Hi, Neil.
I can offer you 2 solutions.
1) split an original ticket after closing to create a new one for your
billing dept.
2) Define new line in Ticket::PendingAutoStateType: closed; Define a
new Ticket::StateAfterPending
closed->ready for billing (or whatever state you wish).; make sure you
sch
Hi
We have a scenario, where we will use OTRS in a small company.
We invoice every fortnight, and would like to use the mechanism of changing a
queue from one the customer sees, to our 'Invoicing' queue as closure.
Is this possible?
There could be a scenario whereby a ticket moves queue 2 weeks
