[otrs] fusion inventory and otrs

hi, need information regarding otrs integration with fusion inventory,what are prerequisites etc.we are planning to use this for asset management- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org

[otrs] upcoming events in otrs

hi, i'm using otrs 3.1.7.i query i have is ticket placed in pending state will appear in Dashboard->upcoming events. in dashboard it is viewable to only agent who has put in pending status...can we configure it to show it all members of group   Ravi Shankar--

[otrs] using captcha in otrs

hi,ch need info on implementing CAPTCHA  in otrs customer registration form to prevent spam users.appreciate any help on this.   Ravi Shankar- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipe

[otrs] Cross-Site Request Forgery(CSRF)

Hi, we are hosting otrs in internet and our testing team found CSRF issue with otrs in customer & FAQ tab..how to resolve this.   Ravi Shankar- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/p

[otrs] reg: session cookie to set as secure

Hi i need help to set session cookie as secure as this one of recommendation from our testing team.   Ravi Shankar- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe

[otrs] error when accessing rpc.pl in otrs

Hi, i'm currently using otrs 3.1.7 on WIN2008 -64bit,iis7,active perl 5.14 version.when accessing rpc.pl..i'm getting following error The page cannot be displayed because the server requires a Content-Length header in the request.   Ravi Shankar--

[otrs] otrs 3.1 & ITSM on windows

Hi i'm trying to install otrs 3.1.1 with active perl 5.10 and mssql on win2003 OS;whenever i m trying to install ITSM package i'm getting CGI error ..however with same configuration mentioned above otrs 3.0 ITSM is getting installed. Anyone who has tried installation on windows env..help me gui

[otrs] (no subject)

SingIe m0ms and teenagers are making reaI m0ney fr0m h0me. http://crouic5webserver.com/httpplaonline-2.php?zuhuyahooID=90 Thu, 31 May 2012 9:08:43 _ But Tomgive him five cents to keep quiet, and said we would all go home and meetnext week, and rob somebody and kill some p

Re: [otrs] Multiple timezones in otrs

From: James Michael DuPont To: ravi shanker ; User questions and discussions about OTRS. Sent: Thursday, 8 March 2012 8:15 PM Subject: Re: [otrs] Multiple timezones in otrs Hello Ravi, please see the calendar options in the docs, http://doc.otrs.org/3.1/en/html/time.html#time

[otrs] Multiple timezones in otrs

Hi, Need info regarding setting up of multiple timezones in otrs,as my users-agent interface are 3 different timezones i.e. IST,EST,PST. Please let know if this configurable   Ravi Shankar- OTRS mailing list: otrs - Webpage: http

Re: [otrs] OTRS -itsm-Change management

hange management Dear Ravi, On 14.12.2011, at 00:10, ravi shanker wrote: > i'm using otrs:itsm 3.0.4 ver and i'm unable to add people to CAB..guide me > how to do this please don’t misunderstand my answer but a little more friendliness, itemization and detailing in your email will

[otrs] OTRS-itsm -Change management

Hi, i'm using otrs:itsm 3.0.4 ver and i'm unable to add people to CAB..guide me how to do this.   Ravi Shankar- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: htt

[otrs] Reg:OTRS performance

Hi, In our current OTRS setup we have about 1.7 lac tickets ,and we are observing some performance issues.our infra is built on win2k8/IIS7/sqlserver2k5..any suggestion for performance tuning would be helpful.   Ravi Shankar-

[otrs] Email Ticketing-PostMaster Filter

Hi, In my current setup;OTRS recieves emails in below format and ticket is to be created.Though ticket creation is working;i need to capture values between tags to corresponding OTRS fields. like "Nancy" to first name field in OTRS; Need guidance in How to extract this values and put this in da

[otrs] Ticket pending date

Hi all, Need database field where ticket pending date(phone ticket) is stored.   Ravi Shankar- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org

[otrs] Timezone in OTRS 3.0

Hi , How do we configure timezone for OTRS? my web-server and Db server are on EST and i need my OTRS to have IST timezone.   Ravi Shankar- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/piper

Re: [otrs] Reg: sample CSV for import/export feature in OTRS ITSM 3.0.2

   Use import / Export feature to export a sample CSV format   Best regards, Ajmal   From:otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of ravi shanker Sent: Tuesday, May 10, 2011 11:28 PM To: otrs@otrs.org Subject: [otrs] Reg: sample CSV for import/export feature in OTRS ITSM 3.0.2   H

[otrs] Reg: sample CSV for import/export feature in OTRS ITSM 3.0.2

Hi, I have OTRS ITSM 3.0.2 configured,i'm looking for import/export feature and would need sample CSV template for this feature to work. i have create a template like: Sno,servername,Ip,etc however when i run import ,i'm getting an error saying 1 failed;0 succesful message in log. Ravi Shankar

Re: [otrs] Remove attachments from emails

useful to me... -- Mike On Tue, May 10, 2011 at 7:15 AM, ravi shanker wrote: > Hi, > I want to remove attachments from emails sent to our mailbox,which in turn > create tickets in otrsis there any config

[otrs] Remove attachments from emails

Hi, I want to remove attachments from emails sent to our mailbox,which in turn create tickets in otrsis there any config setting.Please help.- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org

[otrs] Fw: How to reset Ticket counters

Ravi Shankar - Forwarded Message From: Oliver Methfessel [MC] To: otrs@otrs.org Sent: Mon, 25 April, 2011 8:06:14 PM Subject: Re: [otrs] How to reset Ticket counters Hi Muhammaad, Am 25.04.2011 16:29, schrieb Muhammad El-Sergani: > Well, being new in general to trouble ticketing

[otrs] ITSM error

Hi, I have installed OTRS ITSM 3.0.2 version on otrs 3.0.7,installation was successful however when i'm trying to access CMDB or any other tab,i'm getting this error.. Module Kernel::Modules::AgentITSMChangeAdd not registered in Kernel/Config.pm! Please help Ravi Shankar--

[otrs] To change logo in agent interface

Hi, I'm using otrs 3.0 and would like to know whether we can change "OTRS" logo @ right side corner of agent interface.i couldn't get otrs image in images folder. Also i tried changing productname in config and it only changed logos at browser header,login etc but not OTRS logo @ rightside corn

[otrs] Best flavor of Linux for OTRS

Hi, I'm planning to install OTRS on linux,pls suggest linux flavor which is robust and easy to maintain. we have requirement for supporting 200 agents for OTRS. Ravi Shankar - OTRS mailing list: otrs - Webpage: http://otrs.org/

[otrs] OTRS 3.0 Dashboard

hi , Need help in understanding what does graph in dashboard of otrs displays, is it the tickets shown in graph are for particular agent or all tickets in all queues. Ravi Shankar - OTRS mailing list: otrs - Webpage: http://otrs.

[otrs] Reg: OTRS 3.01 not working properly in internet explorer 8

Hi i tried opening otrs 3.0 ver in ie8..it is giving javascript error.. would like to know what are browsers and which versions of these are supported. Ravi Shankar - OTRS mailing list: otrs - Webpage: http://otrs.org/ A

[otrs] Attachments in OTRS

Hi, Need help on attachmentsusing soap api.any example in any langauge would help. Regards Ravi Shankar - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe:

[otrs] Solution for SOAP API in OTRS

Hi All, Below is solution for users who want to use SOAP API for OTRS.Below code is written in JavaScript and Using AJAX but can be used in any web language i.e.ASP,VB6,ASP.NET etc 1)Paste the code in notepad/wordpad and save it as HTML. 2)In Index.pl interface,sysconfig search for SOAP.Check th

[otrs] Solution for SOAP API in OTRS

Hi All, Below is solution for users who want to use SOAP API for OTRS.Below code is written in JavaScript and Using AJAX but can be used in any web language i.e.ASP,VB6,ASP.NET etc 1)Paste the code in notepad/wordpad and save it as HTML. 2)In Index.pl interface,sysconfig search for SOAP.Check th

[otrs] how to get attachment content for images when using api

Hi While trying to create tickets with attachment using api,pls suggest how to read content of file for images,pdf,word etc .this is one of the parameters for creating attachment. Ravi Shankar - OTRS mailing list: otrs

[otrs] Unicode support for OTRS MSSQL Database

Hi Does the default schema and scripts given by OTRS for MSSQL database support multilingual capability. Or do we need to enable this(unicode) feature in database. Ravi Shankar - OTRS mailing list: otrs - Webpage: http

Re: [otrs] ticket creation using API

? From:otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of ravi shanker Sent: Saturday, 6 February 2010 2:00 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] ticket creation using API Hi James, Have tried this example,the approach of Classic asp and Perl are

Re: [otrs] ticket creation using API

ticket creation using API Hi, On 30.01.2010, at 12:50, ravi shanker wrote: i have tried rpc-example.pl and its creating cases,but im looking for is similar thing in classic asp,is this supported and if yes please provide an example. I am afraid not yet :-( Nils Leideck -- Nils Leideck Se

Re: [otrs] ticket creation using API

vi Shankar From: Nils Leideck - ITSM To: User questions and discussions about OTRS. Sent: Sat, January 30, 2010 6:21:02 PM Subject: Re: [otrs] ticket creation using API Hi, On 30.01.2010, at 12:50, ravi shanker wrote: i have tried rpc-example.pl and its creating ca

Re: [otrs] ticket creation using API

and discussions about OTRS. Sent: Sat, January 30, 2010 4:07:54 AM Subject: Re: [otrs] ticket creation using API Hi, On 29.01.2010, at 17:57, ravi shanker wrote: I would like to know how to use API in classic asp to create tickets.is this possible and what is required for that.would be helpful

[otrs] ticket creation using API

Hi , I would like to know how to use API in classic asp to create tickets.is this possible and what is required for that.would be helpful if example is provided. Ravi Shankar - OTRS mailing list: otrs - Webpage: http://ot

[otrs] webservices for otrs

Hi, Would like to know whether webservices are available for OTRS.i have found site where in user has accessed rpc.pl and created ticket using perl and php. is this the only way to use webservices in otrs.i would like to use asp/asp.net for accessing webservices in otrs.is there anyl wsdl file a

Re: [otrs] Auto reply from Same Mailbox problem

ng.. Thank u Ravi Shankar From: Nils Leideck - ITSM To: User questions and discussions about OTRS. Sent: Thu, January 21, 2010 3:09:48 AM Subject: Re: [otrs] Auto reply from Same Mailbox problem Hi, On 20.01.2010, at 18:06, ravi shanker wrote: Is it something to do with SMT

[otrs] Auto reply from Same Mailbox problem

Hi, With OTRS auto reply we are facing strange problem. we have 4 mailboxes for different businesses,we have auto-reply configured respectively for each mailbox. cases are getting created when mails are sent to this 4 mailboxes,problem is auto response is going for single mailbox for all business

Re: [otrs] Reply to Auto reply problem

t is not created when replied to auto-reply and instead notes to be added for the ticket. Thanks in advance. Ravi Shankar ________ From: ravi shanker To: User questions and discussions about OTRS. Sent: Sun, January 17, 2010 5:39:41 PM Subject: Re: [otrs] Reply t

Re: [otrs] Reply to Auto reply problem

t is not created when replied to auto-reply and instead notes to be added for the ticket. Thanks in advance. Ravi Shankar ________ From: ravi shanker To: User questions and discussions about OTRS. Sent: Sun, January 17, 2010 5:39:41 PM Subject: Re: [otrs] Reply t

Re: [otrs] Reply to Auto reply problem

OTRS. Sent: Sat, January 16, 2010 6:11:28 PM Subject: Re: [otrs] Reply to Auto reply problem Hi, On 16.01.2010, at 12:26, ravi shanker wrote: Problem is when agent/customer replies to "Auto-reply" message of OTRS,another ticket is created.what i'm looking for is,when user/custo

[otrs] Reply to Auto reply problem

Hi,I'm looking for solution in otrs-auto response functionality,currently we have configured mailbox(pop3 enabled),any gent/customer sends a mail ,this would create ticket in otrs.auto response for this also configured,which in turn would send mail to agent/customer for ticket created.This functio

Re: [otrs] Regarding OTRS support to windows 2003

running x64. From:otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of ravi shanker Sent: Wednesday, June 17, 2009 10:19 AM To: otrs@otrs.org Subject: [otrs] Regarding OTRS support to windows 2003 Hi, Would need help on information regarding otrs on windows.does OTRS support both

[otrs] Regarding OTRS support to windows 2003

Hi, Would need help on information regarding otrs on windows.does OTRS support both standard and enterprise edition of win2003 i.e. as win2003 enterprise edition is 64 bit does otrs can be installed.thanks in advance Regds Ravi

Re: [otrs] configuring POP3 mail account to otrs(mysql).

rt in configuring and setting up OTRS please contact me off-list to discuss. Kind regards, Michiel Beijen Software Consultant +31 6 457 42 418 Bee Free IT + http://beefreeit.nl On May 20, 2009 5:19 PM, "ravi shanker" wrote: Hi all, Help me with configuring POP3 mail account to ot

Re: [otrs] configuring POP3 mail account to otrs(mysql).

Hi all, Help me with configuring POP3 mail account to otrs(mysql). have configured pop3 account with hostname,pwd ..etc in admin area of user interface. after that when i create phone ticket,email ticket from my account i'm not recieving mail notifications for cases created. i dont have perl inst

Re: [otrs] Otrs installation for Mssqlserver2005

ankar From: Afshar Mohebbi To: User questions and discussions about OTRS. Sent: Tuesday, May 19, 2009 10:17:04 AM Subject: Re: [otrs] (no subject) Could you provide your config.pm and your logs? Afshar Mohebbi On Mon, May 18, 2009 at 7:17 PM, ravi shanke

[otrs] (no subject)

Hi , please help me with configuring sqlserver2005 to Otrs. i have added  DSN ->system DSN connecting to OTRS in Config.pm. lndex.pl page is coming ,when i enter r...@localhost and password.page can't found error is coming.   Regds Ravi Shankar