.
From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of
Sune T. Tougaard
Sent: 26. november 2010 10:38
To: otrs@otrs.org
Subject: [otrs] Autoincrement trouble
Hi List,
Last night, our system (2.4.7) running AutoIncrement on the ticket
number sequence generation, crossed
Note: I wrote all this before looking at the code. The code seems like it
should handle this properly, but in the mean time, this is what I wrote, in
case it makes sense or something. No guarantees. It doesn't seem to have
been necessary.
===Begin===
Is your ticket length 5? You may want to
I wish I didn't post that before. It's very wrong to do and I'd like to take
it back. It would have been better to check the AutoIncrement code first.
Even if the concept was correct, it's never a good idea to mass update like
that as it could affect ticket_history somehow. However, I thought it
, if that makes any
difference.
Thanks for inputs so far.
--
/Sune T.
From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of
Gerald Young
Sent: 30. november 2010 21:56
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Autoincrement trouble
I wish I
-boun...@otrs.org] *On Behalf Of
*Gerald Young
*Sent:* 30. november 2010 21:56
*To:* User questions and discussions about OTRS.
*Subject:* Re: [otrs] Autoincrement trouble
I wish I didn't post that before. It's very wrong to do and I'd like to
take it back. It would have been better to check
.
I'll see if I can test a bit in the morning.
Thanks so far.
--
/Sune T.
From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of
Gerald Young
Sent: 30. november 2010 23:37
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Autoincrement trouble
Thank
Hi List,
Last night, our system (2.4.7) running AutoIncrement on the ticket
number sequence generation, crossed over from 2029 to 2030 (or
so it seems).
But apparently something went wrong, and now it has gone back to 201
after having had a few issues with determining which number
