On 3/18/10 7:37 PM, Shane Presley wrote:
As a followup, I found section 12.1.1 in the manual, about external
databases. I was just wondering if anyone had any more specific
examples about Oracle. Do we need to install the Oracle client on the
OTRS server?
Yes, of course. I use the Oracle
On Tue, Mar 16, 2010 at 3:20 PM, Shane Presley shane.pres...@gmail.com
wrote:
We're currently using MySQL for our internal database with OTRS.
However we have an existing Oracle database which contains our customers.
Is it possible to pull customer data from a read-only Oracle table?
As a followup, I found section 12.1.1 in the manual, about external
databases. I was just wondering if anyone had any more specific
examples about Oracle. Do we need to install the Oracle client on the
OTRS server?
Thanks
Shane
On Tue, Mar 16, 2010 at 3:20 PM, Shane Presley
We're currently using MySQL for our internal database with OTRS.
However we have an existing Oracle database which contains our customers.
Is it possible to pull customer data from a read-only Oracle table?
For example a customer calls in, gives us their CustomerID. Our
agents then enter that