RE: [otrs] Saving Selections and reports

Title: Message Stig,   Have a look at the SystemStatsGeneric.pm script in the ./otrs/scripts directory. It should not be to difficult to extend this script into something you are asking for.   Good luck,  Tom Hesp -Original Message-From: [EMAIL PROTECTED] [mailto:[EMAIL

RE: [otrs] Usage of ticket_history and ticket_history_type

advance. Kind regards, Tom <> wrote on : > Hi Tom, > > On Fri, Apr 02, 2004 at 05:42:09PM +0200, Tom Hesp wrote: >> Does anyone know whether this is a configuration issue or that I am >> just missing something or, even worse, >> got myself completely on the wron

RE: [otrs] Usage of ticket_history and ticket_history_type

Hi Martin, Thanks, I will have a look at that. Regards, Tom Hesp <> wrote on : > Hi Tom, > > On Fri, Apr 02, 2004 at 05:42:09PM +0200, Tom Hesp wrote: >> Does anyone know whether this is a configuration issue or that I am >> just missing something or, even worse,

[otrs] Usage of ticket_history and ticket_history_type

a configuration issue or that I am just missing something or, even worse, got myself completely on the wrong track? Thanks in advance. Kind regards, Tom Hesp ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/ot

RE: [otrs] Customer receives thank you for your email messagewhenusing phone view

nel/Defaults.pm) in you own Config.pm to only point to that queue, tickets will always be stored in there and you have total control over the reply. Good luck, Tom Hesp > -Original Message- > From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Behalf Of > Robert Kehl > Sent: donderdag 11

RE: [otrs] Easy-create new CustomerUser?

Hi Joe, > -Original Message- > From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Behalf Of > Joseph Saracino > Sent: donderdag 29 januari 2004 22:48 > To: [EMAIL PROTECTED] > Subject: [otrs] Easy-create new CustomerUser? > > > Feature Request/Suggestion: > When getting a customer history (

RE: [otrs] Moving attachments/html messages to special queue

Hi Paul, I am not that familiar with Procmail but if you have a look at http://www.xray.mpe.mpg.de/mailing-lists/procmail/ and do a search for "attachment" I am pretty sure you will find an example or solution for your attachment problem. Same goes for the HTML issue. You can force the tickets to

RE: [otrs] Delete ticket

. > Subject: Re: [otrs] Delete ticket > > > On Thursday, January 22, 2004 5:52 PM > Tom Hesp <[EMAIL PROTECTED]> wrote: > > It all depends on which OTRS version you are using. If you are > > already using version 1.2 (in Beta I think), then you can use > > Generic

RE: [otrs] Delete ticket

Leonardo, > -Original Message- > From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Behalf Of > Leonardo Amezquita > Sent: donderdag 22 januari 2004 17:20 > To: User questions and discussions about OTRS. > Subject: RE: [otrs] Delete ticket > > > hi Tom > > yes i want to delete the tichet,

RE: [otrs] Delete ticket

Leonardo, Can you try to be a bit more specific, it is a bit unclear what you are trying to ask, do you want to delete the ticket or don't you? Cheers, Tom > -Original Message- > From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Behalf Of > Leonardo Amezquita > Sent: donderdag 22 januari

RE: [otrs] add client

Hi Leonardo, > -Original Message- > From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Behalf Of > Leonardo Amezquita > Sent: maandag 19 januari 2004 18:03 > To: [EMAIL PROTECTED] > Subject: [otrs] add client > > > > > Hi > > this is the error > > Error: Email address ([EMAIL PROTECTED])

RE: [otrs] OTRS vs. TurnOver

Hi Jason, > -Original Message- > From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Behalf Of > Martin Edenhofer > Sent: vrijdag 16 januari 2004 0:13 > To: User questions and discussions about OTRS. > Subject: Re: [otrs] OTRS vs. TurnOver > > > Hi Jason, > > On Thu, Jan 15, 2004 at 02:38:47

RE: [otrs] AGE is incrementing after the case/ticket is closesuccesfull by admin or customer

Hi Deepen, It is exactly as Robert says: you cannot stop time. Without getting into some kind of meta-discussion, the question is how do you define 'Age'? In the case of the Customer ticket overview it is nothing more than the difference between the creation time of the ticket and the moment it's

RE: [otrs] Simplifying the Stats Graph.

Hi Thau,   I do not have a ready-to-run solution for you but the first file that you will need to take a look at is bin/mkStats.pl. This is the cron job that generates the actual statistics on a daily (nightly) basis. Increasing the y-axis is the easy part as mkStats.pl provides a comma

RE: [otrs] Cannot login as root@localhost

Hi Norbert, First of all I am not sure whether the way you are storing the password in the database is correct. You need to check the OTRS code (Kernel/System/User.pm) on how the system stores passwords (encrypted!) Secondly check whether the user is still valid (valid_id == 1 in table system_use

RE: [otrs] Accounted Time.

, there is a database pic in your OTRS distribution at doc/otrs-database.dia or a .png export on the OTRS ftp server at: ftp://ftp.otrs.org/pub/otrs/misc/otrs-1.1-database.png that gives you all the details about the relationships. Good luck, Tom Hesp -Original Message- From: [EMAIL

[otrs] Field initialization, formatting and verification in the Customer User back-end.

e.txt Describes the whole thing. If you have any question, please do not hesitate to ask. Have fun, Tom Hesp DB.pm Description: Binary data Config.pm Description: Binary data Init.pm Description: Binary data XX.X.X Customer Field Initialization It is possible to influence the way Customer

RE: [otrs] Create customer in Phone View

Users to Groups settings to manage which agents can manage customer users. Not quite the same as managing customer users directly within the PhoneView, but at least you don’t have to go to the trouble of doing it from the customer interface – it works for us, hope it helps. Mike -Original Mess

RE: [otrs] Create customer in Phone View

nterface – it works for us, hope it helps. Mike -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]] On Behalf Of Tom Hesp Sent: Thursday, December 18, 2003 1:46 PM To: [EMAIL PROTECTED] Subject: [otrs] Create customer in Phone View Hi all, Is there a possibility to creat

[otrs] Create customer in Phone View

, Tom Hesp ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/

RE: [otrs] Integrating OTRS

2003 21:55 To: User questions and discussions about OTRS. Subject: Re: [otrs] Integrating OTRS Hi Tom, On Thu, Dec 04, 2003 at 01:51:01PM +0100, Tom Hesp wrote: > [...] > However, for the agents it is a different story. I had a look into the > modules for CustomerUser and User and am

[otrs] Integrating OTRS

th::DB and maybe I am missing out others as well. I would be very grateful if you can advise me on this and I would, of course, be perfectly happy to share the code with you when I get it working. Thanks for your time. Kind regards, Tom Hesp Lage Maten 1 3828 TC Hoogland 033 4561723 / 06 53895

[otrs] Integrating OTRS

within the OTRS community has faced this problem in the past and I hate to re-invent the wheel. Thanks in advance. Kind regards, Tom Hesp ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe