So you mean, that while modifying the code it would possible to have a button
in the article region to remove the attachment ?
Can you tell me (us) a bit more how to implement such features ?
Do I know to know perl programming? (I come from Cobol, html, xml, vba and co,
so I am not afraid to to
While in the OTRS GUI you can't modify articles, the API does support
this. So depending on your needs; it would be pretty simple to write a
command line script that goes into an article, exports the attachments
and puts in a message like "content removed because of confidentiality
by on ". This
Thanks Alexander,
It confirms what I was thinking ...
And thanks for the trick, that may be a solution ...
Cheers
Philippe
World Intellectual Property Organization Disclaimer:
This electronic message may contain privileged, confidential and
copyright protected information. If you have receive
Martignier, Philippe wrote :
[...]
These attachments are confidential and we don’t want them to appear
on the ticket. Is there a way to hide or delete these attachments
without deleting the ticket? The only solution I got now is to copy
the text, paste in a new ticket, delete the initial ticket
Hi there,
Let's explain what the situation I currently face.
A customer sends an email with attachments ...
The ticket is created with the attachments...
These attachments are confidential and we don't want them to appear on the
ticket.
Is there a way to hide or delete these attachments witho
