM Stefan Testa [EMAIL PROTECTED] wrote: I'm not quite sure what to make of that, but I am interested in the upgrade to 1.2.2. I knew it, simply didn't find the bug beforehand: It is a known bug, resolvable by upgrading to 1.2.2: http

[otrs] Can't get ArticleID from INSERT!

Hello. Our customer service department is using OTRS to handle help email from our application. Every now and then the PostMasterPOP3.pl throws this error: ERROR: OTRS-PM3-22 Perl: 5.8.0 OS: linux Time: Mon Mar 15 14:48:17 2004 Message: Can't get ArticleID from INSERT! Traceback (2229):

RE: [otrs] Junk queue deletion

: Wednesday, March 10, 2004 6:51 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] Junk queue deletion On Wednesday, March 10, 2004 4:31 PM Stefan Testa [EMAIL PROTECTED] wrote: We currently get a lot of spam sent to our OTRS system so I have just been telling everyone to move

RE: [otrs] Junk queue deletion

PROTECTED] On Behalf Of Stefan Testa Sent: Monday, March 15, 2004 10:03 PM To: User questions and discussions about OTRS. Subject: RE: [otrs] Junk queue deletion Ok. I attempted to adapt the code in the link you directed me to, but am unsuccessful. I'm sure I'm botching something

[otrs] Junk queue deletion

Hello, We currently get a lot of spam sent to our OTRS system so I have just been telling everyone to move it into the junk queue. How do I go about deleting all of this junk? If there is a better way to go about doing this, please let me know. Thanks! Stefan

[otrs] 403 Forbidden

I attempted to upgrade an existing OTRS 1.1 to the new 1.2, and it didn't seem to go so well. Everything on the checklist executed properly, but when I try to hit the site I get. 403 You don't have permission to access /otrs/index.pl on this server. I feel like it's something really silly that I

RE: [otrs] 403 Forbidden

Please disregard. I found my problem. I had to manually change the SetPermissions.sh to replace both instances of nogroup with apache (I'm running redhat 9. I hope this helps someone else. -Original Message- From: Stefan Testa Sent: Monday, February 16, 2004 5:40 PM To: [EMAIL

[otrs] Ticket Reply Email Ordering

I apologize in advance if this question has already been answered. The default setting of the ticket reply email is to order the response: SALUTATION | PREVIOUS TEXT | CANNED RESPONSE | SIGNATURE Is there any way to either remove the 'previous text' entirely or move