Hello Yevgeniy, are you still out there?
Could you please let me know how you did this?
Or anyone else ?
thanks,
-Alan
On Mon, Jul 13, 2009 at 1:07 PM, Alan McKay wrote:
> On Thu, Jun 18, 2009 at 7:07 AM, wrote:
>>
>> Solved.
>>
>> The problem was that the only action by default on closing ti
On Thu, Jun 18, 2009 at 7:07 AM, wrote:
>
> Solved.
>
> The problem was that the only action by default on closing ticket is
> note-internal. By adding option note-external in closing ticket it looks
> better :)
Could you please advise on how to add this. I'm currently looking at
the same issu
Solved.
The problem was that the only action by default on closing ticket is
note-internal. By adding option note-external in closing ticket it looks
better :)
Hello there,
i found one interesting thing.
when customer create ticket and then agent close it with some coment. The
custom
