Re: [otrs] Updating to 1.2.1

HI Brice, If you have run the bin/Cron.sh, you have the GenericAgent run regurarly from crontab, but the Kernel/Config/GenericAgent.pm does not exist. Either comment the crontab entry (crontab -u otrs -e) or : cp the Kernel/Config/GenericAgent.pm.dist the Kernel/Config/GenericAgent.pm and edit the

[otrs] Updating to 1.2.1

Hi all, I just updated to version 1.2.1. The update was successfull and OTRS works, but I get the following message from cron every 20 minutes: Can't load agent job file 'Kernel::Config::GenericAgent': No such file or directory Whats going wrong here? I also tried the Customer User Backend t

Re: [otrs] printing ticket

rinting-page from the otrs source. > > I would convert it using html2ps and send it to lpr. Running this script > > in cronjob every minute will be enough for me. > > > > Mario > > > > Am Mittwoch, 16. Juli 2003 17:48 schrieb Guenther Rasch: > >>Hi Mario,&

Re: [otrs] printing ticket

pt in cronjob every minute will be enough for me. Mario Am Mittwoch, 16. Juli 2003 17:48 schrieb Guenther Rasch: > Hi Mario, > > TWC|Mario Peschel wrote: > > Hi Guenther, > > > > you want to print immediately new tickets? this is only possible when you > > can print

Re: [otrs] printing ticket

Hi Guenther, you want to print immediately new tickets? this is only possible when you can print directly on your server (lpr) and know a little about perl programming. Mario Am Mittwoch, 16. Juli 2003 08:43 schrieb Guenther Rasch: > Hi > > Is there a posibility to print tickets automatically v

Re: [otrs] Follow-Up Problem

Hi Stefan, this is a feature. The ticket is assigned to the the agent who worked on it. if you want a new ticket for every answer you will have to close every ticket. then a new one will created every time. Mario Am Mittwoch, 16. Juli 2003 12:00 schrieb Stefan Pampel: > Hello ML, > If someone

Re: [otrs] autoresponders

Hi Kieran, be sure that all new emails are going to the right queue and assign your autoresponder to this queue. This worked for me. Mario Am Mittwoch, 16. Juli 2003 16:13 schrieb Kieran Fulke - Sun Remote Monitoring Centre: > I'm having a problem getting auro-respond / new ticket emails to wo

[otrs] faq list?

hi! i found a faq-table in the OTRS-mysql database. i would love a feature to create one ore two small faq lists with OTRS. my agents get a lot of questions with the same content. so an faq list directly in OTRS would be very cool. mario ___ OTRS ma