Yes, I do. But my problem is, that the sender of the note then is the
agent, not the customer. I would add a note (or a Phone Call) with the
customer as sender.
Jan
>Had you thought of adding a note to the original ticket? (With an
>appropriate heading).
>
>
>On Wed, 2003-10-29 at 09:41, [EMAIL P
Hello,
if I do like you wrote me, I add an answer to the ticket, but I want to add
a follow-up from the customer.
Jan
>Hello,
>
>just open the ticket in detail view. On the right side you´ve got the
option you are looking for.
>
>
>Lars
___
OT
Hello,
my problem is:
We get answers from our customers not only per E-Mail, sometimes they call
us directly.
How can I add a customers phone call to an existing ticket without creating
a new one?
In the phone view I am only able to create a new ticket.
Thanks for your help.
