Hi !
I 'd like to manage time regarding every ticket.
Generally, when customer creates ticket, time is initialized. So,
the support team (ST) gives solutions. Afterwards, ST waits consumer's
answer and sometimes, he puts much time to answer.
Then, is it possible to give up time when I wait cu
thank you very much
tj Tojo Randrianaivojaona 18, rue Fouré c.319 44 000 NANTESTel: 06 33 56 94 84 [EMAIL PROTECTED] [EMAIL PROTECTED]- Message d'origine De : Christian Schoepplein <[EMAIL PROTECTED]>À : User questions and discussions about OTRS.org Envoyé le : Mar
With LDAP Backend, Customer user can't see any tickets in section Company tickets !!
Can you help me ?
tojo
- Message d'origine ----De : Tojo RANDRIANAIVOJAONA <[EMAIL PROTECTED]>À : otrs@otrs.orgEnvoyé le : Lundi, 27 Mars 2006, 5h49mn 33sObjet : [otrs] LDAP Cust
CustomerID => 'mail'
So, I understand that anybody cannot see any tickets. Then, I changed to
CustomerID => 'o' ( 'o' have the same value for all customers).
But the problem persists !!
I already sought the solution in the forum but I d
//xxx.xx.xx.xx/otrs/index.pl?Action=AgentPreferences)
> >
> > Consequently, I have a new theme when I am in the
> > Login page (CustomerLogin.dtl). However, when I
> am
> > in customer page (CustomerStatusView.dtl), I don't
> > have the new theme, I have the
eme when I am in the
Login page (CustomerLogin.dtl). However, when I am
in customer page (CustomerStatusView.dtl), I don't
have the new theme, I have the "standard" theme.
I don't understand !!
Can you help me ?
(I'd like to use a new theme for any customer)
Tojo Randrianai
thank you for your advise, I 've changed by using LDAP
GroupDN and I have no problem
thanks
tojo randrianaivojaona
--- Thomas Nilsen <[EMAIL PROTECTED]> a écrit :
>
> Would it not be better to use the LDAP Group check
> to verify if a user is allowed Agent access etc?
r::AuthModule::LDAP::Host'} =
'localhost';
$Self->{'Customer::AuthModule::LDAP::BaseDN'} =
'ou=customerusers,ou=otrsusers,dc=otrs,dc=demo';
$Self->{'Customer::AuthModule::LD
