[otrs] BUG? Re: FileManager trash problem

I've just discovered that if I change the code and write the complete location of the trash folder when the file is moved, it works fine (I mean, $Self->{TrashDir}... and write /otrsfolder/otrs-share/trash) so it seems there's a bug. Does anybody have any idea? Thanks in advance, On Mon, 04 Sep 2

[otrs] FileManager trash problem

Hello, I've installed FileManager Module and works fine but deleted files aren't sent to the trash folder, I've checked all twice and I can't find why. Please, could anybody help me? Thanks in advance, ___ OTRS mailing list: otrs - Webpage: http://otrs

[otrs] Infinite loop?

Hello, A question about the way OTRS works. Let's say: -You receive support requests at [EMAIL PROTECTED] -You, as an agent, need to open a ticket, so you open a ticket which will have [EMAIL PROTECTED] as email address -The ticket finishes in a queue where follow up after close it's not possible

Re: [otrs] Email ticket integration question

Hello Christian, Thank you very much for your reply! I explain what I meant below... On Thu, 17 Aug 2006 16:46:57 +0200, "Christian Schoepplein" <[EMAIL PROTECTED]> said: > Hello, > > On Wed, Aug 09, 2006 at 03:22:21PM +0200, [EMAIL PROTECTED] wrote: > >My users are now using the web interface t

[otrs] Email ticket integration question

Hello, My users are now using the web interface to crate tickets and their login id is their email address. I'd like they also were able to use the email to create them, but I don't know if the system would recognize them and show them the email tickets in theirs customer web interface. Could anyb

[otrs] Sorting by a new field problem

Hello, I've customized the search functions to get the results to include a new customer field. There's no problem when I perform a search, but when I try to sort it (using the 'U' and 'D' links) the results are lost and I get an empty window. I don´t know if I've explained it well, I get these s

Re: [otrs] New field in the ticket view

Hello, I was very easy, sorry about it! One must config that field as always visible and show the customer info in the options. J On Sat, 05 Aug 2006 13:23:53 +0200, [EMAIL PROTECTED] said: > Hi! > > I've added a mandatory field to the customer registration using the > manual (http://doc.otrs.or

[otrs] New field in the ticket view

Hi! I've added a mandatory field to the customer registration using the manual (http://doc.otrs.org/2.0/en/html/x1554.html) but now, I'd need that field to appear in the customer info in the ticket queue and in the ticket zoom view. I'm trying to understand how this works, but I'd thank any help

Re: [otrs] Error while accessing "Customer User - Groups"

Hello! You've to enable it. Go to Admin > Sysconfig and search for 'Frontend::Customer' (without quotes) and in CustomerGroupSupport you choose Yes. Regards, J On Fri, 28 Jul 2006 12:08:18 +0200, "Boniforti Flavio" <[EMAIL PROTECTED]> said: > Hello list! > I get following error: > > CustomerGr

Re: SPAM Subject: Re: SPAM Subject: [otrs] Multiple OTRS on Apache Virtual Host

Hello, Thank you very much for your reply again. I know it sounds like an stupid question, but if one doesn't ask it won't learn, so sorry but: how can I use it only in CGI Mode, I've unloaded the mod_perl from the Apache conf file but I think that isn't the way... About running multiples daemon

Re: SPAM Subject: [otrs] Multiple OTRS on Apache Virtual Host

Hello Matt, Thank you very much for your reply! Did you get any way to solve that? I'm a beginner and having so little time to deploy it is horrible!!! Thanks again, John On Thu, 27 Jul 2006 12:35:51 -0700, "Matt Linton" <[EMAIL PROTECTED]> said: > > J: I have done this before and yes, mod_per

Re: [otrs] Multiple OTRS on Apache Virtual Host

Hello, The howto explained how several HTTPD servers, running at different ports, could be used for this, what I pretend, is to integrate different OTRS with an only apache server which is running virtual hosts. Please, sorry if I don't explain it very well. Regards, J On Thu, 27 Jul 2006 21:07:

[otrs] Multiple OTRS on Apache Virtual Host

Hello, I'm going to have to setup OTRS in a short time, and I think that being able to setup multiple OTRS using Apache Virtual Hosts could help me to get it in time, but is that possible? Has anybody done it? I've been reading the whole mailing list archieve and I have not found anything like tha

[otrs] Multiple OTRS HowTo - Document Ready

Hello, I'd be very interested. Could you send it to jtown AT eml DOT cc please? Thanks! > > Hi All, > > Please let me knw if anybody of you want to knw of how to install multiple > OTRS on to a single machine... I dont knw any place of where to publish it... > I c

[otrs] Customer web interface

Hello again, ;-) I'd like to be able to have different pages for creating the account and asking for the lost password. I've found a web page that uses links to the option create an account and recovering lost password using links like "http://domain/otrs/customer.pl?Action=CustomerLostPassword&Se

[otrs] Customer groups

Hello, I don't know if I explained this well, so let's try it again :-( I need that the customer can choose from a list in the web interface, the group he belongs to. I've a newbie with OTRS and although I'm trying to learn how it's works as quickly as I can, but I don't know how I can get this.

Re: [otrs] Rejecting mail ticket from no customers

On Mon, 24 Jul 2006 19:40:11 +0200, "Alessandro Ranellucci" <[EMAIL PROTECTED]> said: > On 23-07-2006 at 19:52, [EMAIL PROTECTED] wrote: > > >I'd like to be able to filter the mails that don't come from mail > >addresses that match any of the registered customers. I've read the > >filters manu

[otrs] Rejecting mail ticket from no customers

Hello, I'd like to be able to filter the mails that don't come from mail addresses that match any of the registered customers. I've read the filters manual, but I don't understand very well how I could do that nor if it's possible. I'd thank any information, Regards, -- [EMAIL PROTECTED]

[otrs] Users group at signing up

Hello again, I've noticed OTRS is a very powerful tool... I think I'm going to have to use the customer groups feature but I'd need that the user could choose his/her group when is creating his/her account from the customer main page. Is it possible? Does anybody have any idea how I could get this

Re: [otrs] Prevent user reopening a ticket

That is! Thank you very much On Tue, 11 Jul 2006 17:48:15 -0400, "Andy Lubel" <[EMAIL PROTECTED]> said: > > > > On 7/11/06 4:22 PM, "[EMAIL PROTECTED]" <[EMAIL PROTECTED]> wrote: > > > Hello, > > > > I need to deploy a ticket system in two weeks so I have to quickly try > > the best alternati

Re: [otrs] Prevent user reopening a ticket

Hi! On Tue, 11 Jul 2006 17:48:15 -0400, "Andy Lubel" <[EMAIL PROTECTED]> said: > > > > The main question would be: Can I prevent that a user reopens a closed > > ticket? I'd need that the user could close itself its ticket for the > > case he is able to solve his problem, so I can't simply remove

[otrs] Prevent user reopening a ticket

Hello, I need to deploy a ticket system in two weeks so I have to quickly try the best alternatives, so please, forgive if the questions are too easy or have already been answered. The main question would be: Can I prevent that a user reopens a closed ticket? I'd need that the user could close it