>
>can you show us your ACLs? I assume you're using something like
>"[regexp]^*" and that should be "[regexp]^.*". This has to be a valid
>Perl regular expression...
>
>- Ren?e
>
Thank you Ren?e, that was the problem. Now it works fine.
Cheers,
Niklas
>
---
Hello!
Wy do I get this and how to fix it?
[Tue Jul 5 11:50:58 2011] -e: ^* matches null string many times in regex;
marked by <-- HERE in m/^* <-- HERE / at /opt/otrs//Kernel/System/Ticket.pm
line 8007.
I am using ACL and it may be related but I don't know where to start looking
since it is
Leonardo, Thanks for your answer. I would like to use some kind of
standard that works after upgrade.
Murilo, Thanks for your answer as well. Is this considered to be a bug or
is it just a feature that is not implemented? I did vote on your idea on
Ideascale.
Regards,
Niklas
--
Hello!
I have been struggling with this problem for a long time now, getting poor
response. I wonder if it is possible at all. When the user selects a type, the
queues I want to associate with that type should be presented.
In the customer create ticket, I have managed to hide all queues removi
Sorry for messing up the last mail, first time posting here... I create a
new post to clean up.
In create new ticket in the customer web, I have manage to remove the
queues from the list by leaving properties-match empty.
When choosing RfC as type, an associated queue should be presented in the
q
Thank you for your answer.
Still, I cannot get it to work. I looked at your example, but I already
managed to get what you explained to work. It's the queue that should be
empty and when I choose the type, the associated queue should be shown in
the list. As in my example, I want to present 'Chang
Hello!
In the Customer Web -> New Ticket I want the queues to be filtered based on
what ticket type the customer has selected. I have managed to get the similar
thing to work where the service list is filtered based on what queue the
customer chose, but this on I stay without luck so far.
Here
The correct way as I know it is to have one group (with one queue) for
each company. You then assign the agent to that group. In case you
register the customers you will then assign both the agent and the
customer-users to the same group. Isn't this sufficient?
---
Hello!
I would like to configure so agents belonging to one group can see only changes
that belongs to that group. Now, alla agents with itsm-change-privilege can see
all changes.
Since I am setting up a multi-company solution this is of course not good since
one company should not see another
Hello!
I am using OTRS:ITSM 3.0.1.
When accessing the customer interface the page is using a custom theme I have
creating qute some time ago and when I had OTRS 2.4 installed. I don't want to
use this custom interface anymore.
I did try to remove the actual directory and files with my custom t
Hello,
We are looking at possibilities to setup Services with OTRS and also associate
one service with a fixed fee. This is a requirements from our customer and we
need to find a way to do this.
What I believe is the right way of doing it is to add a freetext field named
something like "Fee" w
Of course:
select * from users
in order to find out the user ID
/Niklas
Den 2010-09-20 15.57, skrev "Niklas Johansson" :
Hello,
I guess you can do like this in the SQL-box: select * from ticket where
user_id='4' and (ticket_state_id='1' or ticket_state_id=3 or
ticket_state_id='10')
In orde
Hello,
I guess you can do like this in the SQL-box: select * from ticket where
user_id='4' and (ticket_state_id='1' or ticket_state_id=3 or
ticket_state_id='10')
In order to find the user_id, do this: select * from users
The status for the ticket should be like that. You can list the statuses
Hello,
How do I link incidents, problems and changes with config items? It would be
good to get statistics showing how many incidents are related to different
config items.
Also, is it possible to link service to what components they are built up from?
Thanks and Regards,
Niklas
--
Ah, "personal preferences"... There I found the "simple" theme that is
available by default.
Cheers,
Niklas
Den 2010-09-16 16.02, skrev "Niklas Johansson" :
Hello,
Thanks for you answer.
Sorry for being unclear: I am not looking for the customized theme solution. I
think there is some prede
Hello,
Thanks for you answer.
Sorry for being unclear: I am not looking for the customized theme solution. I
think there is some predefined "themes" I can use for this, I just need to set
some parameter somewhere in order to fix this. That's what I am looking for.
Regards,
Niklas
Den 2010-09
Hello,
I know I have read somewhere before that it is possible to configure the
interface to some kind of "lite" or simpler look.
Now, I cannot find any information about that when googling around. Perhaps I'm
using the incorrect words... So, my questions are:
1. It's the Agent's interface
Hello,
I am working with creating my own theme in order to get the Customer Web
customized according to some requirements. It's the "New Ticket" I am working
on.
I have managed to get it working actually, the customer can see the customized
web page I have created.
Now, the problem I am havin
Hello,
Note: I am having Swedish language in my installation, so if I am refering to
some field in my post I translate it directly to English, may be that the
actual word is different in the English version, just to be aware of when you
read this.
I am trying to configure the Customer Web so a
Hello,
Usually, Apple has their own agreement for all applications that are downloaded
via Appstore (which all apps should be). I assume that, if OTRS hasn't provided
their own agreement, which is possible, it is Apple's agreement that is valid
for the actual client.
I think...
Regards,
Nikla
Hello,
I am new to OTRS but has gotten quite far in setting up a test installation.
Now, what I haven't figured out is how to give one Role access to tickets with
one kind of Type.
I have a multip-company installation which should handle the Incident Process
for each company. Hence, the roles
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