[otrs] OTRS on mssql

Hi all, Is there anything new on the roadmap to significantly boost OTRS on MSSQL performance? We are considering to move back to MYSQL. Kind Regards, Wouter Mignon - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive

Re: [otrs] OTRS 3.0.11 on MSSQL 2008R2 performance

3.0.11 on MSSQL 2008R2 performance there is no nytive Perl driver for MSSQL, as far as i know that ist the problem. Use MySQL:-) 2012/4/27 Wouter Mignon mailto:wouter.mig...@khleuven.be>> Hi all, We're getting really bad performance running OTRS 3.0.11 on a Windows 2008R2 machine

[otrs] OTRS 3.0.11 on MSSQL 2008R2 performance

Hi all, We're getting really bad performance running OTRS 3.0.11 on a Windows 2008R2 machine with MSSQL 2008R2. The database cluster we're running on is powerful, other applications run perfectly on the same instance. When tracing the SQL requests to our database we see fast response times, the

[otrs] otrs presentation

Hello, I have to give a presentation about OTRS on wednesday. Does anyone have any slides or docs avaibable which give an overview of the orts functionality and concepts? They would make my life easier :-) greets, Wouter ___ OTRS mailing list: otrs -

[otrs] total time units per agent

I'm resending this message because I used an existing mail to write mine which gives problems when threading. (Sorry robert!) -- Hello, I want to be able to check how many time units an agent spent working on tickets in a specific period. What is the best way to fetch this info? greets, Wo

[otrs] total time units per agent

Hello, I want to be able to check how many time units an agent spent working on tickets in a specific period. What is the best way to fetch this info? greets, Wouter ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org

[otrs] changing subject and other ticket values

Is it possible to change the ticket subject and other values from within the otrs agent interface? This would be handy because sometimes 'customers' don't describe their problem well. ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http:

RE: [otrs] LDAP look-up customer

x27;mail', > > > Regards, > Thomas > > >-Original Message- > >From: Wouter Mignon [mailto:[EMAIL PROTECTED] > >Sent: Wednesday, October 08, 2003 4:40 PM > >To: Otrs users Mailinglist > >Subject: [otrs] LDAP look-up customer > > > >

[otrs] LDAP look-up customer

Hi, When a customer sends a mail he isn't looked up in the LDAP. This is very annoying cause for every mail that we receive, we have to click 'customer', 'search user', 'update'. Could this look-up be integrated in the fetchmail script. So once the mails are fetched al the users known to the LDAP

Re: [otrs] LDAP only getting 100 records

Rob, You LDAP server is probably limited to 100 records. In most cases such limit is aplied (to avoid abuse). Talk to your ldap administrator and ask for an account without this restriction. Put this login in your otrs configfile. Wouter Quoting Rob Dewhirst <[EMAIL PROTECTED]>: > I linked up C

Re: [otrs] ticket owner problem

Op zo 28-09-2003, om 22:23 schreef Martin Edenhofer: > Hi Wouter, > > On Fri, Sep 26, 2003 at 02:34:13PM +0200, Wouter Mignon wrote: > > When a ticket is created via customer webinterface it's owned by root > > and i can't delegate it to another user, i have to repl

[otrs] ticket owner problem

i have a little question When a ticket is created via customer webinterface it's owned by root and i can't delegate it to another user, i have to reply to the ticket first so it becomes mine. How do i set default ticket owner for a queue? When i created the que i selected i group and my agent user