The company view doesnt seem to work, I have added multipul ID's and tried
using the same ID for a few accounts yet they are still unable to see each
other. The only method that seems to be successful is if I put in everyones
personal ID into everyones mutlipul but this isnt pratical or even
I accidently put a queue sub directory under its own subdirectory and it
vanished from the Queue area however is still visible in the - areas of
queue response options. (Shows as Misc::Finished::Finished) Could anyone
explain how to fix this if they have ran into this issue before? I have a
Is there any way to change configuration so the timer stops after the
ticket is closed so I can keep track of how long on average it took for a
ticket to be
addressed?
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Thank you Markus for your reply,
I was hoping for a method of having the time stop when the ticket is
closed, my ticket timers work fine but they continue even after they are
closed and when I search for old tickets they seem to still be counting
away. Thanks again for your response.
Christian
Is there any method that I could have an all customer ID that I could put
into each customer ID so that everyone can view everyone else? I want all
customers to be able to view all other customer tickets so they can find
similar help or see where they are in the waiting list. Thank you very
much.
Subject: Company Tickets Not Fully ShowingTo: otrs@otrs.orgHello,
I setup a Linux (Slackware 10) server for my IT department recently we
have everything seemingly running smoothly however for some reason when
I log in from any customer account the Company Tickets section only
shows list of the
Having an issue inserting settings from default.pm into config.pm I get a
misconfugartion error. I am trying to make it so all customers can view all
others customers tickets in Company Tickets view. It also said there was a
frontend way to achieve this ive been unable to find it. Any
solutions?
I followed the manual closely adding the whole section they included
into my config file and I would just get a misconfiguration error I
checked it over and over, so was hoping to find the frontend.
How do you change the tickets customerid?On 11/11/05, Jamie Montgomery [EMAIL PROTECTED]
wrote:
Hello,
I setup a Linux (Slackware 10) server for my IT department recently we
have everything seemingly running smoothly however for some reason when
I log in from any customer account the Company Tickets section only
shows list of the current customers tickets and not a complete list of
all
