to these should
they be needed to fix/investigate the ticket.
SCCM records not found on OTRS are reported as exceptions - helps with the
security process.
--
Steve Durbin
Group Manager Applications Delivery / Cyfarwyddwr Grŵp Trosglwyddo Rhaglenni
Bridgend County Borough Council / Cyngor Bwrdeistref
the import/export module. We had a more complex requirement, so wrote some
code. OTRS is easy to write add-ons for because it's so object oriented.
Cheers,
--
Steve Durbin
Group Manager: Applications Delivery/Cyfarwyddwr Grŵp: Trosglwyddo Rhaglenni
Bridgend County Borough Council/Cyngor Bwrdeistref
!
On my DB, with 2.3 million ticket history records and 63,000 tickets, it takes
1.7sec to run.
Cheers,
--
Steve Durbin
Group Manager: Applications Delivery/Cyfarwyddwr Grŵp: Trosglwyddo Rhaglenni
Bridgend County Borough Council/Cyngor Bwrdeistref Sirol Pen-y-Bont ar Ogwr
Tel/Rhif ffon: 01656 642113
)
AND (SUBDATE(th.change_time, INTERVAL 4 HOUR) t.create_time)) THEN 'b.
4 Hours - 1 Day'
WHEN ((SUBDATE(th.change_time, INTERVAL 8 DAY) = t.create_time)
AND (SUBDATE(th.change_time, INTERVAL 1 DAY) t.create_time)) THEN 'c.
1 - 8 Days'
ELSE 'd. 8 days' END;
--
Steve Durbin
Group
agent creation/removal script, and any other information
people want.
--
Steve Durbin
Group Manager: Applications Delivery/Cyfarwyddwr Grŵp: Trosglwyddo Rhaglenni
Bridgend County Borough Council/Cyngor Bwrdeistref Sirol Pen-y-Bont ar Ogwr
Tel/Rhif ffon: 01656 642113
Mob/ffon symudol: 07976 271559
Fax
::AuthModule::LDAP::SearchUserDN'} =
'ldap_otrs@dominio.local';
Which is the sort of format we have here, check the password and make sure the
user isn't locked out.
Cheers,
--
Steve Durbin
Group Manager: Applications Delivery/Cyfarwyddwr Grŵp: Trosglwyddo Rhaglenni
Bridgend County Borough Council/Cyngor
that would have affected
anything.
Cheers,
--
Steve Durbin
Group Manager: Applications Delivery/Cyfarwyddwr Grŵp: Trosglwyddo Rhaglenni
Bridgend County Borough Council/Cyngor Bwrdeistref Sirol Pen-y-Bont ar Ogwr
Tel/Rhif ffon: 01656 642113
Mob/ffon symudol: 07976 271559
Fax/Ffacs: 01656 642125
Web/We
the service.
This allows you to get in and upgrade the various modules. Note that the
template search is now a built-in option on all searches.
Hope this is helpful,
--
Steve Durbin
Group Manager: Applications Delivery/Cyfarwyddwr Grŵp: Trosglwyddo Rhaglenni
Bridgend County Borough Council/Cyngor
On 12.01.11 13:54 Matus UHLAR wrote:
On 07.01.11 14:35, Steve Durbin wrote:
And then in aliases:
devnull: |/usr/local/bin/devnull
wouldn't be
devnull: /dev/null
just enough?
Yes, but by using a script you get the flexibility to do other things such as
monitoring the traffic. I prefer having
=Creating_Dummy_Email_Addresses_for_non-Email_Users
I’ve also put the Mailinator alternative in there.
Cheers,
--
Steve Durbin
Group Manager: Applications Delivery/Cyfarwyddwr Grŵp: Trosglwyddo Rhaglenni
Bridgend County Borough Council/Cyngor Bwrdeistref Sirol Pen-y-Bont ar Ogwr
Tel/Rhif ffon: 01656 642113
Mob/ffon
/dev/null. We only used a script
because it's cleaner in the aliases files. There are simpler ways of
configuring mail clients, but we found this the cleanest for us as the OTRS box
already had Postfix on it.
Hope this helps,
--
Steve Durbin
Group Manager: Applications Delivery/Cyfarwyddwr Grŵp
.
Cheers,
--
Steve Durbin
Group Manager: Applications Delivery/Cyfarwyddwr Grŵp: Trosglwyddo Rhaglenni
Bridgend County Borough Council/Cyngor Bwrdeistref Sirol Pen-y-Bont ar Ogwr
Tel/Rhif ffon: 01656 642113
Mob/ffon symudol: 07976 271559
Fax/Ffacs: 01656 642125
Web/We: http://www.bridgend.gov.uk
E
!
--
Steve Durbin
Group Manager: Applications Delivery/Cyfarwyddwr Grŵp: Trosglwyddo Rhaglenni
Bridgend County Borough Council/Cyngor Bwrdeistref Sirol Pen-y-Bont ar Ogwr
Tel/Rhif ffon: 01656 642113
Mob/ffon symudol: 07976 271559
Fax/Ffacs: 01656 642125
Web/We: http://www.bridgend.gov.uk
it.
Cheers,
--
Steve Durbin
Group Manager: Applications Delivery/Cyfarwyddwr Grŵp: Trosglwyddo Rhaglenni
Bridgend County Borough Council/Cyngor Bwrdeistref Sirol Pen-y-Bont ar Ogwr
Tel/Rhif ffon: 01656 642113
Mob/ffon symudol: 07976 271559
Fax/Ffacs: 01656 642125
Web/We: http://www.bridgend.gov.uk
E-mail
probably find it somewhere like
/usr/local/lib/perl5/site_perl/5.10.0/SOAP/Transport/HTTP.pm)
And replace the
sysread( STDIN, my $buffer, 1024 )
with
read( STDIN, my $buffer, 1024 )
Doesn't appear to break anything here, but of course YMMV. Use at your own risk!
Cheers,
--
Steve Durbin
Group
!).
The customer can now use the Company Tickets button to see all tickets for
the customers given. This should work immediately, but allow 15 minutes for AD
replication in some busy times.
--
Steve Durbin
Group Manager: Applications Delivery/Cyfarwyddwr Grŵp: Trosglwyddo Rhaglenni
Bridgend County Borough
modify AgentTicketZoom.pm and
AgentTicketZoom.dtl
There's no need to do this - just use the Admin-Responses to create your new
response and attach it to the required queues with Responses-Queue. Unless
I'm misunderstanding your requirement?
Cheers,
--
Steve Durbin
Group Manager: Applications
On 21.05.2010, at 08:44, Steve Durbin wrote:
OTRS 2.4.7 (and below) doesn't correctly sort tickets if multiple pages are
shown.
At Nils Leideck request bugged as #5386
Workaround added to bug as additional information.
--
Steve Durbin
Group Manager: Applications Delivery/Cyfarwyddwr Grŵp
{ $SortByArray[$Count] } ) {
Hope this is helpful to others.
--
Steve Durbin
Group Manager: Applications Delivery/Cyfarwyddwr Grŵp: Trosglwyddo Rhaglenni
Bridgend County Borough Council/Cyngor Bwrdeistref Sirol Pen-y-Bont ar Ogwr
Tel/Rhif ffon: 01656 642113
Mob/ffon symudol: 07976 271559
Fax/Ffacs: 01656
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