Re: [otrs] ACL Defaults

questions and discussions about OTRS. Betreff: Re: [otrs] ACL Defaults Ticket::Frontend::AgentTicketCompose###StateDefault On Fri, Jun 20, 2014 at 6:58 AM, Martin Hochreiter mailto:linux...@wavenet.at> > wrote: Hi! I want to have another default state for agent answers and discover

[otrs] ACL Defaults

Hi! I want to have another default state for agent answers and discovered the ACLs for influencing OTRS behaviour. Only the mentioned states are shown but unfortunately I can reorder the States as I want, OTRS still takes "closed sucessful" if available as it ist he global default. Can

Re: [otrs] Hyperlinks dead? (javascript enabler)

hen loading the site, the javascript enabler won't execute. Can't you enable Firefox webmaster utils to see if there's been any javascript error? _ De: Martin Hochreiter [linux...@wavenet.at] Enviado el: miércoles, 29 de mayo de 2013 12:04 Para: otrs@otrs.org <mai

Re: [otrs] Hyperlinks dead? (javascript enabler)

there's a javascript problem when loading the site, the javascript enabler won't execute. Can't you enable Firefox webmaster utils to see if there's been any javascript error? _ De: Martin Hochreiter [linux...@wavenet.at] Enviado el: miércoles, 29 de mayo de 2013 12:04

[otrs] Hyperlinks dead? (javascript enabler)

Hi! In the latest OTRS version - with the latest firefox - we cant click on html links any more. There is simply nothing happening when you do a left-mouse click on a link in a document. If you use [CTRL] - left mouse (or right click and "open in new tab") than its working. I have seen a cli

[otrs] Mysql | Support sql benchmark wrong?

Hi there! I have migrated our otrs installation to an ubuntu 12.04 lts server (formerly 8.04). The Support overview states "everything is fine" - is made a view commandline benchmark tests of the mysql 5.5 server ... all stated a very good performance, the Otrs itself "feels" very fast BUT

[otrs] charset Problems?

Hi! I am running otrs 3.0.10 and I have problems with attachments (we choose file-based as storage): File '/opt/otrs/var/article/2011/09/22/132887/SUMO_Kick-Off_eCampus-Ankündigung.docx' doesn't exist! If I change the filename to SUMO_Kick-Off_eCampus-Ankuendigung.docx and in the conten

Re: [otrs] Suddenly 4 reply addresses

Am 2011-05-10 10:25, schrieb Martin Hochreiter: Hi! With otrs 3.0.7 the system sends suddenly 4 reply addresses (Thanks god the configured correct one is also with them ...) Can somebody give me a hint how to solve that please? regards Martin

[otrs] Suddenly 4 reply addresses

Hi! With otrs 3.0.7 the system sends suddenly 4 reply addresses (Thanks god the configured correct one is also with them ...) Can somebody give me a hint how to solve that please? regards Martin - OTRS mailing list: otrs - Webp

[otrs] Ldap Auth does not work after upgrade

Hi! I upgraded 2.0 to 2.1 according to the UPGRADING File. Afterwards I copied the Kernel/Config.pm to the new Kernel/ and restarted all. Now Ldap Auth does not work: Tue Oct 17 11:24:20 2006][Error][Kernel::System::Auth::LDAP::Auth][125] First bind failed! No password, did you mean noauth or

[otrs] Customer Backend

Hi! I don't get the Customer Backend running. I connected the backend to our ldap (like the agent interface) and everytime I log in i get "No auth record in 'customer_user'" - if I try to enter the user data in the custome_user I receive "User already exists" ... what is quit clear because the

[otrs] Suse 10

Has anybody installed Otrs successfully on Suse 10? lg ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS

[otrs] Admin & Ldap

Hi! A few days ago I had the problem that the ldap server used for authentification in my OTRS 1.3.2 was down. So I discovered that it is not possible to use the administrator account entered while installing. But as the ldap server was up again I tried the same, and the administrator accoun

Re: [otrs] No mail sending ... warning

Dan Mahoney, System Admin schrieb: On Thu, 12 May 2005, martin hochreiter wrote: This is almost certainly a question to be asked on a forum relevant to postfix and/or your OS rather than OTRS. You ARE injecting to the mail queue of the machine on which OTRS is running, right? Or are you

[otrs] No mail sending ... warning

Hi! We are sending mails via otrs-postfix and a mail relay. Unfortunately the mail relay is down sometimes. Can I configure otrs and/or postfix to notify me via otrs that an email could not be delivered? lg ___ OTRS mailing list: otrs - Webpage: http://ot

[otrs] FAQ

Hi! I want to remove the 'modified ...' phrase in the result of customer faq search. How can I do that? lg ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bi

[otrs] Ldap authentification - several BaseDN's

Hi there! How can I combine several BaseDN's for authentification. e.g. BaseDN1: ou=b,ou=a,o=hbd BaseDN2: ou=c,ou=a,o=hbd (To search through ou=a,o=hbd is not possible, as there are other subtrees that contain the user data - 'duplicated entries found')? lg martin __

[otrs] Error Message

Hi! I was asking for that error message in the past - without success... So I try to ask again today: I have above mentioned error logs in my apache2 error.log with otrs 1.3.2 Can I do something against that? lg Martin - ERROR: OTRS-CGI-10 Perl: 5.8.3 OS: linux Time: Mon May 2 10:06:54 200

Re: [otrs] CTI / Tapi

Hey, I want to integrate OTRS with a Nortel Networks symposium callcenter Module for our Nortel Merdian switch. The callcenter module supports TAPI and other CTI stuff in diffrent ways, so i see it no diffrent that if it had been a normal one user ISDN card or modem connected to a single pc :-

[otrs] CTI / Tapi

HI! Does anyone have a CTI / Tapi integration working with OTRS? lg ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting f

Re: [otrs] Problems with apache2 and OTRS include files

Hi! The OTRS rpm does not includes the perl module correct into the apache config files. If you use Suse then edit the file /etc/sysconfig/apache2 and take care that 'perl' is included like in the following line: APACHE_MODULES="access actions alias auth auth_dbm autoindex cgi dir env expires incl

[otrs] Search for tickets to a customer

Hi there! Is there a direct way to search directly for tickets to a certain customer? Example: I'm searching for a company named something like 'Miller', the only good way to find that company is to search with the CustomerUser module. If I have identified the right Miller in London, then there is

[otrs] Customizing CustomerUser form

Hi! I customized my CustomerUser form with new fields like 'companyname' in the myslq db. After a change in the Config.pm the field appears in the form - but I can only enter 50 character, not 170 as in the mysql db. How do I set that? lg ___ OTRS mailing

[otrs] Customer Fields - length

Hi there! Where can I declare a field length of a customer field. e.g. I added the field company name to the mysql database, length 170 chars - edit the config.pm, but in the UserCustomer form, the field allows only 50 characters... lg Martin ___ OTRS mai

[otrs] Change Ticket status

Hi there! Is it possible to change the status of a ticket without generating a message - just change the ticket from 'assigned' to 'work in progress' ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To

Re: [otrs] OTRS 1.3.2 on SuSE 9.2

Are you using mod_perl or just cgi-bin mode of running otrs? - Pete McDonnell Manager, Technical Services Hip Interactive -Original Message----- From: martin hochreiter [mailto:[EMAIL PROTECTED] Sent: Thursday, February 03, 2005 2:33 AM To: User questions and discussions about OTRS. Subject:

Re: [otrs] OTRS 1.3.2 on SuSE 9.2

Hi Peter! I don't know what exactly your configuration looks like, but I'm running the testing enviroment and the production enviroment of OTRS 1.3.2 on standard SuSE 9.2. What problems occure while running on SuSE 9.2? lg Martin ___ OTRS mailing list: ot

[otrs] New icoming email ticket - edit user?

Hi there! How does OTRS handels an incoming email (unknown email adress). Is the email a new customer, or do I have to create a customer - where can I create a customer out of an incoming ticket? regards martin ___ OTRS mailing list: otrs - Webpage: http:

Re: [otrs] Customer table - UserLogin, email, Customerid

[EMAIL PROTECTED] schrieb: Hi there, we use OTRS as an internal tool to communicate with our customers. None of them ever logged into the system most of them even do not know how todo that. We just communicate via Email with each others. So Email is what theve all got. How else would you get the

[otrs] Customer table - UserLogin, email, Customerid

Hi! I try to use otrs within my support group - but I don't want to have UserLogin, email and Customerid as requiered fields, as not every Customer needs a login, not every Customer has an email address. I only need the id as primary key in the table (and that should be Auto Increment) Is there