[otrs] manish ramteke wants to stay in touch on LinkedIn

LinkedIn User, I'd like to add you to my professional network on LinkedIn. - manish ramteke manish ramteke Software Engineer at Persistent Systems Nagpur Area, India Confirm that you know manish ramteke https://www.linkedin.com/e/-djuqdm-gdcv9ngg-1g/isd/1607925125/8y3

[otrs] Stat Report fields

following all Dynamic objects specifies 1) TicketAccountedTime 2) TicketList 3) TicketResolutionResponseTime 4) TicketAccumulation -- Regards, Manish Ramteke - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http

Re: [otrs] How to use regex for filtering mails

Hi, Also do we need to enable filtering option somewhere in configuration files before we start using PostMaster Filter. On Fri, Mar 19, 2010 at 12:13 PM, manish ramteke wrote: > Hi List, > > How do we use regex for filtering mails in match and set portion of > Postm

[otrs] How to use regex for filtering mails

Hi List, How do we use regex for filtering mails in match and set portion of Postmaster filter. Thanks & Regards, Manish Ramteke - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/piper

Re: [otrs] Agent notification not working

dmin notification in > admin area to test it. > > Hope this help. > > Le 11/03/2010 10:37, manish ramteke a écrit : > > Hi, > > Yes ticket is in that particular queue.yes is selected for required colum. > > "Do you play with notification(event) for event Ticke

Re: [otrs] Agent notification not working

e ? In this case > you have a mistake in your param. > > What do you see in log box ? > > > Le 11/03/2010 08:55, manish ramteke a écrit : > > Hi, > > Yes have selected a queue in agent preferences and its blue. But still with > this setting I am > not getting notific

Re: [otrs] How do we duplicate queue

t is to create queues in database into queue > table. > > Sorry. > > Le 11/03/2010 07:34, manish ramteke a écrit : > > Hi,Please help me with this. > > On Thu, Mar 11, 2010 at 10:29 AM, manish ramteke < > manish.s.ramt...@gmail.com> wrote: > >> >> H

Re: [otrs] Agent notification not working

e in blue to have notifications from these > queue. > > Le 11/03/2010 07:35, manish ramteke a écrit : > > Hi,Please help me with this. > > On Thu, Mar 11, 2010 at 11:39 AM, manish ramteke < > manish.s.ramt...@gmail.com> wrote: > >> Hi, >> >> I have

Re: [otrs] Agent notification not working

Hi,Please help me with this. On Thu, Mar 11, 2010 at 11:39 AM, manish ramteke wrote: > Hi, > > I have done changes in Preferences and enabled ticket all notification for > a agent.Agent belongs to a particular queue > Are there any other settings required in queue or for user w

Re: [otrs] How do we duplicate queue

Hi,Please help me with this. On Thu, Mar 11, 2010 at 10:29 AM, manish ramteke wrote: > > Hi, > > Is there any way of duplicating queue.I have a scenario where i want to use > a queue template for creating rest of the queue > so that I don't have to put the same in info

[otrs] Agent notification not working

Hi, I have done changes in Preferences and enabled ticket all notification for a agent.Agent belongs to a particular queue Are there any other settings required in queue or for user which I might be missing. Please suggest. Regards, Manish Ramteke

[otrs] How do we duplicate queue

Hi, Is there any way of duplicating queue.I have a scenario where i want to use a queue template for creating rest of the queue so that I don't have to put the same in information for every queue. Please suggest. Thanks and Regards, Manish Ra

Re: [otrs] Use of "Note Type" which is present in close ticket page

Hi, Also we have a field which asks to fill "Time units (work units)" .Please let me know what is the unit that we put here is it minutes or hours. On Wed, Mar 10, 2010 at 1:01 PM, manish ramteke wrote: > > Hi, > > Please let me know few cases for which we would like to u

Re: [otrs] R: Use of "Note Type" which is present in close ticket page

enabled to the customer interface. > > Ciao, d. > > -- > *Da:* otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] *Per conto di > *manish > ramteke > *Inviato:* mercoledì 10 marzo 2010 12:53 > > *A:* User questions and discussions about OT

Re: [otrs] Approval before disabling a queue

uld activate or deactivate queues so > dinamically ? are you talking about ticket perhaps ? > > On Wed, Mar 10, 2010 at 12:51 PM, manish ramteke < > manish.s.ramt...@gmail.com> wrote: > >> Hi, >> >> Please help me with this. >> >> >> On Wed

Re: [otrs] Use of "Note Type" which is present in close ticket page

Hi, Please help me with this. On Wed, Mar 10, 2010 at 1:01 PM, manish ramteke wrote: > > Hi, > > Please let me know few cases for which we would like to use field "Note > Type" on page appears while > closing tickets.What is meaning of note-internal and note-ext

Re: [otrs] Approval before disabling a queue

Hi, Please help me with this. On Wed, Mar 10, 2010 at 1:09 PM, manish ramteke wrote: > Hi, > > Is there a way by which agent will need a approval before any agent with > permissions to invalid a queue tries to invalid a queue. > > > Thanks and Regards, > Manish Ra

Re: [otrs] Email tickets

Hi, Please help me with this. On Wed, Mar 10, 2010 at 1:11 PM, manish ramteke wrote: > Hi, > > What are the use cases for which one should go for creating email ticket on > web interface > and not phone tickets or sending a mail. > > > Thanks and Regards, > Manish

[otrs] Email tickets

Hi, What are the use cases for which one should go for creating email ticket on web interface and not phone tickets or sending a mail. Thanks and Regards, Manish Ramteke - OTRS mailing list: otrs - Webpage: http://otrs.org

[otrs] Approval before disabling a queue

Hi, Is there a way by which agent will need a approval before any agent with permissions to invalid a queue tries to invalid a queue. Thanks and Regards, Manish Ramteke - OTRS mailing list: otrs - Webpage: http://otrs.org

Re: [otrs] Receiving mails - POP3 default port

Hi All, Please help me on this. On Fri, Mar 5, 2010 at 4:41 PM, manish ramteke wrote: > Hi, > > The port which OTRS is using for POP3 is default one 110.Admin area does > not have option to set custom port to be used > to receive emails using POP3. > > Please guide me ho

Re: [otrs] Error while sending mails

Hi All, Please help me with this. On Thu, Mar 4, 2010 at 7:05 PM, manish ramteke wrote: > > Hi All, > > I am trying to set config to send mails using SMTP and facing following > error while creating a email ticket. > > > *No SASL mechanism found > at /opt/otrs/bi

[otrs] Receiving mails - POP3 default port

Hi, The port which OTRS is using for POP3 is default one 110.Admin area does not have option to set custom port to be used to receive emails using POP3. Please guide me how could i change this default port and use one configured on exchange. Thanks and Regards, Manish Ramteke

[otrs] Error while sending mails

7;; $Self->{'SendmailModule::AuthUser'} = ''; $Self->{'SendmailModule::AuthPassword'} = ''; I am working on otrs 2.4.5 and Ubuntu 8.10. Please let me know reason of the error and how to overcome. Thanks and Regards, Manish Ramteke

[otrs] Integrating LDAP

Hi, Please let me know the steps to integrate LDAP with OTRS.I have tried few things mentioned below but not able to authenticate Active directory user I have followed steps mentioned at link http://doc.otrs.org/1.3/en/html/ldap-integration.html and restarted apache server.Net::LDAP module is alr

Re: [otrs] logs at location /opt/otrs/var/log

Hi, Thanks . Config.pm is configured right for log location now and logs are pointed to /var/log. On Thu, Feb 18, 2010 at 4:31 PM, Alexander Halle wrote: > manish ramteke wrote : > > In my OTRS Config.pm file otrs log location provided is >> /opt/otrs/var/log/otrs.log >

[otrs] logs at location /opt/otrs/var/log

check with utility *System log* in admin area,i can see some messages. Please suggest what could be the reasons that log file is not generated and how to resolve. Thanks in advance. Regards, Manish Ramteke - OTRS mailing list: otrs

[otrs] escalation notification

Hi, Once esacalation time value is given in a queue and generic agent (GenericAgent.pm) is set,where to configure email id to which the ticket will be escalated. Regards Manish Ramteke - OTRS mailing list: otrs - Webpage: http

Re: [otrs] How to add a new field in email ticket form

ketFreeText (in this case 1), put 1 for optional and 2 for mandatory > > Leonardo Certuche > > > On Wed, Feb 10, 2010 at 12:31 AM, manish ramteke < > manish.s.ramt...@gmail.com> wrote: > >> Hi, >> >> Do any one have idea about how to add new field in tick

[otrs] How to use GenericAgent and brief about fields

Hi, Please suggest how to use Generic Agent (on web interface) and give brief of each related fields. Thanks in advance for help. Regards, Manish Ramteke - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http

Re: [otrs] How to add a new field in email ticket form

Hi, Do any one have idea about how to add new field in ticket form.Any help is appreciated. On Tue, Feb 9, 2010 at 10:42 AM, manish ramteke wrote: > Hi, > > I am using OTRS 2.4.5 and I want to add a new field "Severity" in email > ticket form. > Can anyone guide me

Re: [otrs] difference in phone and email tickets

Hi, Any inputs on this please. On Tue, Feb 9, 2010 at 12:13 PM, manish ramteke wrote: > Hi, > > In which cases one would need to chose between phone ticket and email > ticket.What's the major difference between these two. > > > Regards, > Manish Ramteke >

Re: [otrs] using notifications

f you can tell us what kind of notification you wish to flag up, we can > help you implement the type and specification of it. > > Thanks, > > On Tue, Feb 9, 2010 at 5:23 AM, manish ramteke > wrote: > >

[otrs] difference in phone and email tickets

Hi, In which cases one would need to chose between phone ticket and email ticket.What's the major difference between these two. Regards, Manish Ramteke - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive:

[otrs] using notifications

Hi, Please let me know how to use notifications in OTRS.2.4.5 Regards, Manish Ramteke - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi

[otrs] How to add a new field in email ticket form

Hi, I am using OTRS 2.4.5 and I want to add a new field "Severity" in email ticket form. Can anyone guide me what changes do I need in configuration and database in order to achieve this. Regards, Manish Ramteke - OT