Re: [otrs] ldap support - trying again

Jefferson, OTRS with openldap works fine for us. Configuring it is fairly simple I think, see this page: http://doc.otrs.org/2.4/en/html/x1869.html#customer-backend-ldap Thanks, Savitra Sirohi Nucsoft OSS labs http://www.osslabs.biz On Sat, Oct 3, 2009 at 5:09 AM, Jefferson Davis wrote: >

Re: [otrs] How to change skin / theme for all agents and customer-user?

Markus, you can change the sysconfig field "DefaultTheme". Thanks, Savitra Sirohi Nucsoft OSS Labs http://www.osslabs.biz On 8/27/09, m...@timocom.com wrote: > > > Hi, > > I want to know if there is a possibility to change the default skin / theme > for all existin

Re: [otrs] sometimes no new ticket created + wrond id in autoresponder

Albert, There is a ticket number and a ticket id associated with each ticket. Perhaps, the autoresponder is sending the ticket id instead of ticket number? You can check the auto response template to make sure this field is present . Thanks, Savitra Sirohi Nucsoft OSS Labs http

Re: [otrs] Repeatedly getting escalation notifications

x27;s time stamp, even though I received escalations today. Thanks, Savitra Sirohi Nucsoft OSS labs http://www.osslabs.biz On 8/26/09, Frito Lay wrote: > Savitra, > > As far as I know I should only get the notification once, after the ticket > has escalated. > In my case I get a not

Re: [otrs] emailed tickets not being tied to user

Alan, In that case you can setup them as both. In Config.pm create a new customer auth block pointing to your agent auth database. Thanks, Savitra Sirohi Nucsoft OSS labs http://www.osslabs.biz On 8/26/09, Alan McKay wrote: > On Tue, Aug 25, 2009 at 11:58 PM, savitra > sirohi wrote: &

Re: [otrs] Using LDAP and DB Customer Backend and Authentification

Stephan, I think you need to make sure the configurations for ldap and db can be identified uniquely, you could add a suffix to all lines, something like this below. Thanks, Savitra Sirohi Nucsoft OSS Labs http://www.osslabs.biz #Enable DB authentication for Customers / Users > $S

Re: [otrs] Using LDAP and DB Customer Backend and Authentification

Stephen, You need to have a separate block (CustomerUser2) for the database auth. Do you have that? Thanks, Savitra Sirohi Nucsoft OSS Labs http://www.osslabs.biz On 8/26/09, Stephan Lang wrote: > Hi @all, > > > > I'm trying to use LDAP and MySQL DB as customer Backend a

Re: [otrs] emailed tickets not being tied to user

Alan, is there a reason you can't set them up as customer users? Thanks, Savitra Sirohi Nucsoft OSS labs http://www.osslabs.biz On 8/25/09, Alan McKay wrote: > On Tue, Aug 25, 2009 at 1:42 AM, wrote: >> Hi there, >> You can map a ticket to a user, but that won´t solve y

Re: [otrs] Notify all agents about a locked ticket

. Thanks, Savitra Sirohi Nucsoft OSS Labs http://www.osslabs.biz On 8/25/09, Alexandre de Arruda Paes wrote: > Hi, > > How can I notify all agents from a queue when an agent lock a ticket ??? > > Something like: AGENT locked Ticket #123 > > Thanks for any help. > > Best

Re: [otrs] Repeatedly getting escalation notifications

Frito, Are you receiving notifications for non-eslacated tickets? Or are you saying the frequency of notifications on escalated tickets has incresed. If the latter, perhaps the frequency in the crontab has been updated as part of the upgrade. I think the default is 10 minutes. Thanks, Savitra

Re: [otrs] Displaying Customer name and Customer Logo:

Murli, You will find the files in the directory:/opt/otrs/Output/HTML/Standard. If you are using the standard theme that is. Also look for files starting with 'Customer', CustomerHeader.dtl for example. Thanks, Savitra Sirohi Nucsoft OSS Labs http://www.osslabs.biz On 8/24/09, mu

[otrs] Host based themes & Customer Authentication

Hello, We are using host based themes for different customers. Each customer has it's own authentication backend. Is there a way to prevent customer B's user from logging into Customer A's panel? Thanks, Savitra Sirohi Nucsoft OSS Labs http://