[otrs] manish ramteke wants to stay in touch on LinkedIn

LinkedIn User, I'd like to add you to my professional network on LinkedIn. - manish ramteke manish ramteke Software Engineer at Persistent Systems Nagpur Area, India Confirm that you know manish ramteke https://www.linkedin.com/e/-djuqdm-gdcv9ngg-1g/isd/1607925125/8y3hTWei

[otrs] Stat Report fields

following all Dynamic objects specifies 1) TicketAccountedTime 2) TicketList 3) TicketResolutionResponseTime 4) TicketAccumulation -- Regards, Manish Ramteke - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http

[otrs] How to use regex for filtering mails

Hi List, How do we use regex for filtering mails in match and set portion of Postmaster filter. Thanks Regards, Manish Ramteke - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs

Re: [otrs] How to use regex for filtering mails

Hi, Also do we need to enable filtering option somewhere in configuration files before we start using PostMaster Filter. On Fri, Mar 19, 2010 at 12:13 PM, manish ramteke manish.s.ramt...@gmail.com wrote: Hi List, How do we use regex for filtering mails in match and set portion

Re: [otrs] Agent notification not working

? In this case you have a mistake in your param. What do you see in log box ? Le 11/03/2010 08:55, manish ramteke a écrit : Hi, Yes have selected a queue in agent preferences and its blue. But still with this setting I am not getting notification. On Thu, Mar 11, 2010 at 1:20 PM, Guillaume Rehm

Re: [otrs] Agent notification not working

to test it. Hope this help. Le 11/03/2010 10:37, manish ramteke a écrit : Hi, Yes ticket is in that particular queue.yes is selected for required colum. Do you play with notification(event) for event TicketCreate ? .what settings are required for this. Are there any settings required

Re: [otrs] Email tickets

Hi, Please help me with this. On Wed, Mar 10, 2010 at 1:11 PM, manish ramteke manish.s.ramt...@gmail.comwrote: Hi, What are the use cases for which one should go for creating email ticket on web interface and not phone tickets or sending a mail. Thanks and Regards, Manish Ramteke

Re: [otrs] Approval before disabling a queue

Hi, Please help me with this. On Wed, Mar 10, 2010 at 1:09 PM, manish ramteke manish.s.ramt...@gmail.comwrote: Hi, Is there a way by which agent will need a approval before any agent with permissions to invalid a queue tries to invalid a queue. Thanks and Regards, Manish Ramteke

Re: [otrs] Use of Note Type which is present in close ticket page

Hi, Please help me with this. On Wed, Mar 10, 2010 at 1:01 PM, manish ramteke manish.s.ramt...@gmail.comwrote: Hi, Please let me know few cases for which we would like to use field Note Type on page appears while closing tickets.What is meaning of note-internal and note-external values

Re: [otrs] Approval before disabling a queue

... why someone should activate or deactivate queues so dinamically ? are you talking about ticket perhaps ? On Wed, Mar 10, 2010 at 12:51 PM, manish ramteke manish.s.ramt...@gmail.com wrote: Hi, Please help me with this. On Wed, Mar 10, 2010 at 1:09 PM, manish ramteke manish.s.ramt

Re: [otrs] R: Use of Note Type which is present in close ticket page

interface. Ciao, d. -- *Da:* otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] *Per conto di *manish ramteke *Inviato:* mercoledì 10 marzo 2010 12:53 *A:* User questions and discussions about OTRS. *Oggetto:* Re: [otrs] Use of Note Type which is present

Re: [otrs] Use of Note Type which is present in close ticket page

Hi, Also we have a field which asks to fill Time units (work units) .Please let me know what is the unit that we put here is it minutes or hours. On Wed, Mar 10, 2010 at 1:01 PM, manish ramteke manish.s.ramt...@gmail.comwrote: Hi, Please let me know few cases for which we would like to use

[otrs] How do we duplicate queue

Hi, Is there any way of duplicating queue.I have a scenario where i want to use a queue template for creating rest of the queue so that I don't have to put the same in information for every queue. Please suggest. Thanks and Regards, Manish Ramteke

[otrs] Agent notification not working

Hi, I have done changes in Preferences and enabled ticket all notification for a agent.Agent belongs to a particular queue Are there any other settings required in queue or for user which I might be missing. Please suggest. Regards, Manish Ramteke

Re: [otrs] How do we duplicate queue

Hi,Please help me with this. On Thu, Mar 11, 2010 at 10:29 AM, manish ramteke manish.s.ramt...@gmail.com wrote: Hi, Is there any way of duplicating queue.I have a scenario where i want to use a queue template for creating rest of the queue so that I don't have to put the same

Re: [otrs] Agent notification not working

Hi,Please help me with this. On Thu, Mar 11, 2010 at 11:39 AM, manish ramteke manish.s.ramt...@gmail.com wrote: Hi, I have done changes in Preferences and enabled ticket all notification for a agent.Agent belongs to a particular queue Are there any other settings required in queue

Re: [otrs] Agent notification not working

must be in blue to have notifications from these queue. Le 11/03/2010 07:35, manish ramteke a écrit : Hi,Please help me with this. On Thu, Mar 11, 2010 at 11:39 AM, manish ramteke manish.s.ramt...@gmail.com wrote: Hi, I have done changes in Preferences and enabled ticket all notification

Re: [otrs] How do we duplicate queue

in database into queue table. Sorry. Le 11/03/2010 07:34, manish ramteke a écrit : Hi,Please help me with this. On Thu, Mar 11, 2010 at 10:29 AM, manish ramteke manish.s.ramt...@gmail.com wrote: Hi, Is there any way of duplicating queue.I have a scenario where i want to use a queue

[otrs] Approval before disabling a queue

Hi, Is there a way by which agent will need a approval before any agent with permissions to invalid a queue tries to invalid a queue. Thanks and Regards, Manish Ramteke - OTRS mailing list: otrs - Webpage: http://otrs.org

[otrs] Email tickets

Hi, What are the use cases for which one should go for creating email ticket on web interface and not phone tickets or sending a mail. Thanks and Regards, Manish Ramteke - OTRS mailing list: otrs - Webpage: http://otrs.org

[otrs] Receiving mails - POP3 default port

Hi, The port which OTRS is using for POP3 is default one 110.Admin area does not have option to set custom port to be used to receive emails using POP3. Please guide me how could i change this default port and use one configured on exchange. Thanks and Regards, Manish Ramteke

Re: [otrs] Error while sending mails

Hi All, Please help me with this. On Thu, Mar 4, 2010 at 7:05 PM, manish ramteke manish.s.ramt...@gmail.comwrote: Hi All, I am trying to set config to send mails using SMTP and facing following error while creating a email ticket. *No SASL mechanism found at /opt/otrs/bin/cgi-bin

Re: [otrs] Receiving mails - POP3 default port

Hi All, Please help me on this. On Fri, Mar 5, 2010 at 4:41 PM, manish ramteke manish.s.ramt...@gmail.comwrote: Hi, The port which OTRS is using for POP3 is default one 110.Admin area does not have option to set custom port to be used to receive emails using POP3. Please guide me how

[otrs] Error while sending mails

::AuthPassword'} = ''; I am working on otrs 2.4.5 and Ubuntu 8.10. Please let me know reason of the error and how to overcome. Thanks and Regards, Manish Ramteke - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http

[otrs] Integrating LDAP

Hi, Please let me know the steps to integrate LDAP with OTRS.I have tried few things mentioned below but not able to authenticate Active directory user I have followed steps mentioned at link http://doc.otrs.org/1.3/en/html/ldap-integration.html and restarted apache server.Net::LDAP module is

Re: [otrs] logs at location /opt/otrs/var/log

Hi, Thanks . Config.pm is configured right for log location now and logs are pointed to /var/log. On Thu, Feb 18, 2010 at 4:31 PM, Alexander Halle ahalle-o...@radprax.dewrote: manish ramteke wrote : In my OTRS Config.pm file otrs log location provided is /opt/otrs/var/log/otrs.log

[otrs] escalation notification

Hi, Once esacalation time value is given in a queue and generic agent (GenericAgent.pm) is set,where to configure email id to which the ticket will be escalated. Regards Manish Ramteke - OTRS mailing list: otrs - Webpage: http

[otrs] logs at location /opt/otrs/var/log

check with utility *System log* in admin area,i can see some messages. Please suggest what could be the reasons that log file is not generated and how to resolve. Thanks in advance. Regards, Manish Ramteke - OTRS mailing list: otrs

Re: [otrs] How to add a new field in email ticket form

and 2 for mandatory Leonardo Certuche On Wed, Feb 10, 2010 at 12:31 AM, manish ramteke manish.s.ramt...@gmail.com wrote: Hi, Do any one have idea about how to add new field in ticket form.Any help is appreciated. On Tue, Feb 9, 2010 at 10:42 AM, manish ramteke manish.s.ramt

[otrs] How to use GenericAgent and brief about fields

Hi, Please suggest how to use Generic Agent (on web interface) and give brief of each related fields. Thanks in advance for help. Regards, Manish Ramteke - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http

Re: [otrs] using notifications

implement the type and specification of it. Thanks, On Tue, Feb 9, 2010 at 5:23 AM, manish ramteke manish.s.ramt...@gmail.com wrote: Hi, Please let me know how to use notifications in OTRS.2.4.5 Regards, Manish Ramteke

Re: [otrs] difference in phone and email tickets

Hi, Any inputs on this please. On Tue, Feb 9, 2010 at 12:13 PM, manish ramteke manish.s.ramt...@gmail.comwrote: Hi, In which cases one would need to chose between phone ticket and email ticket.What's the major difference between these two. Regards, Manish Ramteke Regards, Manish

Re: [otrs] How to add a new field in email ticket form

Hi, Do any one have idea about how to add new field in ticket form.Any help is appreciated. On Tue, Feb 9, 2010 at 10:42 AM, manish ramteke manish.s.ramt...@gmail.comwrote: Hi, I am using OTRS 2.4.5 and I want to add a new field Severity in email ticket form. Can anyone guide me what

[otrs] How to add a new field in email ticket form

Hi, I am using OTRS 2.4.5 and I want to add a new field Severity in email ticket form. Can anyone guide me what changes do I need in configuration and database in order to achieve this. Regards, Manish Ramteke - OTRS mailing

[otrs] using notifications

Hi, Please let me know how to use notifications in OTRS.2.4.5 Regards, Manish Ramteke - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi

[otrs] difference in phone and email tickets

Hi, In which cases one would need to chose between phone ticket and email ticket.What's the major difference between these two. Regards, Manish Ramteke - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http