Title: Message
If I
run a query on tickets owned by the agent none of them are locked!
If I manually unlock all locked tickets then nothing happens to these 8
tickets.
They're there but they're not, very weird
Philippa
-Original Message-From:
[EMAIL PROTECTED] [mailto:[
Title: Message
There
appears to be 8 tickets in her locked queue ie there is a [8] next to locked
tickets.
If she
tries to open her queue then the system just sits there apparently trying to
open them, the status bar at the bottom of Internet Explorer starts to move then
stays still nothing
Title: Message
Hi
I have an agent
who can't open her locked tickets queue. If we do a search on all tickets owned
by her the results say that none are locked. I've even run the script to
unlock all locked tickets and this had no effect either.
What can we try
next?
Thanks
Philippa
S
Title: Message
Hi
I am trying to presort tickets coming into
OTRS, usually spam. The following is an example of what I currently
have but it's not working.
$Self->{'PostMaster::PreFilterModule'}->{'1-x_Spam'} =
{ Module =>
'Kernel::System::PostMaster::Filter::Match', Match =>
{
Title: Message
Is it possible for
the administrator to unlock someone else's tickets?
I have a problem
where there is either a large attachment or a corrupt file in a locked
area which is stopping access to an important ticket. I need to unlock the
tickets or be able to perform a search
Title: Message
Our OTRS helpdesk
has been live for 1 week now and has splendidly handled over 3200 tickets plus a
few hundred I deleted form the database (eagerly waiting for the bulk
facility!)
Can anyone answer
the following:
1/ occasionally ie
not regularly enough to form a consisten
Title: Message
We've gone live with
1.2.4 and currently running in tandem with Remedy for just one more week and
then OTRS will be our main helpdesk.
Anyway I have the
following questions:
1/ Is it possible to
search for the number of phone calls over a given period?
2/ we are forwardi
Title: Message
Hi
I've created several
responses in a particular queue but the text in the response is being added at
the bottom of the message ie after the content of the
original.
Is it possible to
place the original email at the bottom of the response? What script
composes the respons
Title: Message
Hi
Guys
I've just installed
1.3 beta 4 in anticipation of the bulk facility which we have long been waiting
for!! I am using RedHat and MYSQL.
Anyway I have two
questions
1/ in system log I'm
seeing the following
Wed Sep 8 10:34:07 2004
error
OTRS-C
Title: Message
Hi
I am trying to
restrict items that the customer can set and see such as owner, priority, all
queues and status. I've managed to remove the right-hand bar from the
ticketzoom and also owner and status from
customerstatusviewtable.dtl.
What I now need to
do is to remove
Title: Message
I
think I might have worked it out.
There
is already some perl which dynamically creates the compose answer drop down
depending on the queue but the options are not stored in the database. If
this script could interrogate a table in the database and display a range
of fiel
Title: Message
Hi
Is it possible and
can someone tell me how I do the following?
I need a sub
category in each queue which can take the form of a drop down list, dynamically
constructed depending on the queue. All this sub category is used for
really is reporting and I tried initially c
Title: Message
Hi
All
Is it possible
either now or sometime in the near future to have queue specific stats built in
to the existing stats offering?
Thanks
Philippa
Strange
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Archive: http
Title: Message
Is it possible to
view a list of tickets in queueview in the same format as the customer
view?
ie
Ticket#U / D
AgeU / D
Subject
StateU / D
QueueU / D
OwnerU / D
leave otrs
-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]
Sent: 27 June 2003 11:00
To: [EMAIL PROTECTED]
Subject: otrs digest, Vol 1 #348 - 12 msgs
Send otrs mailing list submissions to
[EMAIL PROTECTED]
To subscribe or unsubscribe via the World Wide Web,
+49 8207 96 11 - 354
Mobil: +49 151 12 01 60 60
Fax: +49 8207 96 11 - 50
______
-----Urspr=FCngliche Nachricht-
Von: Strange, PJ (Philippa) [mailto:[EMAIL PROTECTED]
Gesendet: Donnerstag, 13. M=E4rz 2003 09:48
An: '[EMAIL PROTECTED]'
Betreff: [ot
additional to previous email
The 'lost your password' functionality is on the customer login but only
works with existing customers.
Would it be possible to remove the customer choose password and have the
system create the new account then post the password to the customers email
address?
Phili
One of the 'failings' of OTRS is the ability for anyone to create a customer
account without any form of authentication. Would it be possible to adapt
the 'forgot password' functionality on the agent login. This would match my
requirements exactly.
How easy would that be to do?
Philippa Strange
Hi
My pending auto close doesn't auto close tickets, instead it says
Pending till: -12 minutes
Why is this?
Rgds
Philippa Strange
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To unsubscribe: h
Help!!
I've come unstuck finalising users, groups and queues.
We devised a hierarchy of queues which matched identically the hierarchy of
staff within the project. Unfortunately OTRS is lacking some finer
customisation that RequesTracker allows ie
/groups/queues - staff
/tier1/support - ev
: 1
From: "Robert Kehl" <[EMAIL PROTECTED]>
To: <[EMAIL PROTECTED]>
Subject: AW: [otrs] few questions
Date: Sun, 2 Mar 2003 19:33:21 +0100
Reply-To: [EMAIL PROTECTED]
> -Ursprüngliche Nachricht-
> Von: Strange, PJ (Philippa)
> Gesendet: Dienstag, 25. Februar 20
>>> 4/ allow agents to move or escalate to queues via the existing drop-down
but
>>> to queues which they don't have queueview access to ?
>
>Yes, it's possible (config option).
I'm not sure you understood the question, sorry.
Say for instance you have a queue called 'support' in which there is
I'm really motoring with my OTRS install, thanks guys I like what I see so
far.
Is it possible to
1/ delete system email addresses preferably via the front end?
2/ have a link in agentview to see all closed tickets?
3/ authenticate new customers (in a similar way to subscribing to this
list)?
4/
I've recently installed OTRS with the standard default settings and received
the error below
Has anyone else seen this and how do I stop it?
Thanks
Philippa Strange
-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]
Sent: 20 February 2003 11:40
To: [EMAIL PROTECTED]
S
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