.- Modify ZZZAAuto.pm and register
Ticket::Frontend::AgentTicketComposeCustom and some properties
Even with these steps, I'm still trying to get the new custom answer
displayed into the AgentTickZoom page.
El 22/06/2010 13:44, Alexander Halle escribió:
magicboiz wrote :
I want to add
into the AgentTickZoom page.
El 22/06/2010 13:44, Alexander Halle escribió:
magicboiz wrote :
I want to add a new answer to the right panel of AgentTicketZoom
(OTRS2.4.7+ITSM1.3). Currently, I have email-answer and phone-answer. I want
to add my custom-answer.
In order to try
/2010 15:32, magicboiz escribió:
Hi Michiel
you're completly right. I'm just want to make some tests before the
real change, but because I have no success
So, the steps I'd follow are right? (except modify ticket.xml,
a(a)uto files...) Did I missing anythin else?
El 22/06/2010 15:23
Hello all!!
I want to add a new answer to the right panel of AgentTicketZoom
(OTRS2.4.7+ITSM1.3). Currently, I have email-answer and phone-answer. I
want to add my custom-answer.
In order to try a test first, I'd use AgentTicketCompose.pm as a
template and I created
Hello all
is possible to create a FAQ article directly from a Ticket Note (any special
TicketType maybe) ?
Thx!
-
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To
I don't understandthe client is the perl dbi interface used by otrs
code... isn't it?
look at this pls: http://www.dev411.com/blog/2006/10/02/perl-mysql-and-utf-8
On Martes 09 Febrero 2010 23:40:34 Nils Leideck - ITSM escribió:
HI,
On 09.02.2010, at 07:45, magicboiz wrote
I'm not an expert, but I think that OTRS code should do something like this:
On Miércoles 10 Febrero 2010 09:23:41 magicboiz escribió:
I don't understandthe client is the perl dbi interface used by otrs
code... isn't it?
look at this pls:
http://www.dev411.com/blog/2006/10/02/perl
');
On Miércoles 10 Febrero 2010 09:23:41 magicboiz escribió:
I don't understandthe client is the perl dbi interface used by otrs
code... isn't it?
look at this pls:
http://www.dev411.com/blog/2006/10/02/perl-mysql-and-utf-8
On Martes 09 Febrero 2010 23:40:34 Nils Leideck - ITSM escribió
Leideck - ITSM escribió:
Hi,
On 04.02.2010, at 19:17, magicboiz wrote:
We have our OTRS configured with charset UTF-8. Apache 2.2.9. Mysql
5.0.51. Perl 5.10. Debian Lenny.
make sure the Client connection is also fine!
$# mysql
mysql use otrs;
mysql show variables
search
Hello
We have a ITSM::OTRS 1.3.2 running nicely, but we have a small problem that I
hope someone can help me to solve:
Spanish characters like ñ, á, et, aren't displayed correctly into the otrs
web frontend, and also into the emails formatted by otrs (From and To envelope
addresses)
We have
Hi there!!
why new tickets created with AgentTicketPhone or AgentTicketEmail do not
generate a new email for the customer with the TicketID??
Is this the normal behavior or can i modify it trough the sysconfig area?
Thanks in advance!
Hello everybody
with OTRS::ITSM 1.3.2, whenever I try to run the spell checker I get:
Malformed UTF-8 character (fatal) at
/opt/otrs//Kernel/Output/HTML/LayoutAJAX.pm line 227.
I can see this message at apache error.log file too..
Any ideas?
thanks in advance
Hi all
whenever a I do an empty answer to a customer, otrs tries to set the new
ticket state to closed successfully.is there any way to configure otrs
to not try to change it?
Thanks in advance.
Regards!!!
-
OTRS mailing
Hi
I'm getting this error on apache2/error.log and I dont know how to solve it:
ERROR: OTRS-CGI-99 Perl: 5.10.0 OS: linux Time: Tue Jan 19 16:52:35 2010
Message: Need User!
Traceback (20258):
Module: Kernel::System::CustomerUser::DB::CustomerUserDataGet (v1.78) Line:
414
Module:
] Im Auftrag von
magicboiz Gesendet: Freitag, 15. Januar 2010 13:34
An: otrs@otrs.org
Betreff: [otrs] Custom Queue Ticket View
Hi there
I would like to have a queue custom view that lists only the tickets owned
by the agent logged in. In thi way, an agent can hace a quick access to
his own
Hi there
I would like to have a queue custom view that lists only the tickets owned by
the agent logged in. In thi way, an agent can hace a quick access to his own
tickets without using the search option..Like My Queues view, but
filtered with the agent tickets.
Is possible to configure
Hello everybody!!
I'm testing OTRS::ITSM 1.2.3 and I found a problem in the Link window: when a
I want to link a Ticket with a CI(computer ci's), in the case of having many
CI, if you try to search your CI using the Name Box, you will have no
success I think this is an ITSM issue, because
Hi all
I'm new to OTRS and I'm have a problem with the setup I think.
I want to setup OTRS so every email/conversation between customers and
agents(always using their outlook, not the web interfaces) get recorded into
the ORTS.
i.e:
Customer reports a problem via email - OTRS
OTRS assings
be an option for you.
Kind regards,
--
Michiel Beijen
Software Consultant
+31 6 - 457 42 418
Bee Free IT + http://beefreeit.nl
On Wed, Mar 4, 2009 at 13:41, magicboiz magicb...@gmail.com wrote:
Hi all
I'm new to OTRS and I'm have a problem with the setup I think.
I want to setup
the behaviour you are looking for
out-of-the-box; that also might be an option for you.
Kind regards,
--
Michiel Beijen
Software Consultant
+31 6 - 457 42 418
Bee Free IT + http://beefreeit.nl
On Wed, Mar 4, 2009 at 13:41, magicboiz magicb...@gmail.com wrote:
Hi all
I'm new to OTRS
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